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159 Cards in this Set
- Front
- Back
How many ounces of meat are on a medium hero sub? On a large hero sub?
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Medium: 6oz
Large: 8oz |
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How many ounces of meat are on a medium single meat sub? On a large?
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Medium: 4oz
Large: 6oz |
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List the bread options available at firehouse subs?
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White
Wheat Sliced Light wheat (H&F) |
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List the cheese choices available at firehouse subs:
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Provolone
Swiss Cheddar Monterey Jack |
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List the condiments, in order, that are automatically included on a fully involved sub:
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1. Mayo
2. Lettuce 3. Tomato 4. Onion 5. Deli Mustard |
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How ounces of meat are served on a medium specialty sub? On a large?
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Medium: 4oz
Large: 8oz |
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What are the firehouse subs service values?
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1. Customer first
2. Dining Room second 3. Everything else last |
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How often is the slicer lubricated?
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Daily
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Meat that us sliced should be portioned and wrapped immediately in_________lb bundles.
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3
|
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MSDS/MSDM-why do we keep them?
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1. It's the law
2. First Aid |
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What type (grade) of beef do we use at FHS?
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USDA Grade A Choice
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Where should OSHA posters be displayed?
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Prominent/visible location
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Customer accidents must be reported within_______hours.
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24
|
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Who do you contact if you receive a defective product?
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Productquality@firehousesubs.com
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Who do you contact if you receive damaged product?
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SYGMA before 10am on the day of delivery
Or Refuse at delivery |
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Crew schedules should be posted by:
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Noon on Thursday
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Chili should be served to guests within:
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1-3 minutes
|
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Why is tuna salad stored in the refrigerator?
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Make on the fly and to keep oils from separating.
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What is the datil pepper?
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Similar in heat to the habanaro pepper but is much fruitier and sweeter.
Grown locally in St. Augustin, Florida. Brought to us by the conquistadors. Used in captain Sorensen's sauce. Firehouse subs in the largest consumer |
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Fire report rates what 3 areas?
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Quality
Service Cleanliness |
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How often should the PSF container be emptied?
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One time weekly
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True or False
Sanitary is the elimination or reduction of micro organisms to a safe level. |
True
|
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When looking at EMS scores, the key differentations between a score of 4 and 5 are:
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Taste of food
Overall atmosphere Speed of service |
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List the ingredients and amounts for a chopped salad:
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6oz chopped romaine lettuce
1/4 cup chopped green pepper 1/4 cup Kalamata olives 1/4 cup chopped tomato cubes 1/4 cup chopped cucumber cubes 1/4 cup mozzarella cubes 2 pepperoncinis |
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How many brownies are in a tray?
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24
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Chicken breast is cut into what thickness on a chopped salad?
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1/2 inch cubes
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How much sugar goes in the sweet tea recipe?
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7 cups
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What is the recipe for tuna salad?
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11oz package of tuna
3.2oz of mayo 1.8oz of relish 1tsp of black pepper |
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How many tomato wedges are in a whole tomato?
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8
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How many pieces of cheese go on a double meat hook and ladder?
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2
|
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True or False
Cross contamination is defined as the transfer or harmful microorganisms from one food item to another by means of a non food contact surface (human hands, utensils, & equipment), or directly from raw to cooked food. |
True
|
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To make sure bread is cut evenly....
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Keep your knuckles on the cutting boards when cutting
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How many onions on a medium sub? On a large?
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Medium: 3-4
Large: 6-8 |
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How much lettuce on a medium sub? On a large?
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Medium: 2oz
Large: 3oz |
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How much deli mustard on a medium sub? On a large?
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1 thin line (for both)
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What is the policy on delivery of subs to tables?
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Deliver all subs 100% of the time
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How long is the standard steaming process?
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2 minutes & 45 seconds
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How many cookies can be baked on a pan?
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6
|
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True or False
Plain means no condiments or produce |
True
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The telephone should be answered within_______ rings.
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3
|
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How many ounces of sautées are on the following:
-Medium/Large Steak -Medium/Large Veggie |
Medium Steak: 1oz
Large Steak: 1.5oz Medium Veggie: 0.75oz Large Veggie: 1oz |
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How many ounces of mushrooms are on a medium engineer? On a large?
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Medium: 1.5oz
Large: 2oz |
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How much Italian seasoning is on a medium meatball sub?
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1/8oz
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How much light mayo is placed on a hearty and flavorful sub?
