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141 Cards in this Set
- Front
- Back
- 3rd side (hint)
Intrapersonal
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Communication within a person:
-Linguistic cognitive process is a way of talking to yourself. -Talking to self, journaling, notes-to-self -Thinking about other people & processing information Researchers often study: -Making attributions -Forming impressions |
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Interpersonal
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Communication with another (dyad):
-Face-to-face or point-to-point -Involves self-disclosure -Relational Development/Intimacy Researchers study: -making friends |
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Small Group
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Interaction among three or more
-Pursuing common goal (social or task) |
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Public
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1 or a few individuals to an audience
-Face-to-face but with a “distance” -Relatively one-way |
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Organizational
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Communication among members of organization
-Formal organizational structure (often large numbers of people, but does not have to be) -Formal and informal networks, rules, norms |
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Intergroup / Intercultural
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Communication between members of different groups
-People from different group membership communicating with one another. -Interaction & identity influenced by group membership -Distinction from interpersonal -If the context of groups and group affiliations are applied then the conversation is intergroup |
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Mass
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-Messages disseminated on large scale
-Mediated, through print or electronics -Television gets the most research attention -Typically professional communicators, these people are trained to communicate, it’s their job. -Less immediate feedback |
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Basic Comm. Ethics (ch 1)
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-Endorse freedom of expression
-understand communicators before evaluating/responding to their messages -promote full access to comm. resources & opportunities -promote comm. climates of mutual understanding -condemn malicious communication -advocate sharing of opinions -accept consequences of communication |
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Content Analysis
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Systematic, quantitative analysis of message content (Enumerate variables and track their instances)
Purposes -Describes media (or other comm.) content -Content analysis of various media containing comm. Events. --E.g., What issues get most news coverage? -Assess image of particular group in media --E.g., What are the portrayals of Democrats and Republicans? --Gender & race --Portrayals of the elderly Representative Sample (of media messages) is essential -Include national or local? National vs. local? Cable/Sat? Need clear, specific definitions of content variables -E.g., What counts as “biased” or “stereotypical”? -Need for precise definitions Limitations -Can only describe content -No information about why content is that way or the effects of it on audiences, etc. |
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Survey
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Purpose: Ask people what they think or do
-Identify attitudes/behaviors in population -e.g., Among group X such attitude or behavior Y exists -Examine relationships between attitudes/behaviors, etc. -Representative Sample = essential -Good Questions = essential Limitations: -Cannot make causal conclusions -Relies on self-reports |
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Experimental
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Purpose: draw causal conclusions
-Manipulate causal variable(s) (independent variable) -Control everything else (story, format, etc.) -Measure effect/outcome (dependent variable) Needs random assignment & good manipulation (of variables). Limits: Participant Sample Artificial Setting Poor External Validity |
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Scientific Postulates
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1. Assumption of orderly universe.
2. Assumption of cause-effect relationship. 3. Assumption of scientific integrity |
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Components of Communication
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Participants
Channel/Medium Noise Feedback Context/Setting |
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Important Characteristics of Communication
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Comm. = systematic (encoding/decoding)
Comm. = symbolic Comm. = transaction (exchange; irreversibility) |
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Source-Message-Receiver (SMR) Model
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Linear Model
No context, No explicit channel, No feedback, No transaction |
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Shannon-Weaver Model
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Linear Model
No Context No Feedback Symbolic: Demonstrates that signal sent is not signal received Systematic: Demonstrates encoding/decoding in info source to transmitter Transactional: n/a |
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Schramm's Model
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Process Model
Noise not represented Symbolic: Shows message & implicit channel Systematic: Demonstrates encoding/decoding occurs simultaneously Transactional? |
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Berlo’s Model
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- Components
- No feedback Symbolic Content of message is displayed The things in the message matters at both ends No transaction S-M-C-R |
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Dance's Helical Model
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-Barely any components represented, comm. is all one
-Metaphorical look at the process, no subtle details |
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F. Watzlawick-Beavin-Jackson Model
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Back and forth development.
