Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
11 Cards in this Set
- Front
- Back
|
Importance of Consumer Protection |
To the consumers : -Consumer ignorance -Unorganised Consumers - Widespread exploitation other consumers To the Businessmen: -Long term interest of business - Uses society's resources -Social Responsibility -Moral justification -Govt. Intervention
|
|
|
Acts ( legal protection to consumers?) |
1. Consumer protection act,1986 2. Essential commodities act,1955 3.Standard of weights & measures act,1976 4. Trademarks act,1999
|
|
|
Rights |
-Right to safety(against harmful products) -Right to be informed(label) -Right to choose(from variety and no force) -Right to be heard (file complaint) -Right to seek redressal(get reliefs) -Right to consumer education( know about rights and reliefs) |
|
|
Responsibilities |
-Be aware of all products -Buy standardised products -Read manuals properly -Read labels properly -Ask for cash memo -Be in legal transactions -File complaint -Form consumer organisations -Protect the environment |
|
|
Ways & means of consumer protection |
-Self regulation by business firms -Business associations -Consumer awareness -Consumer associations -Govt. Regulation |
|
|
Who can file a complaint? |
Consumer Registered consumer organisations State or central government One consumer on behalf of other Legal representative of deceased consumer |
|
|
Against whom?
|
Seller Manufacturer Dealer Service provider |
|
|
3-tier machinery |
District forum State govt. Central govt. ( -Set up by -Members -Value or compensation -Procedure -Re-appeal ) |
|
|
Reliefs/ Remedies |
Repair Replace Refund Compensate Stop unfair trading Withdraw hazardous goods Stop manufacturing Corrective ads inplace of misleading ads |
|
|
Role of consumer organisations |
-Educating consumers about their rights -Publishing periodicals to impart info - Carrying tests and inspections -Encouraging consumers to file complaint -File complaint on behalf of a consumer -File complaint on behalf of general public -Provide legal assistance |
|
|
Imp consumer organisation |
-VOICE, Delhi (voluntary organisation in interest of consumer education) -CUTS,Jaipur (consumer unity and trust society) -CPC,Ahmedabad (consumer protection council) -CC,Delhi (common cause) -Consumers' Association, Kolkata |