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0.375 oz on each side
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How much salsa Verde is placed on the H&F turkey salsa Verde sub?
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1.5oz total
0.5oz on bottom half of roll 1oz on top of meat/cheese |
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Maximum ticket time goal from the time the order is taken until the time the order is presented to the guests is what?
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6 minutes
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How does ATC calculate the service times for call in phone orders?
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2 minutes per ticket + 2 minutes per person in line
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Phone orders are processed on the line, no more than 1 call in phone order ticket for every________ dine in tickets.
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4
|
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Yellow onions are sliced to_______inches thick for subs.
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1/8
|
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Red onions are sliced to_______inches thick for catering salads.
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1/4
|
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Tomatoes are sliced to______ inches thick for subs.
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3/16
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How many napkins go in a bag with 2 mediums subs and 1 large sub?
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7
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How many large subs can you fit in an 8lb bag? In a 20lb bag?
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8lb: NONE
20lb: 4 |
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What temperature should the meat/cheese setup reach in the steamer?
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140°F
|
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How many pounds of meat can be out of refrigeration when portioning?
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6
|
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When removing meats/cheese setups from the steamer, always hold the paper____________to prevent juices from spilling on the floor.
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Knuckle to knuckle
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True or False
Large subs are placed side by side so they will fill the basket. |
False
|
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To operate the slicer, you must be how old?
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18
|
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When taking a phone order, you should put up to________subs on each order form.
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4
|
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Medium subs are about _________inches long and large subs are about __________inches long.
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8/12
|
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True or False
A guest can sub a cookie or brownie for chips on a medium combo without an extra charge. |
False
There is an upcharge for the brownie. |
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Meats are sliced to__________inches thick without shredding.
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1/16
|
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True or False
When portioning meats, the day dot for each insert is the day that meat was sliced, not the day that you placed it in the insert. |
True
|
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What do you say if a guest asks what "fully involved" means?
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The sub comes with mayo, lettuce, tomato, onion, and deli mustard. With a pickle spear on the side.
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What is the proper way to handle a cash transaction with a guest?
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Say the total, out of the tender they hand you. Place the bill on top of the till as you get the change. Then place the bill they gave you into the till.
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How do you handle a guest complaint?
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B. L. A. S. T.
Believe, listen, apologize, solve & thank |
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How many medium subs can you put in a 8lb bag?
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2
|
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What does FIFO mean?
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First In, First Out
|
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What's in our Italian seasoning?
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Equal parts Basil, Oregano, Parmesan
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Where do you find the information on "how many" cambro pans to portion of each meat?
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The daily prep sheet
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The number of rolled portions of sliced meat that fit in a cambro pan for 2oz is______, and for 4oz is______.
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24 & 12
|
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True or False
When preparing meat/cheese setups on ATC, place dark meat on the bottom and the light meat in top (except for the hero) |
True
|
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What information is required on each day dot?
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Employee initals
Today's date What is in the container |
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Which 2 subs are placed in the foam containers for to-go orders?
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Meatball and Veggie
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An order of bacon goes through the toaster______ times.
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1
|
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What 4 condiments and produce go on large subs for a platter.
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Lettuce
Tomato Onion Balsamic dressing |
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What subs aren't fully involved?
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Meatball
Steamer Steak Turkey, Bacon, Ranch Brisket |
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How many meat/cheese setups can be placed in the steamer at one time?
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2
|
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Why is it important that the ATC person fluffs the meat adequately before placing the set up in the steamer? Give 2 reasons.
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1. Proper Heating
2. End to End on bread |
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Where does the ATC person add the jalapeño and banana peppers to the meat and cheese setup?
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On top of the meat, and under the cheese
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When does the ATC person use the FHS logo deli paper when dropping meats in the steamer?
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When there is an extra or different item (meats or cheeses)
|
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How many ounces in a bowl of chili?
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10oz
|
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How many meatballs are on a medium sub? On a large?
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Medium: 5
Large: 8 |
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How many ounces of tuna or chicken salad come on a medium sub? On a large?
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Medium: 5oz
Large: 10 oz |
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How many ounces of mayo are on a medium sub? On a large?
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Medium: 1oz
Large: 1.5oz |
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List all the kids combo menu options.:
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Grilled cheese
Meatball Turkey provolone Ham provolone |
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How many slices of cheese on a medium sub? On a large?
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Medium: 2
Large: 3 |
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How many tomatoes are on a medium sub? On a large?
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Medium: 2-3
Large: 4 |
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How many pieces of bacon in a medium? In a large?
