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25 Cards in this Set
- Front
- Back
Northwestern Mutual changes/practices
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-leading edge intranet
-"Let's Talk" sessions with employees and leaders -employee engagement survey and impact planning based upon results *human resources/marketplace of ideas via idea sharing between company and employees |
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the key to communication:
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knowing your audience
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4 qualities of a communication consultant
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-good listener
-strategic thinker -connect the action (the "what") with the "why" -influence without authority through connection and communication |
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leadership is:
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-communicative
-an activity -about followers -a relationship |
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what do we mean by "consulting"?
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-intervene, "step into" an ongoing process
-"hold up a mirror," set up conditions -manage perceptions, meaning -facilitate (e.g., culture change) |
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what consulting and training can do for an organization
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-improve communication competence
-improve organizational effectiveness -skill development, deployment (conflict, listening, feedback, non-verbals) |
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what a communication audit can show/tell an organization
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-who's talking to whom (right message? right person?)
-what channel(s) they are/not using -what issues are salient -from which sources people get info -about narratives, symbols, myths, patterns, networks, culture, etc. ***impact of all this on relationships/organization |
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trends in food systems that are driving change - supply change management
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-finite resources
-globalization and affluence -more information, faster -consumer in the boardroom -safety, sustainability |
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the Charleston/Orwig CSR philosophy
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communicating how companies are demonstrating "genuine care and concern for billions of people" - it's about supply chain management side of business and marketing/reputation management
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trends in corporate America leading to spirituality
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-demoralization of workers via downsizing, layoffs
-decline in "institutions" creating a source of community, connection in businesses -curiosity about Eastern philosophies (i.e., Zen Buddhism, meditation) -aging workforce is contemplating meaning of their work -global competition gives us a new perspective on creativity |
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benefits of spirituality
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-job performance
-increased innovation -enhanced teamwork -commitment -compassion, caring -higher profits |
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spirituality
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the basic feeling of being connected with one's complete self, and the entire universe; the basic desire to find ultimate meaning and purpose in one's life and to live an integrated life
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key terms relating to spirituality
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interconnectedness, meaningfulness, purpose, fulfillment, completeness, integration, transcendence, values, care, concern, self-actualization
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GE aviation video as illustrative of spirituality
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finding meaning and purpose in one's work - employees finally get to see the engines they spend their life working on, helps them to feel even more connected to their work and the world that it makes better (feel responsible for people on the plane, customers)
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Spirituality v. Religion
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-S: transcendent, all-encompassing, tolerant
-R: dogmatic, institutionalized, can be divisive *spirituality is necessary for religion, but religion is not necessary for spirituality (can help organization tap into the spirituality of their workers - see benefits) |
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Southwest Airlines as exemplar of spirituality
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-mission of Southwest Airlines is dedication to the highest quality of customer service, delivered with a sense of warmth, friendliness, individual pride, and company spirit
-SWA culture -commitment to community -cause: making air travel fun -empowerment (authority, input) -humor, enthusiasm -caring -work ethic |
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spiritual intelligence
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the intelligence with which we address and solve problems of meaning and value, the intelligence with which we can place our actions and our lives in a wider, richer, meaning-given context, the intelligence with which we can assess that one course of action or one life path if more meaningful than the other
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Conscious Capitalism
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-focus on vision, purpose, peace, prosperity, multiple stakeholder relationship (.e.g, customers, employees, investors, suppliers, community, and the environment), and the overall improvement of the human condition
-integrity, transparency, enlightened governance as well as higher social and environmental standards; a popular, decentralized, broad-based crusade to heal the excesses of capitalism with transcendent human values |
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tenets of Conscious Capitalism
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-Higher Purpose
-Stakeholder Orientation -Conscious Culture -Conscious Leadership |
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Higher Purpose
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transcends profit motive; non-financial reason for existence
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Stakeholder Orientation
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value creation for wide audiences; maximize value for stakeholders; satisfying the needs of stakeholders as an end in and of itself; all of the stakeholders function as a vital organ in a body
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Conscious Culture
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"culture eats strategy for lunch!"; one that customers can immediately get a feel for the organization's culture
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TACTILE (Conscious Culture)
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-Trust
-Accountability -Caring -Transparency -Integrity -Loyalty -Egalitarianism |
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Conscious Leadership
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spiritually evolved, self-effacing servant leader
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servant leadership
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emotionally intelligent, spiritually intelligent servant leadership; listening, empathy, healing, awareness, persuasion, commitment to growth of people
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