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10 Cards in this Set
- Front
- Back
What shortcut key combination is used to open the task manager?
A. Ctrl+Esc B. Ctrl+T C. Ctrl+Shift+Esc D. Alt+T |
C. Ctrl+Shift+Esc
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True or False: The ITIL defines an incident and a problem differently.
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True
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You experience the following symptoms: corrupted display and system crashes. Which one of the following hardware items has most likely failed?
A. Disk B. CPU C. Memory D. Display adapter |
D
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Name an OSI model layer that may be evaluated during the troubleshooting process for network problems?
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Any layer can be evaluated in the troubleshooting process
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What event log severity level includes entries always indicating an unrecoverable problem?
A. Errors B. Warning C. Critical D. Information |
C
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Define ITIL
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The Information Technology Infrastructure (ITIL) is a set of documents that define best practices for technology management.
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Define Event Viewer
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An application used to view, search, filter, and manage event logs in windows OS's
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What can be used to limit the event log entries displayed in the EventViewer
A. Performance counters B. Event subscriptions C. Event filtering D. Task manager |
C
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Which one of the following is used to kill tasks running on a windows machine?
A. Task manager B. Performance monitor C. Event Viewer D. ARP |
A
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True or False: Networking problems are always constrained to the server machine
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False
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