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9 Cards in this Set
- Front
- Back
Effectiveness
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-extent to which operative goals can be attained
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Efficiency
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-cost/benefit ratio incurred in the pursuit of those goals
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Organizational Effectiveness
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-ultimate dependent variable in any organization analysis
-the goal of the organization is to accomplish predefined goals |
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Goals Model
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-effectiveness is the degree to which an organization has accomplished goals
-two conditions: goals are identifiable and performance is measurable -focus on OUPUTS |
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System Resource Model
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-focuses on input of organization
-purpose of organization is to exploit environment in the acquisition's of scarce resources -focus on INPUT |
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Process Model
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-conversion of inputs into outputs is based on the throughput processes
-if these processes are logical and consistent, assumed effective -focus on THROUGHPUTS |
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Multiple Constituency Model
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-several different effectiveness statements can be made about the focal organization
-criterion sets are constituencies |
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Competing Values Approach
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-internal vs. external
-flexibility vs. stability -means vs. ends |
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Multidimensionality of Organizational Effectiveness
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-one must measure performance with respect to all four systematic processes and their relationships
-inputs, outputs, throughput, feedback |