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33 Cards in this Set
- Front
- Back
Which of the following descriptions is true of speaking with clarity? |
Less is more.
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Acting with decorum means: |
Using appropriate speech and conduct.
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Pronouncing words clearly, precisely and accurately is referred to as: |
Enunciation. |
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Using a prompting comment such as "go on" is an example of a listening strategy called: |
Respond.
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The strength of volume during a verbal exchange is called: |
Force.
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Leaning forward during a conversation might communicate: |
"I'm interested in what you are saying."
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Proper grammar is reflected in which of the following statements? |
How may I help you?
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Which of the following statements does NOT reflect proper grammar? |
This oils works good on a normal skin type.
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Which of the following statements is NOT true about close-ended questions? |
Begin with "why".
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The tempo used during a verbal exchange is called the: |
Rate.
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Which of the following statements describes an appropriate technique to use when making eye contact? |
Use eye contact throughout the conversation to demonstrate interest.
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Translating what you heard into your own words is referred to as: |
Paraphrasing.
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Changing the pitch of your voice while speaking is called: |
Inflection.
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All of the following statements about communication are true EXCEPT: |
Avoid asking questions.
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Clarity is characterized by precision of language and clearness in the voice. |
True. |
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To be a good listener, focus your attention on the speaker and what is being said.
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True.
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Paraphrasing is repeating word-for-word what the client just said.
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False.
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Body language has very little effect on the message being communicated.
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False.
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Inflection is pronouncing words clearly, precisely and accurately.
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False.
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To encourage a response beyond a simple "yes" or "no", and establish rapport, use ____________-ended questions.
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open
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Working in close physical proximity to clients requires salon professionals to be vigilant about their personal ________________.
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hygiene
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Acting with appropriate speech and conduct is called _________________.
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decorum
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Discuss the problem with a client who is habitually late in an environment that is __________________.
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private
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Facial expression, eye contact, gesture, posture, and proximity are all elements of _______________ language.
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body
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Another name for body language is _______________ _______________.
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nonverbal communication
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One way to remove blame and/or accusation from communication is to use the ________________ versus ________________ technique.
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i vs. you
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The forms, manners, ceremonies and conventions that have been agreed upon as acceptable or required in a profession or in a social setting are known as _______________.
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etiquette
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A suggestion for handling "no-show" clients is to make a reminder ________________.
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call
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Pronouncing words clearly, precisely and accurately is known as _______________ .
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enunciation
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If you are unable to correct a scheduling mix-up with a client, alert __________________.
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management
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The key to all problem-solving and conflict resolution is to stay in control of your __________________.
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emotions
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In addition to welcoming a client warmly and providing reading material and a beverage when he or she has arrived early, it is suggested to tell the client how long it will be before the start of the __________________.
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service
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The tone and frequency used in communication is known as _______________ . |
pitch |