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50 Cards in this Set
- Front
- Back
Communication is the exchange of ___, ____, and ____.
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ideas, thoughts, and feelings.
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Purposes of communication are to:
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-obtain information
-provide information -help establish nurse/patient relationship -documentation |
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Effective communication...
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-initiates change
-establishes trust -meets legal, ethical, and clinical standards of care |
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The 3 levels of communication include:
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-intrapersonal
-interpersonal -group |
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_____ communication is also called "self-talk." It is what we are thinking, our inner thoughts and influences how we think or behave with others.
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Intrapersonal
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_____ communication in one-to-one interaction.
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Interpersonal
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____ communication is interacting with 3 or more people.
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Group
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There are 5 components of the communication process:
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-source
-message -channel -receiver (decoder) -response (feedback) |
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In the communication process, the person who initiates the interaction is the _____.
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source/sender/encoder
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The information that we are exchanging or the content of communication that is said or written in the communication process is the ______.
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message
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The ____ has to be appropriate for the message.
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channel
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The medium by which a message is conveyed in the communication process is the ______. It can be written or verbal.
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channel
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The 3 major communication channels are:
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-auditory
-visual -kinesthetic/tactile |
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In the communication process, the person who receives the information is the ______.
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receiver (decoder)
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The role of the receiver/decoder in the communication process is to...
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interpret the message.
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The _____ of the communication process tells the sender that the message or information was or was not understood.
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response/feedback
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The more communication channels that are used, the ____ effective you will be at getting your message across.
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more
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_____ communication is conveyed thru spoken or written words or language.
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Verbal
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____ communication is more accurate and expresses more of the true meaning of the message.
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Nonverbal
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Pace, intonation, simplicity, clarity/brevity, timing, relevance, adaptability, and credibility are all important factors affecting _____ communication.
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verbal
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____ is how fast you are talking.
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Pace
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____ is the tone, how you say something.
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Intonation
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_____ in verbal communication means you use lay terms.
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Simplicity
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An example of ____ in verbal communication is explaining medical terms.
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clarity
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_____ means you should say precisely what you mean.
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Brevity
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When communicating verbally with a patient, you should meet his/her ____ first.
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needs
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Verbal communication is most effective if it is ____ to the client or patient.
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relative
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_____ in verbal communication is altering the message based on the cues from the client.
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Adaptability
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_____ is being able to trust the nurse. This is established by being honest, dependable, consistent, and knowledgable.
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Credibility
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Nonverbal communication occurs concurrently with ____.
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verbal communication
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Nonverbal and verbal communication occur concurrent but are not always _____.
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congruent
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Personal appearance, posture and gait, facial expression, eye contact, gestures, and touch are all components of _____.
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body language
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_____ are generally better decoders.
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Females
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Factors influencing communication include:
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-developmental level
-gender -health status -time -environment -respect -openness/acceptance -trustworthiness -congruence -personal space -territoriality -roles and relationships -culture |
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_____ is the distance people prefer in interactions with others.
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Personal Space
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_____ is the sense a person has that the things around them belong to them.
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Territoriality
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Communication developmental considerations for infants are:
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-development of trust
-primarily nonverbal commun. -stranger anxiety (4-6 months) |
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Communication developmental considerations for toddler/preschool kids are:
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-egocentric
-concrete and literal -12-18 mos can understand simple commands -communicate thru play -need to get on their eye level -comm. initially with parents |
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Communication developmental considerations for school aged kids are:
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-functional aspects (become more interested in how things work)
-like to learn thru pictures/diagrams -they should be included in interview (validate w/ parent) |
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Communication developmental considerations for adolescents are:
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-can use medical terminology but should teach meaning
-be nonjudgemental of them -parental presence sometimes inhibits communication |
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Communication developmental considerations for older adults are:
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-sensory deficits
-thought processes are slower -repetition is important |
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Using medical terminology, being nonjudgemental, and realizing the effects of parental presence or absence are developmental considerations to communicating with _____.
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adolescents
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Increased interest in how things work, better understanding thru use of pictures and diagrams and being included in interview- but still validating information with the parent- are developmental considerations to communicating with ______.
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school aged children
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The development of trust, primary use of nonverbal communication, and presence of stranger anxiety are developmental considerations to communicating with _____.
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infants
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Understanding that they are egocentric, take things concrete and literally, need to be on your eye level, can understand simple commands, often communicate best thru play and initially with parents are all developmental considerations to communicating with ______.
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toddler/preschool kids.
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Being aware of sensory deficits, slower thought processes, and the need for repetition are all developmental considerations to communicating with ______.
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older adults
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_____ is when there is a connection, mutual recognition, and involvement with someone else.
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Caring
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____ and _____ discussed the importance of caring in nursing.
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Leininger and Watson
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_____ developed the Theory of human Care.
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Watson
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_____ stated that care is the "essence and central dominant construct of nursing."
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Leininger
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