Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
10 Cards in this Set
- Front
- Back
Management Skills:
|
-conceptual skills
-human relation skills -technical skills |
|
What is complacency?
|
uncritical satisfaction with oneself or one's achievements
|
|
How is the workplace becoming more diverse?
|
more women, minorities, and immigrants have entered the workplace
|
|
What is management?
|
the process of deciding how best to use a business's resources to produce goods and/or provide services
|
|
What are a business's resources?
|
-employees
-money -equipment |
|
What are the levels of management?
|
-senior managers
-middle managers -supervisory managers |
|
What are the management tasks?
|
-planning -leading
-organizing -staffing -controlling |
|
What are the management roles?
|
-interpersonal roles
-information-related roles -decision making roles |
|
What are the management skills?
|
-conceptual skills
-human relations skills -technical skills |
|
What are the principles of management?
|
-dress code
-office hours -telecommuting -etc. |