Com 100 Midterm 2

determining what the business needs to do and the best way to achieve it

Strategic, tactical, and operational plans

determining how to use existing resources to implement the plan and arranging jobs in a structure to create an efficient task system

Guiding and motivating subordinates to meet objectives.

Managers - authority to give orders, ability to guide employees, and power to motivate subordinates

managers monitor the firms performance

responsible for overall performance of the firm

responsible for implementing decisions of top managers

responsible for supervising employees

marketing managers, financial, operations, hr, and information

Recognize and define the decision situation, identify the alternatives, evaluate the alternatives, select the best alternatives, implement the chosen alternative, follow up and evaluate the results

process of aligning the organization with its external environment

performance based objectives that a firm plans to achieve.

5+. 1-5. <1

Specific, measurable, achievable, relevant, time-framed

How organization will achieve its purpose, who they serve, what they offer, core values and ethical values

Setting strategic goals, analyzing organization and its environment (SWOT), matching the org and to its env

Strengths Weaknesses Opportunities Threats

Concentration, growth, integration, diversification, and investment reduction

Cost leadership, differentiation, and focus

Specification of the jobs to be done and how they are related, each organization must develop a structure that meets its specific needs

Purpose, mission, and strategy

Size, tech, and environmental uncertainty

Decision making power

process of identifying the specific jobs that need to be done and designating the people who will perform them

smaller companies do not have enough employees to specialize, larger ones tend to do it more but it can cause problems

grouping jobs into logical units

-increases efficiency

-better control and cord

-easy to monitor performance

-profit centers are accountable

Functional, customer, product, geographic, process

units are formed based on the job functions

efficient (no duups) and expertise in each department

Narrow view of organization, hard to see overall vision and communication could be poor

organize by products being sold like Canadian tire

organize by needs of main customers like consumer sales, gov sales, large biz, small biz

Based on region

Allows for expansion and expertise in each division but duup can exist and comm can be poor

organize by product or customer flow

allows for overspecilization. sawing refining shipping etc

top managers reserve the rights for decisions

lower level and middle level managers have some discretion in making decisions on their own

the number of subordinates a manager is responsible for supervising

direct chain of command

Staff that advise and support the line managers

authority granted to committees/work teams

plan their work and complete task independently

used by organizations with new product oppurtunities or for special projects. ad agencies, consultant groups

Walmarts supply chain

project based little to now hierachy

continuous improvement and innovation like 3M

1. Determine strat

2. Design org structure to support strat

3. Fill positions with people to meet org goals

detailed study of the duties of a specific job and the required qualifications

duties of the job, working conditions, and tools and materials needed

skills, abilities, and credentials needed to do the job

Want to recruit the right people who are qualified

screening qualified applicants

predicting job success

follow BC Human Rights and Employment Standards act

avoid illegal interview questions

Tests, validation, application forms, interviews, physical exams etc

Formal evaluation of employees. management defines performance standards

Written reviews

Graphic rating scales

Critical incident

Behaviouraly anchored rating scales

Wages/ salaries

Bonuses, profit-sharing, management

paid time off, retirement, health care, welness

group of individuals working together to achieve job-related goals

the process by which union leaders and management negotiate terms and conditions of employment

changed since days of manufacturing, greater need to cooperate

fair employment practices, safety of employees, standard hours, wages, vacations and holidays, lastly industrial-relations regulations

Determining and seeking government approval

Establish a bargaining unit

Certification vote takes place

CB begins

Bargaining zone is established

A ratification vote is taken to accept or reject tentative agreement

lockout of workers, hire strike-breakers, close down business, contract job to non-union workers

-neutral third-party hears arguements and makes suggestion

appoint third party to devise and impose solution. has legal authority

a set of methods and technologies used in the production of a good or service

production activities that yield tangible products

production activities that yield tangible and intangible service products

Bring raw materials, equipment, and labour together

-control costs, quality levels, and inventory

-based on demand

Quality, low cost, flexibility, and dependability

capacity, location, layout, quality, and methods of planning

Diagram of steps in the progress and time required for each. Good for checking progress

specifies the sequence and critical path of steps in a project. good cause it can identify activities that will cause a delay

worker trainign, just in time production systems, material requirement planning, and quality control

lower costs allow for lower prices, more profit or higher wages

Includes all activities and parts of the business

Customer focus is key

Requires highest level of commitment

Highlights continious improvement

All employees are responsible for maintaining quality standards

program certifying that a company meets the rigorous standards of the international organization for standardization.

based on: product testing, employee training, record keeping, and correcting defects

companies work together allowing better value for customers, smooth flow of accurate information, materials move faster

cannot be held, touched or seen before the purchase decision

people delivering service can be inconsistant (Dominos)

employees have to be onsite to delver service

automation where possible

happy hour, groupon etc