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47 Cards in this Set
- Front
- Back
Nonverbal communication includes writtenmessages. T/F |
True |
|
Statistics show 93 percent of a message comesfrom nonverbal communication T/F |
True |
|
When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust. |
False |
|
One color can send the same nonlinguisticmessage worldwide. T/F |
False |
|
Nonverbals enhance communication by combatingthe effects of noise. T/F |
True |
|
Gestures and posture are both examples of movement. T/F |
True |
|
Kinesic refers to the space around us and how we and others relate to it T/F |
False |
|
Cut |
cut |
|
People cooperating on a task compensate for theinvasion of their personal tasks by not making eye contact. T/F |
True |
|
Dress is an integral part of the firstimpression we form on meeting another and is often the key to initialcredibility T/F |
True |
|
Managers do not believe that casual dress affects the quality of work. T/F |
False |
|
In business, speaking in a clear, firm,low-pitched voice connotes confidence and results in more attentive listening T/F |
True |
|
Leakage occurs when contradictory nonverbalsignals betray deception. T/F |
True |
|
The most common deception-related gesture is the hand-shrug emblem T/F |
False |
|
Smoothing the tie indicates a deceptive answer T/F |
true |
|
An attempted change of personal space is adeception cue T/F |
True |
|
Deceptive answers are likely to be longer andless specific than honest ones. T/F |
False |
|
“Faking” body language associated with dominancecan improve a person’s self-image. T/F |
True |
|
Personal possessions in the office, but not thelocation of the office, create perceptions. T/F |
False |
|
If a speaker takes longer than usual to beginanswering a question, he/she is probably lying. T/F |
True |
|
Words represent ____ percent of the impact of anoral face-to-face message |
7% |
|
Which of the following is not a function recognized by Burbinster for nonverbal communication |
directing |
|
Nonverbal signals that occurduring conversations to signal to a partner to slow, stop and even “wait yourturn” and lets the other person know when you’re ready to listen is known as |
regulating |
|
The study of body language or movement is knownas |
kinesics |
|
Gestures include which of the following? |
emblems |
|
Which of the followingcomplement communication by providing an example of or reinforcing what isbeing said? |
illustrators |
|
Twisting a paper clip during a stressful conversation is what kind of kinesic message? |
adapter |
|
Which movement has been shown to positivelyinfluence the flow of conversation? |
mimicry |
|
Which of the following refers to the spacearound us and how we and others relate to it? |
proxemics |
|
Nonverbal aspects of vocal delivery include |
all choices are correct |
|
Small talk is valuable because |
both a and B correct |
|
Which of the following is not a deception-relatedgesture? |
folding hands |
|
Signals of deception include which of the following? |
shrug emblem |
|
Which is a personal space deception cue? |
signal blunders |
|
Which is not a voicedeception? |
none of these choice |
|
Personal effects in the office can be |
all choices are correct |
|
Deception is not shown in which of the following |
empathic listening |
|
cut |
cut |
|
Displayed in an office, whichof the following is an artifact that can manipulate an intended perception ofthe person? |
all choices are correct |
|
A term that refers to“everything except the words” in a communication event is |
nonverbal |
|
Which type of gesture has one meaning thateveryone agrees on? |
emblems |
|
When nonverbal signals contradict verbal ones,which are the ones to trust? |
nonverbal |
|
Which nonverbal function is accomplished when a handshake accompanies a greeting? |
complement |
|
Which spatial zone is the one in which mostdaily business is conducted in the United States? |
social |
|
cut |
cut |
|
cut |
cut |
|
According to MIT researchers,when coworkers with similar proximity, body language, and vocal stylescommunicate, |
shared info is more accurate |