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32 Cards in this Set
- Front
- Back
T/F All organizations, including service firms such as banks and hospitals, have a production function. |
TRUE |
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The operations manager performs the management activities of planning, organizing, staffing, leading and controlling of the OM function. |
TRUE |
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Which of the following are the primary functions of ALL organizations? |
marketing, operations, finance/accounting |
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which of the following would NOT be an operations function in a fast food restaurant? |
advertising and promotion. |
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Reasons to study OM include |
learning about a costly part of the enterprise |
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The five elements in the management process are |
plan, organize, staff, lead and control |
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the ten critical decisions of operations management include |
layout strategy, maintenance, process and capacity design, managing equality. (All of the above) |
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which is NOT true regarding differences between goods & services? |
goods tend to have higher customer interaction than services |
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T/F manufacturing organizations have ten strategic OM decisions, while service organizations only have eight. |
FALSE |
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T/F Key success factors are those activities that are key to achieving competitive advantage. |
TRUE |
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the impact of strategies on the general direction and basic character of a company is |
long range |
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the fundamental purpose of an organizations mission statement is to |
define the organizations' purpose in society. |
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the 3 steps of the operations managers' job, in order, are: |
develop the strategy, establish the organizational structure, find the right staff. |
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which of the following is not an element of the management process? |
pricing |
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Forecasts are: |
rarely perfect |
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forecasts are usually classified by time horizon into three categories |
short range, medium range, and long range. |
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Short- range forecasting tends to be _________ than longer range forecasts. |
more accurate. |
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operations management is part of a production system consisting of: Inputs- processing - outputs. Which of the following examples depict accurately this production system? |
furniture manufacturer: wood- sanding- chair |
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which of the following is not a characteristic of service operations? |
high customer contact, high labor content, low uniformity of output. (All are characteristics) |
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many services maintain records of sales noting |
the day of the week, unusual events, weather, holidays (all of the above) |
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which of the following statements about trends in OM is FALSE |
environmentally sensitive production is giving way to low- cost focus |
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an operations managers ethical responsibilities: |
extends from developing products to production to honoring stakeholders commitments. |
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T/F Most forecasting techniques assume that there is some underlying stability in the system |
TRUE |
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T/F The action plan is how an organization expects to achieve its mission and goals |
FALSE |
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T/F Core competencies are a set of skills, talents and activities that a firm does particularly well |
TRUE |
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The two general approaches to forecasting are: |
Qualitative and quantitative |
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T/F The creation of a unique advantage over competitors is called a competitive advantage |
TRUE |
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T/F a(n) forecasted average forecast uses an average of the most recent periods of data to forecast the next period. |
TRUE |
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What two numbers are contained in the daily report to the CEO of Walt Disney parks and resorts regarding the six orlando parks? |
yesterdays forecasted attendance and yesterdays actual attendance. |
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Identify the three productivity variables used in the text. |
labor, capital, management |
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identify the seven steps in the forecasting system. |
Determine the use of the forecast, Select the items to be forecasted, Determine the time horizon of theforecast, Select the forecasting model(s), Gather the data, Make the forecast, Validate and implement results. |
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Firms achieve missions in 3 conceptual ways. What are they? |
differentiation, cost, and response. |