They manage a global business operation with the express mission to be the world’s most customer-centric company (Amazon, n.d.). To achieve this, they overcome massive logistical hurtles and model true operational excellence. DeCesare (2015) wrote in the Journal of Commerce, following a tour of an Amazon fulfillment center in San Fransisco, that that the inner workings of Amazon are nearly completely hidden from public view, but truly demonstrate what he calls the “three pillars of operations excellence: People, Processes, and Technology.” Amazon cares for their people by treating them with dignity and creating a vibrant, employee-oriented atmosphere in their fulfillment centers (DeCesare, 2015). When Amazon workers are satisfied, they are more effective in meeting deadlines and accomplishing incredible logistical feats. DeCesare (2015) notes his second “pillar” as Processes, how the fulfillment operations at Amazon are both fast and efficient, handling year-round demand-fluctuation with capability and economy. His third pillar recognizes Amazon’s commitment to cutting-edge technology in operating with excellence. Innovating fulfillment and delivery techniques, Amazon can keep up with a global demand for nearly any product imaginable with incredible speed. It’s no wonder that Amazon’s supply chain was rated best in the world by Gartner
They manage a global business operation with the express mission to be the world’s most customer-centric company (Amazon, n.d.). To achieve this, they overcome massive logistical hurtles and model true operational excellence. DeCesare (2015) wrote in the Journal of Commerce, following a tour of an Amazon fulfillment center in San Fransisco, that that the inner workings of Amazon are nearly completely hidden from public view, but truly demonstrate what he calls the “three pillars of operations excellence: People, Processes, and Technology.” Amazon cares for their people by treating them with dignity and creating a vibrant, employee-oriented atmosphere in their fulfillment centers (DeCesare, 2015). When Amazon workers are satisfied, they are more effective in meeting deadlines and accomplishing incredible logistical feats. DeCesare (2015) notes his second “pillar” as Processes, how the fulfillment operations at Amazon are both fast and efficient, handling year-round demand-fluctuation with capability and economy. His third pillar recognizes Amazon’s commitment to cutting-edge technology in operating with excellence. Innovating fulfillment and delivery techniques, Amazon can keep up with a global demand for nearly any product imaginable with incredible speed. It’s no wonder that Amazon’s supply chain was rated best in the world by Gartner