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45 Cards in this Set
- Front
- Back
Management is the process of achieving ________ through people and other resources.
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organizational objectives
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Which level of management includes job titles such as general manager, division manager, or plant manager?
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middle management
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Most top executives began their careers as which type of expert?
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technical
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When Carla instructs new employees on handling customer complaints, she motivates them to respond with
patience and a positive attitude. Carla has effective ________ skills. |
human
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Conceptual skills are ________.
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skills that allow a person to understand how all the pieces of an organization fit together to accomplish
its objectives |
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Damien is working on a project where he needs to anticipate future events and conditions, as well as avoid
costly mistakes. Damien is engaged in the ________ managerial function. |
planning
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Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to
introduce a new product. Rosetta is involved in the ________ managerial function. |
organizing
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Ramon’s job is to establish performance standards, monitor actual performance, and compare actual
performance to the standards. Ramon is engaged in the ________ managerial function. |
controlling
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Vision should be ________ and ________.
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focused; flexible
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What is the first step in the strategic planning process?
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Create a mission statement.
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Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and
increase sales. All of the following are threats to the success of his company EXCEPT ________. |
economies of scale
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Serguis is a member of his firm’s strategic planning team. He has identified several untapped markets that exist
in other countries. His observation should be listed as a(n) ________. |
opportunity
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Guideposts by which managers define the organization’s desired performance are called ________.
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objectives
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Leadership is most often associated with the ability to ________.
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inspire others toward high levels of achievement
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Autocratic leaders ________.
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make decisions on their own, often without consulting others
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Trucks, personnel, buildings, fuel, goods to be shipped, truck parts, and packaged supplies are examples of:
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inputs
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What is the task of production and operations management?
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To manage the use of people and machinery in converting materials and resources into finished goods
and services |
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The production manager in a manufacturing company divides employee work into small segments so each
employee can concentrate on just a few tasks. This manager is involved in ________. |
specialization
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A production system that reduces a raw material to its component parts in order to extract one or more
marketable products is a(n) ________ production system. |
analytic
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Which production system is Smith-Kline Beecham using when it combines calcium carbonate, simethicone, corn
syrup, and other ingredients to make Tums Plus? |
Synthetic
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A steel company whose blast furnaces never completely shut down except for malfunctions is an example of
a(n) ________ production system. |
continuous
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Boca Bearing Company produces 30 basic types of ball bearings. Its manufacturing system uses computer controlled machining centers, robots, and remote-controlled carts to deliver .. manufacturing system that is described is a________ system.
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flexible manufacturing
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Which type of company would be most interested in locating in an area close to its market?
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Dry cleaners
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Grey Water Disposal wants to build a landfill outside Cincinnati. The company must conduct a(n) ________
study, which includes analyzing the effect the landfill might have on the water supply, air conditions, and wildlife. |
environmental impact
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Sakura is a production manager and has decided that grouping machinery and equipment according to their
functions works best at her company. What layout would be her company be using? |
Process
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The production facility for a space shuttle would probably be organized according to a ________ layout.
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fixed-position
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When choosing an appropriate vendor, production managers consider all of the following EXCEPT ________.
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dispatching
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A Gantt chart is associated with which step in production control?
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Scheduling
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The goal of ________ is for companies to eliminate virtually all defects in output, processes, and transactions.
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Six Sigma
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The critical path in a PERT chart represents the ________.
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sequence of operations that requires the longest time for completion
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The function of attracting, developing, and retaining enough qualified employees to perform the activities
necessary to accomplish organizational objectives is part of ________. |
human resource management
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Which of the following is an overall objective of the human resource management department?
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maximizing employee effectiveness in the organization
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Which of the following is the first step in the employee recruitment process?
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identify job requirements
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Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry. Amy is taking part in a(n________.
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management development program
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Which of the following is a concern about performance appraisals?
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they may be skewed in favor of a single manager’s subjective opinion
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Robert is a middle manager for All Dogs Food Co. He has requested an evaluation by a panel to include
coworkers, superiors, subordinates, and several of the company’s clients. This type of evaluation is called a ________. |
360-degree performance review
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Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) ________.
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salary
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Which of the following is NOT a trend in employee benefits?
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employers are paying a greater percentage of health care costs
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All of the following employee benefits are required by law with the exception of ________.
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health insurance
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All of the following are examples of flexible working arrangements EXCEPT ________.
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401(k) plans
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Darren decided to change jobs. Before he left the company, he talked to someone in the human resources
department about the reasons why he was leaving. Darren went through a(n) ________ interview. |
exit
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_________ is concerned with an individual’s perception of fair and equitable treatment.
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Equity Theory
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The goal of ________ is to increase employees’ interest in their jobs and allow them to learn more about
different jobs in the company. |
rotation
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Gloria, a supervisor of data entry clerks, includes her subordinates in decision making when possible. She
believes that most people can think of creative ways to solve work-related problems. Gloria’s assumption about worker behavior is based on ________. |
Theory Y
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Collective bargaining encompasses all of the following issues EXCEPT ________.
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investor relations
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