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44 Cards in this Set
- Front
- Back
An MS Windows stop error is informally referred to as: |
bsod |
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Which of the following solutions would be the easiest while troubleshooting a Windows blue screen? |
Restart |
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Which of the OSs listed below uses a spinning wait cursor (aka spinning beach ball) to indicate that an application entered unresponsive state? |
mac OS |
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A type of software that manages the startup sequence of an operating system is known as: |
boot loader |
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Which of the hardware-related solutions listed below can be used in troubleshooting failed system boot process? |
Drive cable/connector check or hard drive replacement |
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Which of the following could be of help in troubleshooting the "Invalid boot disk" error message in MS Windows? |
check boot order, disconnect usb or cd/floppy |
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Startup Repair (Windows Vista/7/10) and Automatic Repair (Windows 8/8.1) is a Windows recovery tool (available under different names in different releases of the Microsoft OS) used for |
automatic troubleshooting of problems that prevent the operating system from starting normally. |
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What is the name of the boot loader software used in Windows Vista and later releases of the Microsoft OS? |
winload.exe |
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Which key/key combination should be pressed during system boot in Windows XP/Vista/7 to get access to the Startup Repair utility? |
F8 |
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Which of the actions listed below enables access to the Automatic Repair utility during next system boot in Windows 8/8.1? |
Holding the Shift key and left-clicking on the power options button (Shut down/Restart) while in Windows |
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A boot loader application used in Windows XP is called: |
NTLDR |
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Which of the following allows to force Windows into Safe mode during next system boot? |
Checking the Safe boot option on the Boot tab of the System Configuration (MSCONFIG) utility while in Windows |
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Windows Error Recovery (Windows XP/Vista/7) and Recovery (Windows 8/8.1) are menu screens displayed during next boot when Windows detects |
improper shutdown. Option to boot into safe mode, startup repair, or start normally |
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An essential Windows XP startup file containing a list of installed OSs as well as information on the location of the operating system files is called: |
boot.ini |
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Automatic boot to Windows Recovery Environment (WinRE) in Windows 8/8.1 requires the system to |
fail to boot 3 times |
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BOOTREC.EXE is a WinRE tool (available in Windows Vista and later releases of the Microsoft OS) used for troubleshooting: |
boot sector errors, MBR errors, or boot configuration data (BDR errors) |
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Which of the following answers list(s) example(s) of boot loader software used in Linux operating systems? |
GRUB and LILO |
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In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by: |
boot configuration data file |
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Which of the Windows Recovery Environment (WinRE) utilities would be used for manual troubleshooting of system startup issues? |
bootrec.exe |
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Which of the files listed below are required to start Windows XP? (Select 3 answers) |
NTDETECT.COM, boot.ini, and NTLDR |
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Startup files required to launch Windows Vista/7/8/8.1 include: |
bootmgr, bcd and winload.exe |
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Which of the following sequence of steps in Windows Device Manager (DEVMGMT.MSC) allows for reverting back to the previously installed driver when a device fails after driver update? |
Double-click the device type to view devices in that category -> Right-click on the device and select Properties -> On the Driver tab, click the Roll Back Driver button |
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Which of the answers listed below refers to a collection of precompiled functions designed to be used by more than one Microsoft Windows application simultaneously in order to save system resources? |
DLL |
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What is the name of a Windows tool that can be used for troubleshooting problems related to Dynamic-Link Libraries (DLLs) and ActiveX controls? |
regsvr32 |
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Common troubleshooting steps related to Windows services that fail to start include: |
Checking for warnings and errors in Windows Logs and Application and Services Logs log spaces in the Event Viewer (EVENTVWR) and Starting the service manually in the Services applet (SERVICES.MSC) |
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If an application written for an earlier version of MS Windows doesn't run correctly the operating system can emulate its own older version to allow a given program to work with newer hardware or software. The compatibility mode settings in Windows can be changed manually by right-clicking the program icon and: |
Clicking on the Properties menu item, and then applying the required settings on the Compatibility tab |
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Program Compatibility Troubleshooter is a Windows system utility used for: |
automatic resolution of problems with older applications failing to run on newer versions of MS Windows. |
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Which of the following could cause slow performance of a hard drive? |
File fragmentation, insufficient RAM, and Disk thrashing |
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Disk Defragmenter is a software tool used for: |
rearranging data on disks and drives in order to improve system performance by accessing the data sequentially without seeking data fragments in different areas of the disk |
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Which of the following might be the cause of slow computer system performance? |
Unpatched OS, malware, OS power management settings, file fragmentation, or disk thrashing |
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Disk thrashing |
Using Virtual memory, excessive memory is stored on the hard drive which results in slow seek times. |
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Automatic booting into Safe mode on a Windows-based host might be caused by: |
MSCONFIG settings or corrupt drivers |
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Which of the answers listed below refer(s) to troubleshooting solution(s) used when a Windows-based host does not start in Normal mode, but only in Safe mode? |
system restore, driver rollback, malware removal, or startup repair utility |
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Examples of MS Windows system utilities that allow to pinpoint corrupt device drivers include: |
Device Manager (DEVMGMT.MSC) and Event Viewer (EVENTVWR) |
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Which of the Control Panel applets in Windows 7/8/8.1 provides access to a system tool used for troubleshooting mismatched file associations? |
Default Programs |
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Which of the answers listed below refer to possible causes of the "NTLDR is missing" error message displayed during system boot? |
The system is trying to boot from a non-bootable drive or corrupt NTLDR file |
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Which of the following solutions would be of help in troubleshooting the "NTLDR is missing" error message displayed during system boot? |
startup repair utility, disconnecting external drives, and adjusting boot sequence |
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One of the fixes for the "NTLDR is missing" error message during system boot relies on |
replacing the corrupt NTLDR file with the same file copied from another Windows host using the same operating system |
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While trying to start their Windows machine, a user receives "Windows Boot Configuration Data file is missing required information" error message. Which of the following BOOTREC options should be used by a technician for manual CLI troubleshooting of this error? |
bootrec /rebuildbcd |
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Which of the answers listed below refer(s) to possible cause(s) of the "Missing operating system" error message displayed during system boot? |
damaged hard drive, BIOS does not detect the hard drive, Corrupt Master Boot Record (MBR) or system partition not set as active |
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Which of the following actions would be of help in troubleshooting the "Missing operating system" error message displayed during system boot? |
startup repair, use bootrec to repair MBR, verify drive is detected in BIOS, use Diskpart to label drive as active |
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Which of the solutions/software tools listed below would be of use when troubleshooting a missing system GUI in MS Windows? |
Safe mode video driver update , SFC, and VGA mode |
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"Kernel panic" is a term used to describe stop errors in: |
linux and mac OS's |
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The term "Live CD" typically refers to: |
Media (CD, DVD, USB) with a fully operational bootable Linux operating system distribution that can run an OS without actually installing the OS. Good for testing |