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34 Cards in this Set
- Front
- Back
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What is culture?
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is a way of life; it is a system of ideas, values, beliefs, structures and practices that is communicated by one generation to the next and that sustains a particular way of life.
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What helps to influence different types of communication?
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culture
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What helps to influence culture?
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multiple social communities, races, religions, sexuality, sex
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What is a social community?
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a group of people that live within a dominant culture but are also members of other groups that are not dominant groups.
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What are gender social communities based on?
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sex-segregated groups-children's games and sports, relationship basis-men will do things together or for ppl. while women will talk about life to enrich relationships, educational system, misunderstanding-men don't believe empathy is involved, listening, women are likely to be responsive and expressive men are less likely to be this way
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What are some other social communities besides gender?
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social class-working class depends on extended family more than upper class americans, race and ethniticity-shape communication patterns and communities- ex. african americans more assertive communication
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What is premise # 2?
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cultures are systems; you touch one part of a culture everything else is affected..ex. technological revolution-arranged marriages vs. online dating
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Why are cultures called systems?
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they are a coherent system of understandings, traditions, values, communication practicies and ways of living
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What do patterns of communication do?
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reflect cultural values and perspectives
ex. asian culture have many words to describe relationships |
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What are examples of nonverbal communiation and how it reflects culture?
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material things-tangible and have been altered by humans
ex. in west-cars, phones, computers, pagers nonmaterial things-beliefs and values, norms, and language |
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What are beliefs?
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what we think is true are false (facts, valid)- based on science, rooted in your faith, or personal experience,
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What are values?
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what is right, positive, what should we care about, what is worthy, time, entertainment, money, some bit of family
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What are norms?
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informal guide to behavior, what is considered to be normal and appropriate in a culture, as well as how they think and feel
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How does language affect culture communication?
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it affects how we look at the world, process of learning our culture's beliefs,
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Why are values and activities of cultures not random or arbitrary?
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they grow out of the history and geographic location of a society
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What do historical and geographic forces shape?
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character, communication patterns and daily activities and social life
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What are two premises about cultures to help you understand it?
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multiple social communities may coexist in a single society, culture is a system
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give an example of How does historical and geographic forces shape the character of a culture?
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jews, african americans distrusting caucasians
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Give an example of how historical and geographic forcess shape the communication pattern of cultures?
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ex. being bilingual-helps with being able to communicate with mainstream society and their social community- ex. hispanics
being gay, affected by internet language |
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How do we learn a culture's views and patterns?
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by a process of communication, by observation, from birth we learn beliefs, values norms and language
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Why are cultures dynamic?
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they evolve and change over time
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What are the four sources of change? describe each
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invention-creation of tools, ex. cell phones, internet, diffusion-borrowing from other cultures ex. adopting japanese systems of management, cultural calamity-adversity-unfortunate event that brings about a change-ex. war, natural disaster 4.and communication-naming- ex. date rape, sexual harassment
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What is ethnocentrism?
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putting our culture and ethniticity over someone else's
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What is culture relativism?q
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recognizing that a culture is different and it doesn't make them bad or wrong..just different
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What are the parts of the process of responding to diversity?
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resistance-attacking another culture-ex. homophobia, hate crimes, racial slurs, tolerance-tolerating another culture but the judgment still exists, understanding-not cultures are better than others, respect-understand culture basis for other cultures, participation-we start to incorporate other practices from other cultures
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What do you have to do to be a good listener?
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Be mindful- fully engaged in the moment
Physically receive messages- hearing Select and organize material- perceiving, selectively attend certain things-on what we are going to pay attn. use cognitive schemata- Interpret communication- contribute meaning, Respond Remember |
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What are two obstacles to effective listening?
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external obstables and internal obstacles
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What are the external obstacles?
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message overlaod-the sheer amount of communication in our lives makes itn impossible to listen fully to all of it, ex. technology, or classrooms,
message complexity-more difficult the harder it is to retain it..and environmental distractions |
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What are the internal factors to effective listening?
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preoccupation, prejudgments, lack of effort, not accommodating diverse listening styles
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What are forms of non-listening?
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psuedolistening-pretending to be attentive, monopolizing-hogging the convo, selective listening, defensive listening-when no offense is intended perceived that way, ambushing-listening for the purpose of attacking, liberal listening- attend only the content level of meaning and not the relational level
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What does informational and critical listening require?
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mindfulness, efforts to control obstacles, asking questions, using aids to recall and organizing info
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What are ways that listening can be adapted to communication goals?
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informational and critical listening, relational listening, listening for pleasure or to discriminate
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What are teams?
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bring together a group of people that have similar specialized skills. Deal with a one time task.
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What type of task groups are there?
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project teams-individuals with special expertise in relation to some project, focus groups- used to find out what ppl. think about some idea, product, issue or individual, brainstorming groups-generate creative ideas, advisory groups-provide info and advice to others, quality improvement teams-3 or more individuals who work to imrpove quality of an organization, decision making groups- solve problemsor make decisions
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