We finally started our shadowing shifts this week. I had switched with a friend in the internship, so I had to wake up early on a Tuesday to start my first shadowing shift. We were not told who we will be shadowing, and so I had a pleasant surprise when I found out my first hour was with Mariko. I had not worked much with her in my first semester working for CELT. She taught me the basics of what a student technologist does at the Teaching Learning Lab. She showed me various things such as email and as well as how to transfer calls to the right person. I had done an office job before, so I was not entirely unfamiliar with handling questions from callers and how to speak with people. In my next two hours, I shadowed both Sharon and Jonathan