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Important Influences in History of Communication
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Ancient Greek
-Ethical issues, power of persuasion, effective public speech, Sophists Romans -Importance of style & delivery -3 objectives: instruct, please, and win over. Middle Ages -Importance of style, figures of speech -Rhetoric established as liberal art Renaissance -Humanism & Enlightenment -foundation of behaviorism Behaviorist Tradition -19th cent.: elocution movement -20th cent.: behaviorism, establishment of comm. discipline, humanism vs. behaviorism debate. |
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elocution
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the mechanics of public speaking, including proper pronunciation, posture and grammar
late 19th century |
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expectancy violation theory
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theory explaining how individuals respond to and interpret communication behavior when it violates their expectations
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social science approach
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contemporary term for behaviorist approach
-------------- see table on page 57 |
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interpretive approach
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contemporary term for humanistic (rhetorical) study
-------------- see table on page 57 |
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critical approach
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an approach used not only to understand human behavior but ultimately to change society
-------------- see table on page 57 |
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postmodern approach
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an approach in which reality is subjective, and power is an important issue
-------------- see table on page 57 |
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Features of Language
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Symbol (word) meaning is arbitrary
Language is rule-governed Language is capable of displacement |
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Referential Function of Language
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We use a symbol to make reference to a referent.
symbol <-> reference <-> referent (triangle of meaning) Denotation vs. Connotation God terms vs. Devil terms |
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Denotation vs. Connotation
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Denotation - the explicit or direct meaning or set of meanings of a word or expression; agreed-upon meaning.
Connotation -Implicit, emotional, evaluative connections to the word. |
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God terms vs. Devil terms
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Democracy, Freedom, Human Rights
vs. Profanities, Racial Slurs |
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Speech Accomodation
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-Adjusting speech toward or away from another person’s speech
-Adjustment usually based on group identity |
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Equivocal Language
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-subject to multiple interpretations
-Intentional imprecise language |
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Linguistic Diversity
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the heterogeneity of an individual's words for any given referent.
how many synonyms one has for something. high linguistic diversity gives people a better impression. |
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Powerful vs. Powerless speech
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see cocultural theory
certain accents give individuals more power: British accents. identity labels can detract from an individual's true identity |
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cocultural theory
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5 Assumptions
1. a hierarchy exists that privileges certain groups of people. 2. privilege includes setting comm. norms. 3. speech not conforming to valued speech may be excluded or negatively stereotyped. 4. relational comm. should be feminine 5. these structures impede progress of persons whose comm. do not conform to the norms |
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Pragmatics
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field of study that emphasizes how language is used in specific situations to accomplish goals
see: speech act theory, locutionary, illocutionary, perlocutionary, conversational rules, contextual rules |
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locutionary
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refers to the utterance itself
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illocutionary
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describes what one does with one's utterance; what the utterance accomplishes
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perlocutionary
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refers to the effect an utterance has
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conversational rules
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govern ways communicators organize conversation
turn taking |
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contextual rules
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appropriate for context
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identity influences
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see:
dialect, lexical choice, grammar, pronunciation, gender, age, regionality, ethnicity & race, education & occupation, jargon |
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dialect
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variation of language distinguished by its vocabulary, grammar, and pronunciation
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lexical choice
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vocabulary
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gender
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feminene vs. masculine communication
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age
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cohort effect
content context |
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cohort effect
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influence of shared characteristics of a group that was born and reared in the same general period
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regionality
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geographic location strongly influence language use
see dialect |
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ethnicity & race
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confrontational vs. avoidant
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education & occupation
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shared language for certain educations and occupations
jargon |
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jargon
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specialized terms for a profession
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confirming vs. disconfirming messages
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disconfirming - comments that reject or invalidate a positive self-image of our conversational partners
confirming - comments that validate positive self-images of others |
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private vs. shared meanings
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private - refer to what can be known only to the speaker or anyone the speaker discloses the meaning too
shared - requires some correspondence between the message as perceived by the sender and receiver |
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language problems
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inference
equivocal language abstract language dichotomies euphemisms |
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abstract language
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the more abstract a term, the greater our chances of misunderstanding
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inferences
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problems arise in inferring meaning from language
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dichotomies
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bivalent meaning rather than multivalent meaning can cause conceptual fallacy
Success vs. Failure but there are intermediate degrees! |
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euphemisms
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euphemistic language can misrepresent what is being said
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words in action
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pragmatics of communication
connotation, illocution & perlocution metacommunication |
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metacommunication
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communication about communiction
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Euphemisms & Self-Image
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non-euphemistic language accurately & clearly describes the individual
euphemisms are vague euphemisms are overly defensive, imply shame instead of equality, portrays individual as touchy & belligerent |
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Verbal & Nonverbal Communications
(relationship between) |
nonverbal can:
Complement verbal Regulate verbal -To control the progression of conversation. Substitute verbal -Hand motions, congratulatory hugs -Nonverbal but oral; paralinguistic: cheering, yelling Contradict verbal |
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Paralanguage & Paralinguistics
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all aspects of spoken language except the words themselves; includes rate, volume, pitch, stress, etc.
