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128 Cards in this Set

  • Front
  • Back

Compatible Goals

when your goals match another's

Incompatible goals

clashing goals wether they be something everday or fundamental that creates conflict

Conflict

The process that occurs when people perceive they have incompatible goals or behaviors or that someone is interfering in their ability to achieve their objectives

Escalation

the dramatic rise in emotional intensity and increasingly negative communication during conflict, such as teasing that inflates to a heated exchange of insults

Demand-withdrawal

a way of handling conflict in which one partner in a relationship demands that his or her goals be met, and the other partner responds by withdrawing from the conversation

Domination

when one person gets his or her way in a conflict by influencing the other to engage in accommodation and abandon his or her goals

Pseudo-conflict

a mistaken perception that a conflict exists when it doesn't

Power Currencies

control over a resource that other people value

Resource Currency
includes material things such as money, property, and food
Expertise Currency
comprise special skills or knowledge
Social Network Currency
a person who is linked with a network of friends, family, and acquaintances with substantial influence
Personal Currency
personal characteristics-beaut, intelligence, charisma, communication skill, sense of humor- that people consider desirable
Intimacy Currency
when you share a close bond with someone that no one else shares
Kitchen–sinking
a response to a conflict in which combatants hurl insults and accusations at each other that have very little to do with the original disagreement.
Sniping
a way of avoiding conflict by communicating in a negative fashion and then abandoning the encounter by physically leaving the scene or refusing to interact further.
Skirting
a way of avoiding conflict by changing the topic or joking about it
Conflict Management Styles
–Accommodation
–Compromise
–Competition
–Collaboration
–Avoidance
–Withdrawal
Accommodation
a way of handling conflict in which one person abandons his or her goals for the goals of another
Avoidance
a way of handling conflict by ignoring, pretending it really isn't happening, or communicating indirectly about the situation
Collaboration
a way of handling a conflict by treating it as a mutual problem–solving challenge.
Compromise
When, during a conflict, both parties change their goals to make them compatible
Competition
A way of handling a conflict by an open and clear discussion of the goal clash that exists and the pursuit of one's own goals without the regard for other's goals.
Cumulative Annoyance
a buildup of repressed irritations that grows as the mental list of grievances we have against our partner grows.
Separation
a sudden withdrawal of one person from a situation during a conflict
Integrative Agreements
when, during a conflict, the two sides preserve and attain their goals by developing a creative solution to their problems.
Dominance
the interpersonal behaviors we use to exert power or influence over others. may occur through nonverbal behavior, such as staring someone down.
Complementary Relationships
relationships characterized by an unique balance of power
Symmetrical relationships
Relationships characterized by an equal balance of power

Deja vu

feeling of having already experienced the present situation

dirty secrets

statements that are honest in content but have been kept hidden to protect a partner's feelings


designed to hurt

mocking

making fun of someone or something in a cruel way



Silent treatment

an act of completely ignoring a person or thing by resort to silence especially as a means of expressing contempt or disapproval.

Withdrawal

the action of ceasing to participate in an activity.

Structural Improvement

when people agree to change the basic rules or understandings that govern their relationships to prevent further conflict

Dyadic Power Theory

the idea that people with only moderate power are most likely to use controlling communication

Sudden-death statements

messages communicated at the height of a conflict that suddenly declare the end of a relationship, even if it wasn't an option before

Reactivity

a way of handling conflict by not pursuing conflict-related goals at all and communicating in an emotionally explosive and negative fashion instead

Serial Arguments

a series of unresolved disputes all having to do with the same issue

Loving

an intense emotional commitment based on intimacy, caring and attachment

liking

a feeling of affection and respect typical of friendship

Types of Love

1. Storage


2. Pragma


3. Agape


4. Ludus


5. Mania


6. Eros



Passionate Love

a state of intense emotional and physical longing for union with one another

Companionate Love

An intense form of liking defined by emotional investment and interdependent lives

Storage (type of love)

-friendly lovers


-stable, predictable, and rooted in friendship

Pragma (type of love)

