Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
26 Cards in this Set
- Front
- Back
|
Machine metaphor |
Represents organizations as standardized by repetition, specialization, or predictability |
|
|
Structurational approach |
To look at how people enact and enable or contain future interactions through their talk |
|
|
Culture |
The arts and other manifestations of human intellectual achievement regarded collectively |
|
|
Co-Culture |
Smaller groups of culture within a larger cultural mass |
|
|
Collectivism |
Subscribing to a belief system that stresses group benefit and the overriding value of working harmoniously rather than individual personal advancement |
|
|
Monochronic time |
Time is a valuable commodity and punctuality as very important |
|
|
Kram and Isabella’s collegial relationship |
Information peer relationship: civil and cordial but not close Collegial peer relationship: consider each other as friends, act like friends outside of the workplace Special peer relationship: intimacy, looks like best friend relationships outside of the workplace |
|
|
Zweig |
Showed that some forms of "intrusion" are regarded as acceptable, even if undesirable, within the parameters of the employer-employee relationship |
|
|
Transaction |
An exchange or interaction between people |
|
|
Norm |
Something that is usual, typical, or standard |
|
|
Organizational climate |
The conditions within an organization as viewed by its employees |
|
|
Instrumental talk |
Directed at completion of duties Example: "Get the job done" |
|
|
Continuation of identity |
Parts of your identity that carry over from your personal life and professional life |
|
|
Vocational anticipatory socialization |
The preparation for becoming a worker |
|
|
How is workplace misleading? |
Workplace is viewed as a structure, specifically, a hierarchy |
|
|
Society as a coded system of meaning |
A set of beliefs, a heritage, and a way of being that is transacted in communication |
|
|
Children and talk |
Family stories send ambiguous messages about the workplace at children from an early age |
|
|
High context societies |
A culture that places a great deal of emphasis on the total environment where speech and interaction take place |
|
|
Low context societies |
Assumes that the message itself means everything, and it is much more important to have a well structured argument than to be a member of the royal family |
|
|
Individualistic |
One who subscribes to a belief system that focuses on the individual person and his or her personal dreams, goals, achievements, and the right to make choices |
|
|
Polychronic |
Time is complex and made up of many strands, none of which is more important than any other |
|
|
All strategies of conflict |
Conflict as opportunity: Conflict is normal and useful, issues can change through negotiation, confrontation and conciliation are valued, conflict is a necessary renegotiation Conflict as destructive: Conflict is a destructive disturbance, members should adapt to established values, confrontations are destructive, disputants should be disciplined |
|
|
Cultural persuadables |
Cultural premises and norms that delineate a range of what may or what must be persuaded |
|
|
Ethocentric bias |
Believing that the way one's own culture does things is the right and normal way to do them |
|
|
Protestant work ethic |
A concept in theology, sociology, economics and history which emphasizes that hard work, discipline and frugality are a result of a person's salvation in the Protestant faith |
|
|
Customer relations |
The process and manner by which a business develops, establishes, and maintains relationships with its customers |
