In total 25 Pallets were recovered from their locations and placed into one area away from any other stock, this was only temporary as I needed to inform our ICQA department. As this stock was not suitable to be sold in its current state myself and the ICQA associate agreed that all the stock was to be deleted and destroyed. As a preventative measure was needed an email was sent out by myself to our inbound team and ICQA team to inform them that a full quality check was needed on all incoming stock for this item. It was later found that there was an issue with the supplier where the problem originated from the factory where the bird seed was being produced.
My quick actions in dealing with this problem resulted in many customers not receiving bad product and further stock from being sent