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11 Cards in this Set
- Front
- Back
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Production |
Taking inputs and turning them into outputs |
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Mystery shopping |
A way of checking how well your customer service is working |
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Just in time |
Where there is no buffer stock |
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Unit cost |
Total cost of production divided by total output |
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Lean |
Reducing waste in the production process |
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Supplier |
Business that supplies raw materials |
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Quality Assurance |
Production ensures that the quality that is desired is achieved |
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Outsourcing |
Other businesses getting their hands dirty for you |
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Lead time |
The time between ordering s product and it actually getting here |
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Quality |
A product that meets the customers requirements |
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Monopoly |
A business that dominates its market |
