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30 Cards in this Set
- Front
- Back
Integrations
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Allow seperate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems
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Forward Integration
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Takes information entered into a given system and sends it automatically to all downtown systems and processes
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Backward integration
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Takes information entered into a given system and sends it automatically to all upstream systems and processes Data integrity can be compromised when a process that is setup for autonomy is forced to become autonomous with data.
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Enterprise Systems
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Provide Enterprisewide support and data acess for a firm's operations and business process.
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Enterprise application integration ( EAI )
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Connects the plans, methods, and tools aimed at integrating seperate enterprise systems
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Legacy System
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A current or existing system that will become the base for upgrading or intergrating with a new system.
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Middleware
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Several different types of software that sit between and provide connectivity for two or more software applications. Translates information between disparate systems.
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Enterprise Application Integration Middleware
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Takes a new approach to middleware by packaging commonly used applications together.
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Supply Chain
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Consists of all parties involved, directly or indirectly in obtaining raw materials or a product. Plan, Source, Make, deliver, Return.
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SCM - Supply Chain Management
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Management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
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Supply chain visibility
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is the ability to view all areas up and down the supply chain in real time.
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Supply Chain Planning Systems
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Advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
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Supply Chain Systems
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Ensure supply chain cohesion by automating the different activities of the supply chain.
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Electronic Data Intercharge
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A standard format for the exchange of information between supply chain.
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Bullwhip Effect
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Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
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Demand Planning System
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Generate demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer
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Customer Relationship management (CRM)
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A means of managing all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability.
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Operational CRM
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Supports traditional transactional processing for day - to day front office operations or systems that deal directly with the customers.
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Analytical CRM
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Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
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List Generators
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Compile customer information from a variety of services and segment it for different marketing campaigns.
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Campaign Management Systems
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Guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.
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Cross-selling
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Selling of additional products or services to an existing customer.
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Up-Selling
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Increasing the value of the sale
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Salesforce Automation
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Automatically tracks all the steps in the sales process. SFA products focus on customer satisfaction.
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Sales Management CRM Systems
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Automate each phase of the sales process, helping individual sales reps coordinate and organize all their accounts.
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Opportunity Management CRM Systems
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Target Sales Opportunities by finding new customer or companies for future sales.
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Call Center
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Customer Service Reps answer inquires and solve problems.
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Web Based Self Service Systems
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Allow customers to use the web to solve problems
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Call Scripting Systems
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Gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
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Website Personalization
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Occurs when a website has stored enough data about a person likes and dislikes to fashion offers more likely to appeal to that person.
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