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5 Cards in this Set
- Front
- Back
Identify who your customers are
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* Internal Customers
* External Customers |
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Ways you can interact with customers:
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* Person-to-person
* Telephone * Internet e-mail *All forms of written communication * Fax |
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The Self-Focus Company
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Believes the customer exists to support the company
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The Customer- Focus Company
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Believes the company exist to meet thw customers need and expectations
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What is customer service?
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The process of meeting a customer's need and expectations, by providing a high level of quality service resulting in satisfied customers.
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