see: Vocalizations Voice Qualities |
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Vocalizations
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uttered sounds that do not have the structure of language
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Voice Qualities
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• Pitch – vocal frequency
• Volume – loudness of the voice • Rate – pace of speech • Fluency – smoothness of language • Air flow – amount of air flowing during speech • Quality – resonance, nasality • Accent – pronunciation [media: video; clip from show: Ed TV, man with thick southern accent (sawyer-ish)] • Intonation – rising and falling of speech, the way the tones are put in to speech. |
P
V R F A Q Ac [Puh, Vuh, Rih, FAQAC] |
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Voice Qualities
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• Pitch – vocal frequency
• Volume – loudness of the voice • Rate – pace of speech • Fluency – smoothness of language • Air flow – amount of air flowing during speech • Quality – resonance, nasality • Accent – pronunciation [media: video; clip from show: Ed TV, man with thick southern accent (sawyer-ish)] • Intonation – rising and falling of speech, the way the tones are put in to speech. |
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V R F A Q Ac [Puh, Vuh, Rih, FAQAC] |
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Personal Appearance
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Body Displays - hair color/style, piercings etc.
Clothing & Accessories - artifacts |
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oculesics
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- Eye contact / gaze
- Can signal immediacy, confidence - Avoidance often taken as dishonesty, insincerity, discomfort |
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kinesics
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nonverbal communication sent by the body
see: gestures posture movement facial expressions oculesics |
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chronemics
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way people use time as a message
monochronic & polychronic use of time monochronic - one task/behavior at a time polychronic - multiple activities |
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haptics
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study of communicative function of touch
professional touch - functional touch needed to accomplish something in a profession social-polite touch - part of daily interaction friendship touch - conveys warmth, closeness and caring love-intimate touch - touch used with one's romantic partners and family, long kisses etc. demand touching - used to establish dominance and power |
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illustrators
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signals that accompany speech to clarify or emphasize
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emblems
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gestures that stand for a specific verbal meaning
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adaptors
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gestures used to manage emotions
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regulators
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gestures used to control conversation
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facial expression
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males are often discouraged from showing sadness, females are criticized for showing anger.
prolonged eye contact can communicate aggression |
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different kinds of touch
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functional/professional touch
social-polite touch friendship touch love-intimate touch demand touching |
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Intrapersonal Communication
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comm. within a person
see: attention, organization, interpretation, impression formation, attribution |
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attention
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-Perception is selective
• Our attention is only focused on certain objects of our (brain’s) choosing • Everyone uses selective attention • People get distracted, they don’t pay attention. physiological & psychological factors affecting attention (internal) factors of salience, factors of vividness affecting attention (external) |
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organization
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process by which one recognizes what sensory input represents
• Proximity: we perceive separate stimuli as related if close to each other • We tend to group things together depending on their proximity to one another • Similarity: we perceive stimuli as related if similar to each other. -we tend to group things together depending on their similarity to one another. • Closure: we see incomplete patterns as complete • we tend to augment our perceptions to match our preconceptions • Figure Ground: we perceive images as having an object (figure) and background (ground) |
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interpretation
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act of assigning meaning to sensory information
Perception is evaluated • We try to interpret/make sense of our perceptions and draw conclusions Society • We simplify the complex info we perceive • Biases influence our conclusions |
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Impression Formation
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The way we combine information to get a general “sense” of a person
What gets the Greatest Weight? (in the weighted average) info about or from: stable traits, credible source, received first, extreme/unusual behavior, negative traits, central traits |
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central trait
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Anchors for a person’s personality. When we catch one, it tends to have more weight.
