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50 Cards in this Set
- Front
- Back
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Conflict can be described as a process that occurs when individuals, small groups, or organizations perceive or experience frustration in attaining goals and concerns.
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True
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The context of the conflict is important but does not influence the conflict symptoms, behaviors, and outcomes.
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False
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Which of the following best describes contexts for conflict?
Choose one answer. a. Any organizational setting where there are two or more competing responses to a single event. b. Influences on the conflict symptoms, behaviors and outcomes. c. Organizational responses to external environments. d. A and B. |
d. A and B.
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Daily organizational life is filled with conflicts in a variety of contexts.
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True
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Organizations that encourage dissent during decision making generally experience more productive conflict than organizations that do not.
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True
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Workplace stress creates strain for employees and may result in which of the following outcomes?
Choose one answer. a. Psychological b. Physiological c. Organizational d. All of the above |
d. All of the above
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Deception contributes to the potential for organizational conflict.
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True
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Emotion suppression in organizations can lead to which of the following costs?
Choose one answer. a. Suppressed conflict b. Reduced information flow c. Loss of voice in the organization d. All of the above e. None of the above |
d. All of the above
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Workplace burnout may be an outcome of organizational conflict.
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True
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Latent conflict refers to underlying conditions in organizations and individual relationships that have the potential for conflict.
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True
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Conflict is inevitable, unfortunately, and is very seldom desirable except for manipulative reasons.
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False
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When individuals or groups become aware differences exist, we describe that stage of the conflict episode as felt conflict.
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False
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Which of the following conflict episode stages refers to the emotional impact the perception of conflict has on potential conflict participants?
Choose one answer. a. Perceived Conflict b. Latent Conflict c. Conflict Aftermath d. Felt Conflict e. Manifest Conflict |
d. Felt Conflict
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In terms of Pondy’s five conflict stages, which statement below is NOT true?
Choose one answer. a. Latent conflict conditions always exist in one form or another, although they might not produce conflict. b. Manifest conflict is the first stage of a conflict episode and, if handled well, helps one avoid having to go through the other stages. c. The felt conflict stage precedes actual conflicting behaviors. d. In the perceived conflict stage, it is possible that only one person in a relationship or situation will perceive a potential conflict. |
b. Manifest conflict is the first stage of a conflict episode and, if handled well, helps one avoid having to go through the other stages.
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The manifest conflict stage is our emotional reaction to perceived differences.
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False
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The conflict aftermath is a result of the complex interactions of latent conditions, perceived conflict, felt conflict, and manifest conflict.
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True
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The organizational member who communicates effectively under harmonious conditions can be expected to handle conflict well.
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False
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Conflict styles frequently are described as five basic orientations based on the balance between satisfying individual needs/ goals and the satisfying of the needs/goals of others in the conflict.
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True
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Avoidance styles of conflict describe behaviors that minimize addressing conflict.
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True
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Which of the following conflict styles refers to the preferences or behaviors of individuals who are unlikely to pursue their own goals/needs to support relationships during conflict?
Choose one answer. a. Avoidance b. Accommodation c. Compromise d. Competition e. Collaboration |
a. Avoidance
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Which of the following conflict styles refers to the preferences or behaviors of individuals who prefer emphasizing personal goals/needs without considering the opinions or needs of others in the conflict?
Choose one answer. a. Compromise b. Collaboration c. Accommodation d. Competition e. Avoidance |
d. Competition
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Compromisers prefer to balance people concerns with task issues.
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True
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Collaboration is the most frequently used conflict style and is the theoretical ideal.
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False
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A strategic choice is a planned method of conducting conflict operations and is usually one of four directions: escalation, reduction, maintenance, or avoidance.
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True
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Of the five styles listed below, which is considered to be the ideal conflict style?
Choose one answer. a. Avoidance b. Compromise c. Accommodation d. Competition e. Collaboration |
e. Collaboration
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Conflict tactics are communication behaviors that attempt to move the conflict toward escalation, reduction, maintenance, or avoidance.
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True
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Tricia Jones suggests that conflict is best handled by focusing on a rational discussion of major points of disagreement.
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False
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Distributive styles of conflict utilize a confrontive approach by one side with the other side conceding.
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True
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Group conflict in organizations is common, resulting from factors such as individual characteristics, procedures, interpersonal and substantive issues, and groupthink.
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True
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As long as formal power structures are in place, informal power relationships rarely play a role in organizational conflict.
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False
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Sexual harassment and discrimination are forms of organizational conflict.
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True
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In general, we can say that a major value of conflict is its stimulus for creativity.
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True
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There are characteristic behaviors of defensives groups that are distinctly different from the characteristic behaviors of supportive groups.
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True
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Defensive climates are described by Gibb as being evaluative, while supportive environments are characterized by problem description.
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True
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Which of the following represent Gibb’s defensive characteristics?
Choose one answer. a. Problem, description, problem orientation, equality b. Spontaneity, neutrality, superiority c. Evaluation, control, strategy d. All of the above |
c. Evaluation, control, strategy
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Ethical communication is based on which of the following?
Choose one answer. a. Supportive climates b. Individual freedom of expression c. Adequate information to make free, informed choices d. Individual freedom of expression and adequate information to make free, informed choices e. All of the above |
e. All of the above
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Principled negotiation is a strategy for group conflict based on supportive climates and ethical behaviors.
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True
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Strategic organizational communication tends to be one-way, from management to employees or other stakeholders.
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False
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In strategic organizational communication, messages are:
Choose one answer. a. Deliberately generated b. Based on environmental data, analysis, and strategy selection c. Guided by organizational objectives d. All of the above |
d. All of the above
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In well-planned strategic organizational communication, messages:
Choose one answer. a. Travel in one direction b. Are the same for all stakeholder groups c. Are based on analysis of the environment d. Initiate with management |
c. Are based on analysis of the environment
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Effective organizations identify the most important public and concentrate on communications with this group.
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False
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Which of the following environmental trends SHOULD NOT be considered as part of an environmental scan?
Choose one answer. a. Economic environment b. Competitive Environment c. Demographics d. Political environment e. Internal organizational skills and values |
e. Internal organizational skills and values
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Environmental scanning often involves monitoring an organization’s internal environment, as well as its external one.
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True
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Henry Mintzberg suggests that strategy is best developed through careful, systematic planning.
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False
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An organization’s reputation is determined by many complex factors, many of which are not under the control of the organization.
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True
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Since crises are rare and hard to predict, it is not cost-effective to plan in advance for crisis management.
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False
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Marketing and public relations are interchangeable terms.
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False
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A current marketing trend is toward increased advertising and other forms of mass marketing.
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False
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Telemarketing is a form of direct marketing.
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True
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A branding strategy is a statement of distinguishing a company’s products or services from those of competitors.
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True
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