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30 Cards in this Set
- Front
- Back
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A nation’s ______ is the differencein economic value between imports & exports. |
Balance of Trade |
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The average income per person of a country? |
Per capita income |
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A goal covering less than a 12 month period? |
Short term goal |
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The first and most important step in the Management Process is...? |
Planning |
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South Africa produces 90% of the world's diamond supply. What is this Competitive Advantage called? |
Absolute Advantage |
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When a country prohibits the importing of a product from any foreign nation. |
Embargo |
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Analyzing jobs and finding a "best way" to perform them. |
Scientific Management |
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Self-awareness, empathy and social skills are all part of ____ |
Emotional Intelligence |
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The strategy to add one or more motivating factors to job activities is called ___ |
Job Enrichment |
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Manager Type including supervisors, office managers and group leaders. |
First-line Managers |
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Managers who believe workers must be punished or rewarded to be made productive, believe in the _____ of motivation. |
Theory X Model |
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Company identifies conditions that might force it to change its Strategic Plan. They are engaged in ______ planning. |
Contingency Planning |
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Employee Recruitment and Selection are two main phases of _____? |
Staffing |
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An employee's set of expectations concerning what they will contribute to an organization and what they will get in return. |
Psychological Contract |
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People that love to come to work every day experience a high level of... |
Job Satisfaction |
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Tendency for worker productivity to increase when they feel they are receiving special attention from management. |
The Hawthorne Effect |
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Learning to operate a cash register ... by having a co-worker show you how to use it. |
On-the-Job Training |
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Process by which the world economy is becoming a single interdependent system. |
Globalization |
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Canadians decide when to do more cross-border shopping based on this rate... |
The Exchange Rate |
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All the tropical fruit we enjoyed this winter is a result of this... |
Importing |
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These skill types are needed to perform specialized tasks like operating a welding machine, or using excel spreadsheets |
Technical Skills |
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Using an employment agency, Internet, or a newspaper ad to recruit a staff position is called... |
External Recruiting |
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Astronauts and pilots use simulators to train with. They are engaged in what kind of training? |
Vestibule Training |
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Gathering information from a manager's subordinates, peers and superiors when assessing that manager's performance is called... |
360-Degree Feedback |
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This type of Manager used to be called a "Personnel Manager" |
Human Resources Manager |
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Theory of categorizing peoples' different types of needs. Once one level of needs is satisfied, it ceases to motivate behaviour. |
Maslow's Hierarchy of Human Needs Theory |
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Organization's shared experiences, stories, beliefs, standard are known as its: |
Corporate Culture |
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Job Description and Job Specification make up two parts of this... |
A Job Analysis |
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Giving an individual or company in a foreign country exclusive rights to manufacture, market and sell your products. |
A Licensing Arrangement |
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When Manager makes a decision and remains committed to it... in spite of evidence that it was a bad decision. |
Escalation of Commitment |