warmth vs. coldness |
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Biases in Impression Formation
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Halo Effect
-Initial impression (pos or neg) influence how we weight future information Contrast Effect -Impressions influenced by what just came before (e.g., “a tough act to follow”) Stereotyping -Assume person has certain traits or behaviors because of group membership |
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Attribution
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Internal Attribution
-We see it as caused by the person/self; within the person’s control External Attribution -We see it as caused by the situation or other factors outside the person’s control |
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Biases in Attribution
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Fundamental Attribution Error
Self-Serving Bias |
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Fundamental Attribution Error
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tendency to attribute others' behavior to internal causes
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Self-Serving Bias
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tendency to give one's self more credit than is due when good things happen and to accept too little responsibility for those things that go wrong
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Self-Fulfilling Prophecy
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when an individual expects something to occur, the expectation increases the likelihood that it will
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Reflected Appraisals
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idea that people's self images arise primarily from the ways that others view them and from the many messages they have received from others about who they are
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schemas
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organizational structures or templates that tell what information belongs together and how to "read" or understand what is perceived
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cognitive representation
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the ability to form mental models of the world
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script
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relatively fixed sequence of events that functions as a guide or template for communication or behavior
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categorization
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a cognitive process used to organize information by placing it into larger groupings of information
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attributional bias
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tendency to give one's self own negative behavior to external causes and one's positive actions to internal states
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cognitive complexity
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degree to which a person's constructs are detailed, involved or numerous
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construct
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categories people develop to help them organize information
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Interpersonal Communication
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see:
Dual Nature of Interpersonal Messages, relational development, models, self-disclosure, conflict |
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Dual Nature of Interpersonal Messages
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Content Level
• The “what” of the message • Typically conveyed verbally Relational Level • Information about how interactants feel about themselves & each other in the relationship • Can be conveyed verbally or nonverbally (more often nonverbally) • “I love you” has a lot of relational meaning • Relational messages are often expressed ambiguously • Can be consistent or inconsistent with content level |
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Attraction
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• Physical attractiveness
• Similarity • Proximity -• Physical proximity to each other increases attraction -• Online dating creates a quasi-proximity -• Notice that some friendships disappear with the loss of proximity |
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Uncertainty Reduction
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• We are in uncertain relationships and we are motivated to go about increasing certainty.
• We attempt to get information about the other person: • passively – observe the other • actively – seek information from 3rd party • interactively – talk to the other • reducing uncertainty (e.g., finding similarities) increases liking |
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Self-Disclosure & Relational Development
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Deliberately revealing info about oneself
--------- Breadth & Depth of disclosure Breadth - how wide is the range of information disclosed Depth - how deep is the information disclosed |
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Functions of Self-Disclosure
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• Impression management
-- Sometimes you reveal something about yourself to impress someone • Relationship maintenance/enhancement • Reciprocity • Catharsis -- purging of emotional tensions • self-clarification/validation -- helps clear things in your head |
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Knapp's Staircase Model
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Staircase of differences in each level during development
Initiating & Experimenting, Intensifying, Integrating, Bonding Differentiating, Circumscribing, Stagnating & Avoiding, Terminating |
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Initiating & Experimenting
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both people behave so as to appear pleasant and likable, then seek to learn about each other
Initial display of self, superficial disclosure, small talk, audition |
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Intensifying
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both people seek to increase intimacy and connectedness
• Self-disclosure increases, nicknames, “we” pronouns, personal idioms, verbal shortcuts • Not considered as a unit, but we-language is still used. “what should we do tonight?” • Verbal shortcuts – code words with personal meaning |
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Integrating
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both people portray themselves as a couple
• Cultivate opinions as couple, others treat you as couple, romance, common property. • The two individuals are considered as a unit • E.g., a host would always invite both of you. |
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Bonding
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characterized by public commitment
• Public ritual, formal binding, social & institutional support • Privileges gained with formal binding: hospital visits, etc. |
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Differentiating
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couples increase interpersonal distance
• Talk about differences, more “me/you” than “we,” less time together. |
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Circumscribing
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couples discuss safe topics
• Less information exchange, topics controlled, superficial communication, decrease of reciprocity. |
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Stagnating & Avoiding
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couples try to prevent change and then avoid each other
