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10 Cards in this Set
- Front
- Back
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What is the radical redesign of key business processes that involves examination of the fundamental process itself? |
Business process re-engineering (also called business process innovation) |
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What is the suggested maximum number of participants on a re-engineering team? |
10 |
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What is the process of measuring and comparing one's performance against best in class organizations? |
Benchmarking |
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What law or regulation's goal is the improvement of federal program affectiveness and public accountability by promoting a focus on results, service quality, and customer satisfaction? |
Government performance and results Act (GPRA) |
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In federal agencies, how often must strategic plans require under the GPRA modernization Act of 2010 be updated? |
Every 4 years |
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What is the term for anything produced by an organization that can be tabulated, calculated, or recorded, and can be expressed in a quantitative or qualitative measure? |
Output or output measures |
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what is the term for an assessment of the manner and extent to which a program activity has achieved its intended objectives? |
Outcome or outcome measures |
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What is the process called to shift functions and responsibilities from the government to the private sector? |
Privatization |
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What is the name of the process in which a government entity remains fully responsible for the provision of affected services and maintains control over management decisions, while another entity operates the function or performs the service? |
Outsourcing |
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Federal level legal authority allows a DOD organization to retain funds it receives from sources other than its normal appropriations rather than sending those funds to which agency? |
US Treasury as miscellaneous receipts |
