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34 Cards in this Set
- Front
- Back
Management |
the process of coordinating people and other resources to achieve the goals of an organization |
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planning |
establishing goals and deciding how to accomplish them |
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mission |
a statement of the basic purpose that makes an organization different from others. |
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strategic planning process |
the establishment of an organization major goals and objective and the allocation of resources to achieve them |
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goal |
an end result that an organization is expected to achieve over a one to ten year period. |
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objective |
a specific statement detailing what an organization intends to accomplish over a shorter period of time |
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core competencies |
approaches and processes that a company performs well that may give it an advantages over its competitprs |
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strategic plan |
an outline of the actions by which an organization intends to accomplish its goals and objectives |
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strategic plan |
an organization's broadest plan developed as a guide for major policy-setting and decision-making |
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tactical planning |
a smaller scale plan developed to implement a strategy |
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operational plan |
a type of plan designed to implement tactical plans |
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contingency plan |
a plan that outlines alternative courses of action that may be taken if an organization's other plans are disrupted or become ineffective |
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directing |
the combining processes of leading and motivating |
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top manager |
an upper-level executive who guides and controls the overall fortunes of an organization |
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operations manager |
a manager who manages the systems that convert resources into goods and services |
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marketing manager |
a manager who is responsible for facilitating the exchange of products between and organization and its customers or clients. |
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conceptual skills interpersonal skills technical skills communicational skills |
the ability to think in abstract terms the ability to deal effectively with other people specific skills needed to accomplish a specialized activity the ability to speak, listen, and write effectively |
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total quality management |
the coordination of efforts directed at improving customer satisfaction, increasing employee participation,strengthening supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement. |
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job specialization |
the separation of an organizational activities into distinct tasks and the assignment of different tasks to different people |
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decentralized organization |
an organization in which management consciously attempts to spread authority widely in the lower levels of the organization |
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centralized organization |
an organization that systematically works to concentrate authority at the upper levels of the organization |
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matrix structure |
an organizational structure that combines vertical and horizontal lines of authority, usually by superimposing product departmentalization on a functionally departmentalized organization |
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network structure |
an organizational structure in which administration is the primary function, and most other functions are contracted out to other firms |
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informal organization |
the pattern of behavior and interaction that stems from personal rather than official relationships |
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informal group |
a group created by the members themselves to accomplish goals that may or may not be relevant to an organization |
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operations management |
all the activities required to produce goods and services |
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reshoring |
a situation in which us manufacturers bring manufacturing jobs back to the US |
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synthetic process |
a process in operations management in which raw materials or components are combined to create a finished product |
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planning horizon |
the period during which and operational plan will be in effect |
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materials requirements planning |
a computerised system that integrates production planning and inventory control |
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Six sigma |
a disciplined approach that relies on statistical data and improved methods to eliminate defects for a firm's products and services |
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human resources planning |
the development of strategies to meet a firm's future human resources needs |
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Comparable worth |
a concept that seeks equal compensation for jobs requiring the same level of education, training , and skills |
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flexible benefit plan |
compensation plan whereby an employee receives a predetermined amount of benefit dollars to spend on a package he or she has selected to meet individual needs |