-Practical lovers


-logical, rational, and founded in common sense

Agape (type of love)

-forgiving lovers


- patient, selfless, giving, and unconditional

Ludus (type of love)

-game-playing lovers


- uncommitted, fun, and played like a game

Mania (type of love)

-obsessive lovers


-intense, tumultuous, extreme, and all-consuming

Eros (type of love)

-romantic lovers


- sentimental, romantic, idealistic, and committed

Stages of coming together

1. initiating


2. experimenting


3. intensifying


4. integrating


5. bonding

Circumscribing

a relationship stage in which partners avoid talking about topics that produce conflict

Initiating

a relationship stage in which two people meet and form their first impression of each other

experimenting

a relationship in which two people become acquainted by sharing factual information about themselves and making light conversation and small talk

intensifying

a relationship stage characterized by deeper self-disclosures, stronger attraction, and intimate communication

integrating

a relationship stage in which two people become a couple and begin to share an identity

Bonding

a relationship stage in which an official, public ritual unites two people by the laws or customs of their culture

Social Exchange theory

the idea that you will be drawn to those you see as offering substantial benefits with few associated costs.

Dialectical Tension

tension between competing impulses


-autonomy vs. connection


-openness vs. protection

Autonomy vs. Connection

tension between identity and connection to family members; major during adolescent years


ex: family sees you as only the family clown


-solved through sharing tasks and cultivating social networks

Openness vs Protection

tension fo wanting to share personal information and to protect ourselves from the possible negative consequences of such sharing


-family privacy rules

family privacy rules

the conditions governing what family members can talk about, how they can discuss such topics, and who should have access to family-relevant information

Communication Privacy Management Theory

The idea that individuals create informational boundaries by choosing carefully the kind of private information they reveal and the people with whom they share it

Elements of Romantic Relationships

- proximity


-physical attractiveness


-similarity


-reciprocal liking


-resources

Novelty versus Predictability

clash between our need for stability and our need for excitement

Sages of Coming apart

1. Differentiating


2. Circumbscribing


3. Stagnating


4. Avoiding


5. Terminating

Differentiating

a relational stage in which the beliefs, attitudes, and values that distinguish you from your partner come to a dominate your thoughts and communication

Stagnating

a relational stage in which communication comes to a stand still

Avoiding

a relational stage in which one or both indiduals ina couple try to distance themselves from each other physically

Terminatiing

a relational stage in which one or both partners end a relationship

Beautiful-is-good effect

a tendency for physical attractiveness to create the perception of competency and intelligence

Birds-of-a-feather effect

a tendency to be attracted to others if we perceive them to have similar levels of physical attractiveness, values, and interests

Mere exposure effect

a phenomenon in which you feel more attracted to those with whom you have frequent contact and vice Versa

matching

a tendency to be attracted to others whom we perceive to be at our own level of attractiveness

equity

the balance of benefits and costs exchanged by you and a romantic interest that determines whether a romantic relationship will take root (after attractiveness is established).

betrayal

act that goes against expectations of a romantic relationship and as a result cause pain to a partner

guilt

the fact of having committed a specified or implied offense or crime

Types of Family

1. Nuclear


2. Extended


3. Stepfamilies


4. Single-parent


5. Cohabiting

Nuclear families

a family type consisting of a father, a mother, and their biological or adopted kids

Extended Families

a family type consisting od a group fo people who are related to one another such as aunts, unlces, cousins, or grandparents, who all live in the same house

Stepfamilies

a family type where at least one of the adults has a child or children from a previous relationship

Single-parent families

a household in which one adult has sole responsibility to be the children's caregiver

Cohabitating couples

two unmarried adults who are involved romantically and lie together with or without children

Family Stories

1. courtship


2. birth


3. entrance


4. survival

Courtship Stories

stories of how the parents fell in love that emphasize the solidity of the parents' relationship

Birth Stories

describes the latter stages of pregnancy, childbirth, and early infancy of a child

Entrance stories

stories provide the adopted child with sense of personal belonging and self esteem, explains why and how they were adopted/chosen

