Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
66 Cards in this Set
- Front
- Back
True or False: An organization does not have to have consciously coordinated activities. |
False |
|
Which of the following are included among the seven types of organizational structures? |
- Divisional - Simple - Team-based - Modular |
|
In a(n) ______ organization authority is centralized, tasks and rules are clearly specified, and employees are closely supervised. |
mechanistic |
|
Rank four stages of life of an organization in correct order from beginning stage at the top to the last stage at the bottom. |
1. Birth 2. Youth 3. Midlife 4. Maturity |
|
True or False: The vertical hierarchy gives information about the chain of command. |
True |
|
The approach to organizational structure design that says a manager's actions should vary according to the individual and environmental situation is called the _________ design. |
contingency |
|
Which of the following are functions of organizational culture? |
- shapes behavior by helping employee make sense of their surrounding - promotes social-system stability - facilitates collective commitment-gives members an organizational identity |
|
The arrangement of having discrete parts of a task done by different people (i.e. the work is divided into particular tasks assigned to particular workers) is called __________ of __________. |
division of labor |
|
What is the definition of a ritual? |
The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the life of an organization. |
|
Which of the following are characteristics of decentralized authority? |
- Important decisions are made by supervisory level managers - Important decisions are made by middle level managers - Power is delegated throughout the organization |
|
John works at an organization where he supervises three people in the department. The important decisions are made by the company president. What type of authority is it? |
Centralized Authority |
|
Which of the following is NOT a type of organization? |
horizontal |
|
The three types of organizations are: |
- nonprofit - for-profit - mutual-benefit |
|
_________ is a concept that refers to the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy |
Delegation |
|
A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart. |
Organization |
|
In a _______ structure, a firm assembles product chunks provided by outside contractors. |
Modular |
|
The principle where an employee reports to only one manager in order to avoid conflicting priorities and demands is called: |
unity of command |
|
The formal system of task and reporting relationships that coordinates and motivates an organization's members is called the organizational _______ |
Organizational Structure |
|
Choose the two types of information that organization charts reveal about organizational structures. |
1. Vertical Hierarchy of Authority 2. Horizontal Specialization |
|
Employees that provide advice and recommendations to line managers, such as specialist providing legal counsel, are called _______ personnel. |
Staff |
|
A type of organizational structure, which combines functional and divisional chains of command in a grid so that there are two command structures, vertical and horizontal, is called a : |
Matrix Structure |
|
Which of the following are characteristics of hierarchy culture? |
1. A variety of control mechanisms that measure efficiency, timeliness, and reliability 2. Internal Focus 3. Formalized, structured work environment |
|
In an organization, _____ convey its most important values. Examples include a medal given to the store with the highest customer satisfaction ratio or a trophy to the team with the highest revenue increase. |
symbols |
|
A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational _______. |
culture |
|
A control mechanism for making sure the right people do the right things at the right time, commonly known as the chain of command, is formally known as _____ of authority |
hierarchy |
|
A clan culture has which of the following characteristics? |
1. Encourages collaboration among employees 2. Strives to encourage cohesion through consensus and job satisfaction 3. A family-type organization |
|
An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing. |
hero |
|
Organic organizations tend to have a wide span of control and ______. |
many teams |
|
Jose owns his own consulting business. There are only five employees so the organization has a flat hierarchy and Joe retains full authority. This is an example of a _____ structure. |
simple |
|
Which if the following is characteristic of a highly integrated organizations? |
1. Frequent Communication 2. Specialists working towards a common goal 3. Use of Cross-Functional Teams 4. Standardized rules and procedures 5. A formal chain of command |
|
When an organization has a central core of key functions and outsources other to vendors who can do them cheaper and faster, the organization is said to have a _________ structure. |
hollow structure |
|
A type of organizational structure where people with similar occupational specialities are put together in formal groups is called a: |
