Chapters 7, 8, 9 Invitation To Human Communication

________ occurs when two interdependent parties express different opinions, goals, or interests.

a. Flaming

b. Framing

c. Interpersonal conflict

d. Interpersonal violence

People who use a(n) ________ style of conflict seek to control the interaction. They are more concerned with their own goals than the goals of the other person.

a. competing

b. avoiding

c. compromising

d. accommodating

How we choose to respond to conflict may depend on our family of origin—or what we learned from those who took care of us when we were growing up. TRUE or FALSE

________ is the uninhibited expression of hostility such as swearing, name-calling, ridicule, and insults toward another person, his or her character, religion, race, intelligence, and physical or mental ability.

a. Framing

b. Interpersonal conflict

c. Androgyny

d. Flaming

When each party in a conflict situation is willing to give up part of its desired goal, a ________ style of conflict resolution was used.

a. win-win

b. win-lose

c. compromise

d. lose-lose

One way to initiate confirming statements is by using "you" language to place blame or responsibility onto another person. TRUE or FALSE

Recent research suggests that long-distance relationships eventually result in a deterioration of that relationship. TRUE or FALSE

Research reports that approximately ________ percent of individuals have at least one close long-distance friendship.

a. 10

b. 25

c. 50

d. 90

Domestic violence occurs in all cultures regardless of age, economic status, race, religion, nationality, or educational background. TRUE or FALSE

________ are collections of individuals who come together to attempt to win something, to set a record, or to be the best at some task or event.

a. Forums

b. Teams

c. Groups

d. Symposiums

Small groups usually consist of a minimum of ________ and a maximum of ________ people.

Small groups usually consist of a minimum of ________ and a maximum of ________ people.

a. five; twenty

b. three; fifteen

c. two; twenty

d. There is no maximum number for a small group.

________ occurs when members begin to think too much alike and avoid or silence disagreements.

a. Groupthink

b. Hidden agendas

c. Power over

d. Reflective thinking

People draw from five foundations or sources of power when they interact with others. What type of power exists when someone has the ability to influence others because of an association with or respect for the people who hold power in the group?

a. Expert power

b. Reward power

c. Legitimate power

d. Referent power

What type of group teaches members a new skill or to provide them with new information?

a. Task groups

b. Social groups

c. Learning groups

d. Growth/therapy groups

Formal roles are clearly defined and assigned such as team captain, meeting facilitator, and note taker. TRUE or FALSE

A(n) ________ is a structured discussion among group members and facilitated by a moderator that takes place in front of an audience.

a. symposium

b. panel discussion

c. oral report

d. online forum

A(n) ________ usually features three to five speakers, with each person speaking for ten to fifteen minutes.

a. online forum

b. symposium

c. panel discussion

d. oral reports

The roles of blocker, attacker, and joker represent which type of role?

a. Task roles

b. Relational roles

c. Dysfunctional roles

d. Civil roles

More females than males use the social media site Facebook.

a. True

b. False

A ________ is someone who guides or directs a group or activity with vision, charisma, and care.

a. dictator

b. leader

c. ruler

d. manager

________ leaders spread responsibilities, tasks, and opportunities across the membership, giving those involved a sense of involvement.

a. Authoritarian

b. Laissez-faire

c. Transformative

d. Democratic

Nelson Mandela is often described as an example of a(n) ________ leader because he inspired generations of people to work for a cause larger than themselves-the righting of a terrible imbalance of power.

a. democratic

b. laissez-faire

c. transformative

d. authoritarian

When women display authoritarian, democratic, or laissez-faire leadership styles, groups are more likely to evaluate them as focused and competent.

a. True

b. False

Groups and teams evolve through several stages as they meet to discuss and work through tasks and dilemmas. Which of the following is the correction progression of stages?

a. Emergence, orientation, conflict, reinforcement, dissolution.

b. Orientation, conflict, emergence, reinforcement, dissolution.

c. Emergence, orientation, reinforcement, conflict, dissolution.

d. Orientation, emergence, conflict, reinforcement, dissolution.

Relational stress occurs when there are interpersonal incompatibilities among group members based on differences in their personalities, communication styles, attitudes, and preferences. TRUE or FALSE

Workplace democracy and deliberation rely on:

a. shared values among the members of a group.

b. organizational structures that support cooperation and encourage individual participation.

c. fostering the development of individual talents and resources, as well as making appropriate use of those talents and resources.

d. A, B, and C are correct.

________ is a general or widespread agreement among all the members of a group.

a. Consensus

b. Reciprocity

c. Accommodation

d. Egalitarianism

When a group makes a decision by ________ it is allowing the leader or head of the group to make the final choice.

a. accommodation

b. authority rule

c. bullying

d. uncertainty avoidance

Bullying is a problem that is typical of middle and high school settings, but not the workplace. TRUE or FALSE