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4 Cards in this Set
- Front
- Back
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What are the three skills listed in the study guide under advanced communication?
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1 - Consensus Building Skills
2 - Consulting Skills 3 - Negotiating Skills |
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What are the six steps identified in consensus building
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1 - Build appropriate group
2 - Guide setting agenda and process 3 - Identify and analyze the problem with group 4 - Evaluate possible solutions 5 - Direct the group through decision making process 6 - Obtain finalization and approval of solution |
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Negotiation (As Defined by Cohen 1980)
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The use of information and power to affect behavior.
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Cohen's three elements of negotiation
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1 - Information
2 - Time 3 - Power |