functional structure |
|
A divisional structure in which activities are grouped around defined regional locations is called a(n) _________ divisional structure. |
geographic |
|
In a ______ design, teams are used to improve collaboration and work within an organization. |
horizontal |
|
A narrative about why an organization was created to fulfill needs in the community, is an example of a _____ used to transmit culture. |
story |
|
Four types of organizational cultures: |
- Clan - Market - Hierarchy - Adhocracy |
|
Responsibility is the obligation to do: |
Perform the tasks assigned to you |
|
In the common elements of organizations, ______ unifies employees or members and gives everyone an understanding of the organization's reason for being. |
Common purpose |
|
In the common elements of organizations, _______ is the coordination of individual efforts into a group- or organization-wide effort. |
coordinated effort |
|
_______ refers to the idea that managers must report and justify work results to the managers above them. |
Accountability |
|
Four common elements of organizations: |
1. Coordinated Effort 2. Common Purpose 3. Division of Labor 4. Hierarchy of Authortiy |
|
An organization in which activities are grouped around similar products or services is called a ______ divisional structure. |
product divisional structure |
|
In a(n) _____ structure, people with diverse occupational specialists are put together in formal groups by similar products or services, costumers or clients, or geographic regions. |
divisional structure |
|
True or False: The horizontal specialization in an organizational chart shows who reports to whom. |
FALSE, it shows different jobs or work specialization. |
|
Managers who have some authority to make decisions and usually have employees reporting to them are called _______. |
Line Managers |
|
In an organic organization, which of the following occur? |
1. Decentralized hierarchy of authority 2. Many teams 3. Shared tasks |
|
The number of people reporting directly to a given manager is called: |
Span of Control |
|
Select the mechanisms that aid in the process of culture change in an organization. |
1. Leadership Reaction to Crisis 2. Role Modeling 3. Slogans and Saying 4. Formal Statements |
|
Which one of the common elements proposed the organizations should unify employees or members and give everyone an understanding of the organization's reason for being? |
Common Purpose |
|
The type of organizational culture that has a strong external focus and values stability and control is: |
Market Culture |
|
Core beliefs that employees have about their organization, that are part of a company's culture and are difficult to change are called _______ _______ |
Basic Assumptions |
|
Organizational culture appears as three layers. Which of the following are included among those three layers? |
1. Espoused Values- Explicitly stated values and norms 2. Observable Artifacts- Physical manifestations of culture 3. Basic Assumptions- Core values of the organization |
|
A ______ divisional structure has activities that are grouped around common customers or clients. |
customer |
|
The _____ perspective assumes that the power of a corporate culture is related to a firm's long-term financial performance. |
strength |
|
The perspective that assumes that an organization's culture must align with its business or strategic context is called the ____ perspective. |
fit |
|
The _____ perspective assumes that the most effective cultures help organizations anticipate and adjust to environmental changes. |
adaptive |
|
________ is the tendency of the parts of the organization to disperse and fragment. |
Differentiation |
|
Select all that represent observable artifacts. |
1) Behaviors 2) Decorations 3) Rituals 4) Awards |
|
An organization whose members are geographically apart, usually working with e-mail, collaborative computing, and other computer connections, while often appearing to customers and others to be a single, unified organizations with real physical location is called a: |
Virtual Organization |
|
In a _______ span of control, a manager has a large number of people reporting to them. |
Wide Span of Control |
|
The process of fitting the organization to its environment is known as _______ design. |
Contingency Design |
|
Which type of organizational culture has external focus and values flexibility? |
Adhocracy |
|
Which of the following is the best example of a customer division? |
An automobile company having separate divisions for passenger car dealers, tractors, ect., for farmers, and large trucking companies. |
|
Which perspective assumes that success results when the culture helps the firm adapt? |
Adaptive |
|
The _______ values represent the values and norms actually exhibited in the organization, whereas the _______ values are the explicitly stated values and norms preferred by an organization. |
Enacted; Espoused |
|
True or False: Most current strategy structures reflect cost minimization, innovations, and imitations. |
True |