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52 Cards in this Set
- Front
- Back
What are the 3 interpersonal managerial roles?
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1. Figurehead
2. Leader 3. Liaison |
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A study of studies that shows what works and when:
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Meta-Analysis
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What are the 2 components of leading?
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-Inspiring
-Motivating |
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Readers Digest Association Inc. was on a decline at the beginning of this decade, but it has seen a significant turnaround due to changes in how it markets its products. According to spokesperson Bill Adler, the changes have been done gradually so as not to upset readers whose average age is 49. Adler was filling the ________ role.
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Informational
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The ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment:
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Conceptual skills
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Managers responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving these objectives:
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Middle managers
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What are the 4 main skills that companies look for in managers?
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1. Technical skills
2. Conceptual skills 3. Human skills 4. Motivation to manage |
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Getting work done through others:
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Management
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Managers responsible for facilitating team activities toward goal accomplishment:
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Team leaders
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An assessment of how enthusiastic employees are about managing the work of others:
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Motivation to manage
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What are the responsibilities of top managers?
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1. Creating a context for change.
2. Developing commitment and ownership in employees. 3. Creating a positive organizational culture through language and action. 4. Monitoring their business environments. |
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The informational role managers play when they share information with others in their departments or companies:
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Disseminator role
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Who are the 3 first-line managers?
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1. Shift Supervisor
2. Office Manager 3. Department Manager |
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What are the 2 components of management?
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-Efficiency
-Effectiveness |
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When the Italian restaurant realized that customers were taking its checkered cloth napkins home with them, it took corrective action and started using paper napkins and selling cloth napkins at its cash register. In other words, the restaurant used the management function of ________.
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Controlling
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The decisional role managers play when they adapt themselves, their subordinates, and their units to incremental change:
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Entrepreneur role
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Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom:
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Organizing
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Executives responsible for the overall direction of the organization:
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Top managers
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What are the responsibilities of team leaders?
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1. Facilitate team performance.
2. Facilitate internal team relationships. 3. Manage external relations. |
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Readers Digest Association Inc. was on a decline at the beginning of this decade. In an effort to grow again, the company has replaced most of its editorial and marketing employees with workers who are motivated to change the way the publishing company does business. Which management function would be responsible for this motivation?
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Leading
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What are the 4 competitive advantages of well-managed companies?
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1. Sales revenue
2. Profits 3. Stock market returns 4. Customer satisfaction |
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Determining organizational goals and a means for achieving them:
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Planning
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What are the 4 functions of management?
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1. Planning
2. Organizing 3. Leading 4. Controlling |
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What are the responsibilities of middle managers?
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1. Plan and allocate resources to meet objectives.
2. Coordinate and link groups, departments, and divisions. 3. Monitor and manage the performance of subunits and managers who report to them. 4. Implement changes or strategies generated by top managers. |
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Which decisional role would managers assume when they are dealing with rumors that the organization will be merging and layoffs are eminent?
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Disturbance handler role
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The decisional role managers play when they decide who gets what resources:
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Resource allocator role
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The ability to work well with others:
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Human skills
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Inspiring and motivating workers to work hard to achieve organizational goals:
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Leading
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The decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises:
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Negotiator role
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Who are the 3 middle managers?
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1. Plant Manager
2. Regional Manager 3. Divisional Manager |
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Monitoring progress toward goal achievement and taking corrective action when needed:
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Controlling
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The decisional role managers play when they respond to severe problems that demand immediate action:
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Disturbance handler role
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A study of studies, a statistical approach that provides one of the best scientific estimates of how well management theories and practices work:
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Meta-analysis
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Getting work done with a minimum of effort, expense, or waste:
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Efficiency
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What are the responsibilities of first-line managers?
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1. Manage the performance of entry-level employees.
2. Encourage, monitor, and reward the performance of workers. 3. Teach entry-level employees how to do their jobs. 4. Make detailed schedules and operating plans. |
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The interpersonal role managers play when they deal with people outside their units:
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Liaison role
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In the five years since Thomas G. Ryder took over as chief executive, the Readers Digest Association Inc. has actually become less reliant on direct-marketed books, music, and videos, which made up sixty percent of its sales in 1998 and only 40 percent of its sales in 2002. Ryder has guided these organizational changes and is an example of a:
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Top manager
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What are the 3 informational managerial roles?
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1. Monitor
2. Disseminator 3. Spokesperson |
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The interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives:
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Leader role
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Accomplishing tasks that help fulfill organizational objectives:
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Effectiveness
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The ability to apply the specialized procedures, techniques, and knowledge required to get the job done:
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Technical skills
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Who are the 4 top managers?
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1. Chief Executive Officer (CEO)
2. Chief Operating Officer (COO) 3. Chief Financial Officer (CFO) 4. Chief Information Officer (CIO) |
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The interpersonal role managers play when they perform ceremonial duties:
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Figurehead role
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Managers who train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company's products or services:
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First-line managers
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The informational role managers play when they share information with people outside their departments or companies:
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Spokesperson role
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What are the 4 decisional managerial roles?
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1. Disturbance handler
2. Entrepreneur 3. Resource allocator 4. Negotiator |
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Puma, the German sporting goods and clothing manufacturer, wants to change how consumers perceive the product. For years, it has succeeded in what it calls the sports lifestyle niche, but now it wants people to think of its clothing as more mainstream. To accomplish this goal, Puma will need to use ________ to determine specific organizational goals and how to achieve them.
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Planning
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The informational role managers play when they scan their environment for information:
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Monitor role
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What are the 7 management practices of top performing companies?
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1. Employment security
2. Selective hiring 3. Self-managed teams and decentralization 4. High wages contingent on organizational performance 5. Training and skill development 6. Reduction of status differences 7. Sharing information |
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What are new managers’ initial expectations on the job?
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-Be the boss
-Formal authority -Manage tasks -Job is not managing people |
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What are the managers' surprises after 6 months on the job? (i.e. how did their expectations change?)
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-Initial expectations were wrong
-Fast pace -Heavy workload -Job is to be a problem-solver and troubleshooter |
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What are the managers doing differently after a year on the job?
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-No longer “doer”
-Communication, listening, positive reinforcement -Learning to adapt and control stress -Job is people development |