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63 Cards in this Set
- Front
- Back
Four Requisite Functions of Functional Perspective on Group Decision Making. |
1.) Problem analysis, 2.) goal setting, 3.) identification of alternatives, 4.) evaluation of positive and negative consequences |
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Problems Analysis |
Determining the nature, extent and cause of the problem facing the group |
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Goal Setting |
Establishing criteria by which to judge proposed solutions |
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Identification of Alternative |
Generation of options to sufficiently solve the problem |
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Evaluation of the positive and negative characteristics |
Testing the relative merits of each option against the criteria selected; weighting the benefits and costs |
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Ideal Speech Situation |
A discourse on ethical accountability in which discussants represent all who will be affected by the decision, pursue discourse in a spirit of seeking the common good, and are committed to finding universal standards |
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Cultural Approach to Organizations |
Corporations have cultures: unique systems of shared meanings. A nonintrusive ethnographic approach to interpret stories, rites, and other symbolism to make sense of corporate culture. |
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Culture |
Webs of significance; systems of shared meaning |
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Cultural Performance |
Actions that group members do to constitute and reveal their culture |
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Ethnography |
often connected to the culture of a group |
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Thick Description |
Used in the process of ethnography to reveal the culture; reveals the underlying meaning of what people do.
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Ritual |
Texts that articulate multiple aspects of cultural life, often marking rites of passage and milestones |
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Critical Theory of Organizational Communications |
The theory that states communication is more than a transmission of information; managers should include stakeholder participation in decision making. |
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Corporate Colonization |
Focus on how corporations take over outside of work culture. |
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Information Model |
Communication is a conduit, transferred from one place to another |
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Communication Model |
Language is a way that social reality is created and sustained |
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Codetermination |
Collaborative decision making |
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Managerialism |
Systems in place in an organization that create routine practices |
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Discursive Closure |
Suppression of conflict without employees' complicit knowledge. Censoring people's participation. |
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Participation |
(Opposition to managerialism) democracy in the workplace; all stakeholders have the opportunity to participate |
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Rhetoric of Aristotle |
the art of discovering all available means of persuasion; use of logical, emotional, and ethical proofs; invention, arrangement, style, delivery, and memory. |
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Ethos |
Ethical, credibility. |
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Logos |
Logic |
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Pathos |
Emotions |
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Enthymeme |
Syllogism omitting a premise |
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Syllogism |
two premises that equate to a conclusion |
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Golden Mean |
Ethics in relation to character, focused on moderation; e.g. telling a lie vs brutal honesty |
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Dramatism |
using the dramatist pentad to discover the speaker's motive. getting audience identification with the speaker. |
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Indentification |
Common ground between a speaker and audience |
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Dramatistic Pentad |
A tool used by speakers that includes: Act, Scene, Agent, Agency, and Purpose.
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Cultural Studies Theory |
Corporate controlled media. Maintain the ideology of those already in power. |
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Ideology |
Mental framework in what social classes and groups deploy to make sense of how society works |
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Democratic pluralism |
myth that society is held together by common norms such as equal opportunity; respect for diversity, one person-one vote, individual rights and rule of law |
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Cultural Studies |
Mass media manufactures belief or consent for dominant ideologies. Neo-marxist. |
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Economic Determinism |
Society structured by social class. |
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Culture industries |
Media industries produce cultures |
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Cultivation Theory |
Television developing one's sense of the world; fear; exaggeration |
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Cultivation Analysis |
More TV you watch, more you fear the world; research designed to find support for the notion that those who spend more time watching TV are more likely to see the "real world" through TV's lens. |
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Accessibility Principle |
Make judgments about the world based on the smallest bits of information that come to mind quickly |
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Mainstreaming |
The blurring, blending, and bending process by which heavy TV viewers from disparate groups develop a common outlook through constant exposure to the same images and labels. |
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Resonance |
The condition that exits when viewers' real-life environments like the world of TV; these viewers are especially susceptible to TV's cultivating power |
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Mean World Syndrome |
Cynical mindset of general mistrust of others subscribed to by heavy TV viewers |
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Agenda Setting Theory |
Theory that says that the media tells us what to think and how to think. Their news agenda becomes our agenda |
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Agenda Setting Hypothesis |
The mass media have the ability to transfer the salience of issues on their news agenda to the public agenda |
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Media Agenda |
The pattern of news coverage across major print and broadcast media as measure by the prominence and length of stories |
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Public Agenda |
The most important public issues as measure by public opinion surveys |
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Framing |
The selection of a restricted number of thematically related attributes for inclusion on the media agenda when a particular object or issue is discussed |
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Face Negotiations |
A style of avoiding conflict in collectivistic cultures to avoid causing others embarrassment, so that they may "save face." In individualistic cultures, one is more concerned with saving their own face. |
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Face |
The projected image of one's self in a relational situation |
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Facework |
Specific verbal and non-verbal messages that help to maintain and restore face loss, and to uphold and honor face again. |
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Face concern |
Regard for self-face, other-face, or mutual-face |
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Face Restoration |
The self-concerned facework strategy used to preserve autonomy and defend against loss of personal freedom |
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Face giving |
The other-concerned facework strategy used defend and support another person's need for inclusion |
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Power distance |
The way a culture deals with status differences and social hierarchies; the degree to which low-power members accept unequal power as natural |
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Mindfulness |
Recognizing that things are not always what they seem, and therefore seeking multiple perspectives in conflict situations. |
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Genderlect Style |
The theory that says that cross gender communication is cross cultural communication. Men and women's communication is simply different- not unequal. |
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Genderlect |
A term suggesting that masculine and feminine styles of discourse are best viewed as two distinct cultural dialects |
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Rapport Talk |
Typical conversational style of women, which seeks to establish connection with others; develop rapport with another human. |
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Report Talk |
Typical monologic style of men, which seeks to command attention, convey information and win arguments. |
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Tag Question |
A short question at the end of a declarative statement, often used by women to soften the sting of potential disagreement or invite open, friendly dialogue. |
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Standpoint |
A place from which to critically view the world around us |
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Local knowledge |
Knowledge situated in time, place, experience, and relative power, as opposed to knowledge from nowhere that's supposedly value-free |
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Strong Objectivity |
The strategy of starting research from the lives of women and other marginalized groups, which upon critical reflection and resistance provides them with a less false view of reality. |