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46 Cards in this Set
- Front
- Back
The workplace is less diverse and more complex thanit was a few decades ago. (True/False) |
False |
|
Technology eliminates the need for multiculturalawareness (True/False) |
False |
|
Scientific management identifies the most efficientand effective manner for performing a task (True/False) |
True |
|
Gangplank theory was the first formal recognitionof horizontal communication (True/False) |
True |
|
Dale Carnegie was one of the first writers to linkcommunication skills with managerial effectiveness (True/False) |
True |
|
The Hawthorne studies were originally designed toshow the attitudes of employees toward working conditions. (True/False) (unsure) |
False |
|
The human relations approach during the Carnegieera was manipulative (True/False) |
false |
|
Empowerment is delegating power to subordinates inthe organization. (True/False) |
True |
|
A goal of empowerment is to allow employees more freedomwithin their jobs.google. (True/False) |
True |
|
Modern CEOs are returning to an autocratic model ofleadership. (True/False) |
False |
|
The contingency approach was a management philosophy inthe 20th century. (True/False) |
False |
|
Diversity issues are found in the areas of gender,culture, age, and education. (True/False) |
True |
|
Sexual harassment definitions are continuallyevolving.(True/False) |
True |
|
Education diversity has decreased managers’ abilityto seek help from employees. (True/False) |
False |
|
Ethics in business is constantly evolving to match emergingnorms and values and varies from country to country. (True/False) |
True |
|
Ethics has no application in businesscommunication. (True/False) |
False |
|
The workplace requires more sophisticated managerialcommunication skills because it is much more diverse and complex than it wasjust a few decades ago. (True/False) |
true |
|
Effective communication is not a leading indicatorof financial performance. (True/False) |
false |
|
Goodmanagers do not use new social media technologies to facilitate collaborationon work projects as often as weak managers do. (True/False) |
false |
|
Business transactions were recorded in the MiddleEast as early as 3200 BCE. (True/False) |
True |
|
Scientific Management brings to the fast foodindustry(4 things) |
quality,service, cleanliness, value |
|
Which of the following is not one of Fayol’sPrinciples? |
Cultural diversity |
|
According to Dale Carnegie gaining compliance fromother people requires |
interpersonaldynamics of attraction and influence |
|
Employee commitment to an organization is gained by (2 things) (unsure) |
Both economic motivators and authority & interpersonal communication skills |
|
The Hawthorne studies examined which of thefollowing? 3 things |
D. All choices are correct |
|
Modern managerial communication stresses theimportance of which of the following? |
listening |
|
Organizations are |
continuously evolving |
|
The contingency approach to managementcommunication requires managers to |
seethe interdependence of various aspects of jobs, organizations, andcommunication |
|
Major dynamics affecting communication contingencies are: (4 things) |
ethics,diversity, product quality, and competition |
|
Sexual harrasment involves (3) |
language, looking, and touching all of the above |
|
Cutural diveristy can |
can make for difficulties in communication |
|
Age diversity management applies |
Considerable challenges for communication |
|
A characteristicnecessary for competitive advantage is the ability to: |
add value to resources |
|
Competition means (3) |
all of the above |
|
Ethics is the result of |
culture,education, and philosophy of management |
|
Strategies for improving communication ethics doNOT include |
Ethics mentor problem |
|
The earliest known example of managerial communication maybe the record keeping procedure developed by Sumerian priests around (time period) |
5000 BCE |
|
The systematic evolution of managers as communicators beganwith |
The indistrila revolution |
|
Two-way communication between managers and subordinates wasfirst emphasized during the |
Human relations era |
|
Which era is characterized by the interdependenceof jobs, organizations, and people? |
contingency era |
|
All of the following business leaders andphilosophers are associated with Scientific management except |
Lee Iacocca |
|
Dale Carnegie’s philosophy stressed that managers should usewhich of the following strategies to attain employee commitment? |
Interpersonal communication |
|
The Hawthorne studies indicated that the best wayto increase worker productivity is to |
Show personal intererst in the workers |
|
Which era is characterized by Peter Drucker’s belief thatworkers should be considered assets rather than liabilities? |
Behavioral era |
|
Empowerment era was triggered by which of thefollowing?(3) things |
all of the above |
|
What are the four most common types of workplacediversity? |
1. Gender 2. culture 3. Age 4. Education |