Survival Stories

realate the coping strategies family memebers hav eused to deal with major challenges

Family communication Patterns Theory

idea that two dimensions-conformity orientation and conversation orintation- underlie the communication between family memebrs


Conformity Orientation

the degree to which family members believe communication should emphasize similarity or diversity in attitudes, beliefs, and values

Conversation Orientaion

the degree to which family mebers are encouraged to participate in unrestrained interaction about a wide array of topics

Consensual Families

families characterized by high levels of conformity and conversation orientation

Pluralistic Families

families characterized by low levels of conformity and high levels of conversation orientation

Protective Families

Families characterized by high levels of conformity and low levels of conversation

Laissez-faire Families

families characterized by low levels of conformity and conversation orientation

Positivity

maintenance strategy for families in which you communicate with your family in an upbeat and hopeful fashion


-do favors unexpectedly

Openness

maintenance strategy for families in which you are open about what is going on and create an environment that allows for this type of communication

Assurances

maintenance strategy for families in which you assure your family about how much they mean to you

Self-disclosure

maintenance strategy for families in which you share your private thoughts and feeling while allowing them to do the same without fear of betrayal

Triangulation

loyalty conflicts that arise when a coalition is formed uniting one family member with another against a third family member

Parental Favoritism

when one or both parents allocate an unfair amount of valuable resources to one child over others

Interparental conflict

overt, hostile interactions between parents in a household

Spillover hypothesis

the idea that emotions, affect, and mood from parental relationships spillover inot the broader family , disrupting childrens sense of emotional security

Family rituals

traditions

sexual harassment

unwelcome sexual advances, physical contact, or requests that render a workplace offensive

friendship rules

general principles for appropriate communication and behavior within friendships


1. show support


2. seek support


3. respect privacy


4. keep confidences


5. defend your friends


6. avoid public criticism


7. make your friends happy


8. manage jealousy


9. share humor


10. maintain equity

organizational culture

a distinct set of workplace traditions, values, and practices

organizational networks

communication links among an organization's members, such as the nature, frequency, and ways information is exchanged

virtual networks

groups of coworkers linked solely through email, Skype, and other communication technologies

Workplace cliques

Dense networks of coworkers who share the same workplace values and broader life attitudes

Workplace Relationships

Any affiliation you ahve with a proffessional peer, supervisor, subordinate, or mentor in a proffessional setting

Communal Friendships

Voluntary Friendhsips focused on shring time and activities together

Agentic Friendships

Voluntary friendships primarily focused on achieving specific and practical goals

FWB

Friendships negotiated to include sexual activity but not with a romantic attachment

Best Friends

people with whom you exchange a deep personal connection and information

Friendship Functions

friendship serves two major functions, companionship and achievement of practical goals.


-communal and agentic

Characteristics of Friendship

Voluntary


Driven by shared interests


characterized by self-disclosure


rooted in liking


volatile

Types of friendships

-Best Friends


-Cross category Friendships


1. cross sex


2. cross orientation


3. intercultural


4. interethnic

Characteristics of Family

1. strong sense of family identity


2. define boundaries


3.intense and complex emotional bonds


4. share a history


5. share genetic material


6. juggle multiple roles

workplace values

beliefs people share about work performance, dedication to the organization, and coworker relationships

Workplace Norms

guidelines governing appropriate interpersonal communication and relationships

Workplace artifacts

the objects and structures that define the organization

Workplace climates

-organizational climate


-supportive climate


-defensive climate



Organizational Climate

the overarching emotional quality of a workplace environment

Supportive CLimate

a workplace atmoshphere that is supportive, warm, and open

Defensive Climate

a workplace atmosphere that is unfriendly, rigid, or unsupportive of worker's professional and personal needs

Peer Relationships

relationships with people holding positions of organizational status and power similar to our own

Relational Maintenance

1. positivity


2. assurances


3. sharing tasks


4. acceptance


5. self-disclosure


6. relationship talks


7. social networks

relational intrusion

the violation of one's independence and privacy by a person who desires an intimate relationship