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24 Cards in this Set
- Front
- Back
What is the general goal of the Stakeholders knowledge area?
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As the PM you want to identify stakeholders, then the management approach to stakeholders is documented (gathering their expectations and managing those expectations), and then they are managed and controlled
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Who are some typical stakeholders?
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Some typical stakeholders are customer, users, sponsors, portfolio managers, portfolio review board, program managers, project management office, project managers, project teams, functional managers, perations management, sellers, business, partners, regulatory and government entities
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How do you balance stakeholder interests?
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You balance stakeholder interest by: focusing on the reasons for undertaking the project within the contact of market conditions or business needs as well as the relative priority of this project for the company, focusing on the requires items as defined in the project charter, and focusing on the project management plan
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How do you deal with project change requests?
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Change requests should be tackled using the following ordered steps: (1) never say "no" (present impacts of change as options), (2) listen carefully to the customer/sponsor regarding their request, (3) involve the appropriate team members to determine options and their impacts, (4) communicate the options, and (5) let the customer/sponsor make the final decision based on your presented options
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Process Identify stakeholders
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in the INITIATING process group; determine which people and orgs are impacted by the project
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Process Identify stakeholders: inputs
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project charter; procurement documents
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Process Identify stakeholders: tools and techniques
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stakeholder analysis (each stakeholders interest, expectaitons and leverage are documented); expert judgment; meetings
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Process Identify stakeholders: outputs
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stakeholder register
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What is the power/influence grid stakeholder analysis method?
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The Power/Influence grid graphically illustrates which stakeholders need to be: kept satisfied, managed closely, monitored or kept informed (on the vertical access: power: low to high; on the horizontal: interest: low to high; low interest+low power = monitor; low interest + high power = keep satisfied; high interest + low power = keep informed; high interest + high power = manage closely)
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What is the stakeholder register?
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The stakeholder register is used to manage an increase in the positive impact of and decrease the negative impact of stakeholders interest
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Process - Plan stakeholder management
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in the PLANNING process group; create the plan to manage strategies used to commit stakeholders to the project based on their desires, stake and potential influence
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Process - Plan stakeholder management: inputs
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project management plan; stakeholder register;
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Process - Plan stakeholder management: tools and techniques
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expert judgment; meetings
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Process - Plan stakeholder management: outputs
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stakeholder management plan
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What is the stakeholder management plan?
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The stakeholder management plan can be either formal or informal and help the PM and team: compare the current and desired level of stakeholder engagement; identify interrelationships between stakeholders; identify stakholder communications requirements; update the stakeholder management plan when needed
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What is the stakeholder engagement assessment matrix?
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The stakeholder engagement assessment matrix isused to compare the current and desired level of stakeholder engagement ( along the top of the table are listed the levels of engagement: unaware, resistant, neurtal, supportive and leading; each row is a stakeholder with a C for Current level and a D for Desired level marked into any of the engagement level columns for hte purpose of tracking)
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Process - Management stakeholder engagement
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in the EXECUTING process group; focuses on communicating with stakeholders, meeting their expectations, addressing their problems in a timely manner and encouraging commitment to the project
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Process - Management stakeholder engagement: inputs
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stakeholder management plan; communications management plan; change log
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Process - Management stakeholder engagement: tools and techniques
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communication methods; interpersonal skills; management skills
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Process - Management stakeholder engagement: outputs
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issue log; change requests; project management plan updates
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Processs - Control stakeholder engagement
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in the MONITORING and CONTOLLING process group; focus on stakeholder relationships and modifies stakeholder management plans as appropriate
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Processs - Control stakeholder engagement: inputs
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project management plan; issue log; work performance data
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Processs - Control stakeholder engagement: tools and techniques
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information management system; expert judgment; meetings
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Processs - Control stakeholder engagement: outputs
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work performance information; change requests; project documents updates; organizational process assets updates
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