• Almost no communication, marking time, avoid face-to-face • People like familiarity, they get used to things, they don’t like change so having to take action takes a lot of emotional and physical work. • One big factor the leads to termination is meeting someone else. (interesting) |
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Terminating
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couples end relationship
• Summary statements --A “debriefing” of the relationship • future apart talk --considerations for future affairs |
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Relational Dialectics Perspective
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relationships involve contradictory feelings
autonomy/connection expressiveness/privacy change/predictability |
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autonomy/connection
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one's need to connect with others and the simultaneous need to feel independent or autonomous
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openness vs. closedness (expressiveness/privacy)
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need to be open and to self-disclose while also maintain some privacy
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certainty vs. uncertainty (change/predictability)
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desire for events that are new, spontaneous, and unplanned while simultaneously needing some aspects of life to be stable and predictable
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Conflict Styles
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Avoidance, Accommodate, Competition, Compromise, Collaboration, Passive-Aggressive
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Conflict Avoidance
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goal: avoid conflict
o Physical avoidance - Can be implemented as the conflict starts. The person leaves as soon as the conflict begins. Can be implemented ahead of time. o Denial - Deny the conflict to avoid it o Postponement - Defer conflict to a later time o Resorting to formal rules - Formal rules allow people to avoid conflict o Controlling the process - Arguing about how your arguing (metacomm.) o Gunnysacking - Storing away information about the others transgressions o Sarcasm - Allows an individual to say their actual thoughts and later deny. |
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Conflict Accommodation
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goal: appeasement
accommodation tactics: o Openly giving in o Choose your battles o Appeasement is acceptable when the conflict is over something trivial to the appeasing party. o Appeasement is acceptable when the conflict is of overwhelming importance to the other party. |
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Conflict Passive-Aggression
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• Keep thoughts to self
• Send subtle, indirect negative messages • Reciprocate transgression without stating punitive intention |
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Conflict Competition
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Goal: To win & make the other lose.
Tactics: assertiveness direct aggression hostility presumptive attribution - debase enemy's argument by saying it’s founded on an invalid reason (usually when its not) • “the only reason your arguing is because your jealous” threats & ultimatums |
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Presumptive Attribution
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debase your enemy's argument by claiming its founded on an invalid reason (conflict competition)
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Conflict Compromise
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Goal: both gain something w/ sacrifice
restating positions - I want this, you want this, okay then I want this. experimental integration - each party submits their most preferred position and move towards a mean between 2 extremes |
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Conflict Collaboration
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Goal: everybody wins
Flexible goals & perspective • Description rather than blame • “I”-language • High disclosure • Showing empathy; validating needs |
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Conflict Escalation
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labeling / name calling
threats issue expansion --Not hysterical: historical coalition formation - well everyone else says X |
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Maintaining Conflict
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quid pro quo
conflating escalation/reduction tactics "well I'm sorry your stupid" |
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Conflict Reduction
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- Break larger conflicts into smaller parts
- Ask for more information - Metacommunication - Respond to all levels of conflict (facts & feelings) - Accept responsibility |
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Rawlin's Model of Friendship Development
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1) role limited interaction
2) friendly relations 3) moves towards friendship 4) nascent friendship 5) stabilized friendship 6) waning friendship |
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F M N S W |
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role-limited interaction
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1) interaction is based solely on specific social roles
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friendly relations
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2) potential friends assess each other to determine common interests and values
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moves towards friendship
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3) moving beyond social roles and indicating a desire for a more personal relationship
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nascent friendship
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4) beginning friendship
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stabilized friendship
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5) friendship that lasts over time
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waning friendship
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6) friendship in decline or even ending
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turning point model
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a model of relationship development in which couples move both towards and away from commitment over the course of their relationship
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social penetration theory
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as people communicate they become more familiar with each other and become closer
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relational maintenance
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behaviors that couples perform that help maintain their relationships
joking, spending time, talking about one's day, encouraging self-disclosure, expressing commitment |
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Ending Relationships
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sudden death - relationships end without prior warning for at least one participant
passing away - relationships decline over time |
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Relational Challenges
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deception - concealment, distortion or lying
truth bias - tendency to not suspect one's intimates of deception jealousy - a complex and often painful emotion that occurs when a person perceives a threat to an existing relationship |
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Models of Relationship Development
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Knapp's Model
Rawlins Model see page 222 |
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