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49 Cards in this Set
- Front
- Back
Stakeholders
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Groups affected in some way by the company's actions.In
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Internal communication
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When you exchange information with people inside your organization
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External communication
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When you exchange information with people outside your organization
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Formal communication network
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Ideas and information flow along the lines of command in your company's organization structure
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Downward flow
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communication from executives to employees
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Upward flow
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Communication flows from employees to executives.
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Horizontal flow
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Lateral communication that flows between departments to help employees share information
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The Communication Process
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1. The sender has an idea
2. The sender encodes the idea 3. The sender transmits the message 4. The receiver gets the message 5. The receiver decodes the message 6. The receiver sends feedback |
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Knowledge workers
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Employees at all levels of the organization who specialize in acquiring, processing, and communicating information.
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Corporate culture
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the mix of values, traditions, and habits that give a company its atmosphere and personality.
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Communication barriers
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Distractions, Information overload, perceptual differences, language differences, restrictive environments, and deceptive tactics
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Etiquette
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the expected norms of behavior in a particular situation
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Short messaging service (SMS)
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text communication feature that has been common on mobile phones
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Ethical communication
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includes all relevant information, is true in every sense, and is not deceptive
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Ethical lapse
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A clearly unethical choice
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Ethics audits
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Used to monitor ethical progress and to point out any weaknesses that need to be addressed.
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Team
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Unit of two or more people who share a mission and the responsibility for working to achieve their goal.
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Problem-solving team/task force
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informal teams that assemble to resolve specific issues and then disband once the goal has been accomplished.
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Committees
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formal teams that usually have a long life span and can become a permanent part of the organizational structure.
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Participative management
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the effort to involve employees in the company's decision making.
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Group dynamics
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The interactions and processes that take place between the members of a team
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Self-oriented roles
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motivated mainly to fulfill personal needs
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Team-maintenance roles
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help everyone work well together
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Task-facilitating roles
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help solve problems or make decisions
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Virtual teams
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people who work at different place and meet through virtual meetings
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Groupware
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an umbrella term for systems that let people communicate, share files, present materials, and work on documents simultaneously.
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Shared workspaces
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"virtual offices" that give everyone on a team access to the same set of resources and information
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Content listening
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to understand and retain the speaker's message
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Critical listening
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to understand and evaluate the meaning of the speaker's message on several levels.
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Ethics audits
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Used to monitor ethical progress and to point out any weaknesses that need to be addressed.
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Team
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Unit of two or more people who share a mission and the responsibility for working to achieve their goal.
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Problem-solving team/task force
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informal teams that assemble to resolve specific issues and then disband once the goal has been accomplished.
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Committees
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formal teams that usually have a long life span and can become a permanent part of the organizational structure.
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Participative management
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the effort to involve employees in the company's decision making.
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Group dynamics
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The interactions and processes that take place between the members of a team
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Self-oriented roles
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motivated mainly to fulfill personal needs
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Team-maintenance roles
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help everyone work well together
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Task-facilitating roles
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help solve problems or make decisions
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Virtual teams
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people who work at different place and meet through virtual meetings
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Groupware
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an umbrella term for systems that let people communicate, share files, present materials, and work on documents simultaneously.
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Shared workspaces
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"virtual offices" that give everyone on a team access to the same set of resources and information
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Content listening
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to understand and retain the speaker's message
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Critical listening
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to understand and evaluate the meaning of the speaker's message on several levels.
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Ethnocentrism
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tedency to judge all other groups according to the standards, behaviors, and customs of one's own group is superior.
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Xenophobia
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fear of strangers and foreigners.
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Cultural context
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the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture.
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High-context culture
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relies heavily on nonverbal actions and environmental setting to convey meaning
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Low-context culture
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relies more on explicit verbal communication
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Machine translation
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uses computerized intelligence (such as software on websites) to translate material from one language to another.
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