Chapter 11 Mgmt

the basic goal of managing diversity is to

understanding and appreciating employee differences to build a more effective and profitable organization is known as

managing diversity is recognizing the characteristics

managing diversity is dealing with employees as

managing diversity is ________ and _______ employee differences to the organization's advantage

managing diversity is using employee differences to

as related to managing of HR, diversity refers to

demographics include

According to the text, Borders Books tries to match the demographics of its workforce with the demographics of the communities in which its stores operate. The company hopes that managing diversity will have what end result?

The term used to refer to all kinds of differences including religious affiliation, age, disability status, economic class and lifestyle in addition to gender, race, ethnicity and nationality is

women currently make up about ____% of the workforce

just ___ women are CEO's of Fortune 500 Companies

Riya has recently been denied a promotion. This is the third time she has been turned down for promotion despite excellent performance reviews. Her manager assures her that she was qualified for the promotion but that "that's just the way things go." After this last disappointment, Riya took a good hard look at her company. She found that only two women or minority candidates have been promoted to upper management positions. Riya appears to have

glass ceiling

An invisible barrier that makes it difficult for certain groups, such as minorities and women, to move beyond a certain level in the organizational hierarchy is referred to as the

submission to or rejection of sexual conduct that is used as a basis for employment decisions is referred to as

When unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance or creating an intimidating or offensive working environment, it is known as

Beth Ann was offered a promotion in exchange for a date with her supervisor. She was upset, since she had no interest in dating him, yet she really wanted the promotion. Which category of harassment is this?

Behaviors such as persistent or pervasive displays of pornography, lewd or suggestive remarks, and demeaning taunts or jokes can cause what category of sexual harassment?

conduct of a sexual nature that has negative consequences for employment is known as

An effective and comprehensive policy on harassment would have the following basic components

a shift in worker values toward personal time, quality of life, self-fulfillment, and family is occurring among

black, asian, and hispanic workers hold approx what % of jobs in the US

according to the Americans with Disabilities Act, a disability is defined as

largest unemployed minority population in the US is

A physical or mental impairment that substantially limits one or more major life activities is referred to as a

examples of physical or mental impairments that are considered a disability under ADA are

what company is in the top 10 companies for recruitment and retention of diverse employees

according to the US Census Bureau, ___ percent of the US population reports having some degree of disbility

future trends in the labor force include a

in the next decade, the growth of the labor force will

examples of attempts made by employers to retain older workers include

phased retirement plans allow

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as

top five approaches to more fully utilize older employees

special effort to recruit and hire qualified members of groups that have been discriminated against in the past is called

less restrictive policies and procedures and less standardized operating methods are approaches to

In Portland, Oregon, about one-fifth of the city's population consisted of various ethnic minorities, but only 12 percent of new construction employees were minorities. According to the text, the city government responded, increasing minority group members' participation in public contracts with what type of program?

concrete advantage to the organization

quid pro quo harassment

worker values are shifting toward

according to the text, the fastest growing segments of the workforce in the US is

lower birth rates equal

a study by the Department of Labor's Glass Ceiling Institute showed that the stock performance of firms that were high performers on diversity-related goals were ______ that of other firms

advantages of managing a diverse workforce

work team diversity promotes creativity and innovation because people with different backgrounds

most common negative effect of diversity

strength of communication between diverse parties

Christine has recently hired a new employee of Indian descent. Christine assigned her new employee, Sanjay, to the accounting department because the department needs to work more quickly and accurately and Christine assumed that the new employee could provide the needed energy. Unfortunately, the workers seem to resent Sanjay's presence and seem to have excluded him from the work group. This had made Sanjay's work more difficult since he is not really given the "inside" information needed to do his work efficiently. Which of the challenges of a diversified work force appears to be operating in this scenario

why is cohesiveness lower

the most common negative effect of diversity, contributing to inaccuracy and inefficiency, is

Omiana was recently passed up for promotion. She was told that management was looking for someone who was more aggressive to fill the position. Omiana's coworkers were surprised because she has a reputation for "getting things done." Omiana later overheard one of the managers saying that he did not believe she was committed to her career since "she, like most women, leave work every day at 5:00 sharp." It might appear that Omiana's employer has made a mistake regarding

when an individual's interests, values and cultures act as filters and distort, block and select what they see and interpret, they are ______ their "different" colleagues

challenges faced by organizations when managing a diverse workforce

a monolithic organization is ______ in terms of its employee population

an organization that has very little structural integration of diverse workers is

the assumption that there is "only one way" and that no other way of living should be recognized illustrates which diversity assumption

the assumption that "we are all the same," otherwise known as the melting pot myth, illustrates which diversity assumption

a more appropriate assumption than enthocentlrism, which instead states that "our way is one possible way" is

in monolithic organizations, minority members must

organizations that are considered "pluralistic" would be characterized by

an organization which values cultural diversity and is willing to utilize and encourage diversity is an organization that would be referred to as

an organization that fully integrates minority group members, both formally and informally, is called a

An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial or cultural backgrounds is a

an organization that is marked by an absence of prejudice and discrimination and by low levels of intergroup conflict is known as a

The NBA currently has the highest percentage of minority vice presidents and league office managers in the history of men's sports. NBA spokesperson Brian McIntyre reports that this is business as usual for the organization. He says NBA commissioner David Stern "has long felt that a diverse workplace is the only workplace." This best illustrates which of the following components of an organization's diversity plan?

what most likely demonstrates top management support and commitment to managing diversity

obtaining top management's leadership and commitment is critical for

The human resources director at Custom Eyes, Inc. (CEI) was instructed to provide data on the number of minorities working for CEI, their positions within the company and the date that each was hired. It would appear that CEI is attempting to

according to Malcolm Forbes, diversity is

identifying and reducing hidden biases toward minority groups are the basic goals behind

typically, two components of diversity training are

awareness building is designed to

aim of awareness building

Training designed to allow all employees and managers to develop the skills they need to deal effectively with one another and with customers in a diverse environment is called

Beau Shaffer, as part of his recent promotion, attended a seminar that focused on listening skills and how to give and receive feedback effectively. As part of the training, Beau actually practiced these skills with other managers and employees, many with diverse backgrounds. Beau found the seminar to be very helpful at pointing out the different approaches preferred by people from different backgrounds. This type of instruction is common in diversity training and is referred to

retaining good workers of all ethnicities will become increasingly important as

When Chantal was recently hired at Anderson International, she was encouraged to meet with other minority employees to discuss the challenges and opportunities at Anderson International. Chantal found the group to be helpful because the other group members were able to communicate to her the norms and culture of the organization. This in turn enabled her to adjust to the organization more quickly and effectively. This program might be considered

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called

Giving exposure and experience in line jobs to a wide range of employees in order to make senior management positions more available to them is known as

Recognizing religious holidays, differing modes of dress, dietary restrictions, as well as allowing flexible scheduling are all ways to improve employee retention that may appeal to employees of diversity. These types of efforts are referred to as