Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
85 Cards in this Set
- Front
- Back
friendships
|
relationships characterized by enjoyment, acceptance, trust, respect, mutual assistance, confidences, understanding, and spontaneity
|
|
distance relating
|
relating with persons via e-mail, chat rooms, and instant messages
|
|
hurtful messages
|
messages designed to upset or to cause emotional pain that further hampers trust
|
|
tolerance of vulnerability
|
the degree of trust you place in another person to accept information you disclose without hurting you or the relationship
|
|
equivocate
|
use purposefully vague language to finesse a response
|
|
dialectical tensions
|
tensions that occur when opposing goals meet
|
|
cost-benefit/social exchange theory
|
the theory that we work to maintain a relationship as long as the benefits we receive outweigh the costs
|
|
comparison level
|
an expectation of the kinds of rewards and profits we believe we ought to derive from a relationship
|
|
grief process
|
a mourning process composed of five stages: denial, anger, guilt, depression, and acceptance
|
|
termination
|
the relationship stage during which the relationship ends
|
|
avoiding
|
the relationship stage during which the participants intentionally avoid contact
|
|
stagnating
|
the relationship stage during which communication is at a standstill
|
|
circumscribing
|
the relationship stage in which both the quality and the quantity of communication between two people decrease
|
|
differentiating
|
the relationship stage in which two people identified as a couple seek to regain unique identities
|
|
bonding
|
the relationship stage in which two people make a formal commitment to each other
|
|
integrating
|
the relationship stage in which two people are identified as a couple
|
|
intensifying
|
the relationship stage during which two people become good friends
|
|
experimenting
|
the relationship stage during which we begin to probe the unknown, often through the exchange of small talk
|
|
initiating
|
the relationship stage during which contact is first made
|
|
self-disclosure
|
the process of revealing to another person information about the self that he or she would not otherwise know
|
|
communication privacy management theory
|
theory that describes the establishment of the boundaries and borders that
we decide others may or may not cross |
|
social penetration theory
|
the theory that states that our relationships begin with relatively narrow breadth and shallow depth and develop over time
|
|
depth
|
a measure of how central the topics you discuss with another person are to your self-concept
|
|
breadth
|
the number of topics you discuss with another person
|
|
gossip mill
|
the network through which unverified information is spread
|
|
grapevine
|
a type of informal, conversational network existing in organizations
|
|
phatic communication
|
communication designed to open the channels of communication
|
|
affection
|
the need to experience emotionally close relationships
|
|
control
|
the need to feel we are capable and responsible and are able to exert power and influence in our relationships
|
|
loneliness
|
the perceived discrepancy between desired and achieved social relationships
|
|
inclusion
|
the need for social contact
|
|
high-tech-high-touch society
|
a technologically advanced society that values interpersonal relationships
|
|
autistic society
|
a society at home with computers but disadvantaged when it comes to establishing human intimacy
|
|
interpersonal relationship
|
a meaningful connection, such as friendship, between two persons
|
|
flames
|
online insults
|
|
assertiveness
|
the expressing of one’s thoughts and feelings while displaying respect for the thoughts and feelings of others
|
|
aggressiveness
|
the expressing of one’s own thoughts and feelings at another’s expense
|
|
nonassertiveness
|
the hesitation to display one’s feelings and thoughts
|
|
high-intensity conflict
|
a conflict in which one person intends to destroy or seriously
hurt the other |
|
pseudoconflict
|
the situation that results when persons mistakenly believe that two or more goals cannot be achieved simultaneously
|
|
content conflict
|
a disagreement over matters of fact
|
|
value conflict
|
a disagreement that arises when persons hold different views on an issue
|
|
ego conflict
|
a disagreement in which persons believe that winning or losing is tied to their self-worth, prestige, or competence
|
|
medium-intensity conflict
|
a conflict in which each person feels committed to win, but winning is seen as sufficient
|
|
low-intensity conflict
|
a conflict in which the persons involved work to discover a solution beneficial to all parties
|
|
self-conflict
|
the type of conflict that occurs when a person has to choose between two or more mutually exclusive options
|
|
intrapersonal conflict
|
internal conflict
|
|
interpersonal conflict
|
conflict between two or more people
|
|
emotional isolationists
|
persons who seek to avoid situations that may require the exchange of feelings
|
|
conflict
|
perceived disagreement
|
|
emotional contagion
|
the catching of another
person’s mood |
|
complementarity
|
the attraction principle which states that opposites attract
|
|
toxic communication
|
the consistent use of verbal abuse and/or physical or sexual aggression or violence
|
|
nascent friendship
|
the friendship stage that finds us considering each other friends
|
|
stabilized friendship
|
the friendship stage in which we decide that our friendship is secure and will continue
|
|
waning friendship
|
the friendship stage during which friends begin to drift apart
|
|
role-limited interaction
|
the beginning stage of friendship
|
|
friendly relations
|
the friendship stage in which we explore whether we have enough in common to continue building a relationship
|
|
moving toward friendship
|
the friendship stage in which we make small personal disclosures demonstrating the desire to expand our relationship
|
|
acquaintanceships
|
relationships with persons we know by name and with whom we converse when the chance arises
|
|
emotional intelligence
|
the ability to motivate oneself, to control impulses, to recognize and regulate one’s moods, to empathize, and to hope
|
|
self-directed teams
|
autonomous groups of employees empowered to make decisions and supervise themselves
|
|
quality circles
|
small groups of employees who meet regularly to discuss organizational life and the quality of their work environment
|
|
group
|
a collection of individuals who interact verbally and nonverbally, occupy certain roles with respect to one another, and cooperate to accomplish a goal
|
|
group climate
|
the emotional atmosphere of a group
|
|
group norms
|
informal rules for interaction in a group
|
|
group patterns of communication
|
patterns of message flow in a group
|
|
group structure
|
group member positions and roles performed
|
|
group goals
|
a group’s motivation for existing
|
|
group role-classification model
|
a model that describes functions participants should seek to assume and to avoid in groups
|
|
task roles
|
group roles designed to help the group achieve its goals
|
|
maintenance roles
|
group roles designed to ensure the smooth running of a group
|
|
self-serving roles
|
group roles that impede the functioning of a group by preventing members from working together effectively
|
|
competitive goal structure
|
a goal structure in which members hinder one another’s efforts to obtain a goal
|
|
cooperative goal structure
|
a goal structure in which the members of a group work together to achieve their objectives
|
|
defensive behavior
|
behavior that occurs when one perceives a threat
|
|
decision by consensus
|
a decision that all members under¬stand and will support, reached as a result of members’ voicing feelings and airing differences
|
|
questions of policy
|
questions designed to help determine future actions
|
|
questions of value
|
questions involving subjective judgments
|
|
questions of fact
|
questions involving the truth or falsity of a statement
|
|
reflective-thinking framework
|
a system for decision making and problem solving that is designed to encourage critical inquiry
|
|
brainstorming
|
a technique designed to generate ideas
|
|
killer phrases
|
comments that stop the flow of ideas
|
|
killer looks
|
looks that discourage or inhibit the generation of ideas
|
|
kaleidoscope thinking
|
the taking of existing data and twisting it or looking at it from another angle
|