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Medium: 3
Large: 5 |
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What items come with a kids combo?
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Small drink, Rice Krispie treat, and a fire hat
|
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What 3 subs have 3 meats?
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Italian, hero, club
|
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Properly toasted bread should be what color on the cut sides?
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An even Caramel color
|
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How many slices of cheese go on a kids grilled cheese?
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2
|
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What does CFE mean?
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Crumb free environment
|
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What comes in a salad pack?
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1 fork
2 napkins |
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What comes in a soup pack?
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1 spoon
2 napkins 2 packages of crackers |
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What are the 4 acceptable methods of thawing frozen product?
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1. In the refrigerator
2. Under cold (70° or colder) running water in a clean and sanitized sink 3. Microwave thawing 4. Cook from a frozen state |
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What is the temperature danger zone?
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41°F - 135°F
|
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Sanitizer solution should be held at_____parts per million (PPM)?
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200
|
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How many ounces of margarine go on a kids grilled cheese?
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1
|
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Explain proper hand washing procedure :
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Pull paper towel down
Wet hands with hot running water Apply soap Rub hands together for at least 20 seconds (cleaning under fingernails and between fingers) Rinse hands thoroughly Dry hands with paper towel Turn off water with paper towel Apply hand sanitizer |
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Why is a good sense of urgency important to our guests?
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Shows that they are the number 1 priority
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When making a hero sub, in what order do you place the meats on the deli paper?
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1. Ham
2. Roast Beef 3. Turkey |
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Items held in the make table should be held below what temperature?
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41°F
|
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What condiments and how many of each is served on the side for a platter?
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10 Mayo Packets
10 Deli Mustard Packets |
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What is Pastrami?
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A brisket of beef that has been cured in a mixture of garlic, peppercorns, sugar, coriander seeds, then smoked before cooking.
|
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What is the meatball recipe and how many cambro pans will it yield?
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1 can of marinara
1 five pound bag of meatballs It will yield 2 pans. |
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How many hot sauces are you required to have out?
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50
|
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What are the approved brands of margarine?
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Country crock
Parkay |
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What is corned Beef?
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Beef that is cured or pickled in brine, with a distinct flavor profile.
|
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You open the store and find a fax order for 5 players due at 10:30am, what do you do?
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Confirm the order
Prepare the order |
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What is each combo number on the menu?
|
1. Hook and Ladder
2. Meatball 3. Steamer 4. Italian 5. Turkey Bacon Ranch 6. Club 7. Steak 8. Engineer 9. Hero 10. BBQ brisket |
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How many cookies are in a dessert platter?
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12
|
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How many slices of cheese are on a medium Veggie sub? On a large?
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Medium: 4
Large: 5 |
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A deluxe salad platter has how much of the following:
Cheese? Meat? Lettuce? |
Cheese: 10 slices
Meat: 16oz Lettuce: 40 oz |
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How many ounces of meat are on a 4 inch rookie sandwich?
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2 oz
|
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How many ounces of meat are on a 4 inch lieutenant box lunch?
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3oz
|
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How many ounces of meat are on an 8 inch rookie sandwich?
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4 oz
|
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Chopped veggies for the chopped salad are chopped to_________inch cubes?
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1/4
|
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Romaine is to be chopped in_________inch pieces.
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1/2 - 1
|
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Limes are cut into______ wedges.
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6
|
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Lemons are cut into______ wedges.
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8
|
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Do Lemons, limes, or both have the ends cut off before wedging?
|
Lemons
|
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How long can food be in the temperature danger zone?
|
4 hrs
|
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What is the recipe for Momma's homemade chicken salad?
|
1 cup celery
1/2 cup red pepper 1/2 cup red onion 10 chopped chicken breasts 1/2 cup pecan pieces 1/2 lemon squeezed 1/4 tsp curry powder 1/8 tsp black pepper 8.2 oz light mayo |
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List the condiments and the amounts of each that go on the H&F Momma's Homemade Chicken Salad Sub.:
|
0.375 oz light mayo on each side of the the roll
3 tomatoes |
|
How much sriracha sauce is used on the H&F Sriracha Beef sub?
|
. 75 oz
|
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What are the firehouse subs values?
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Treat people fairly
Stay customer focused Set high standards Work hard Learn and give back to the community |
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What are the 4 P's of local restaurant marketing?
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Plan
Prepare Promote Persevere |
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How many hours a week should be spent on local store or restaurant marketing?
|
2
|
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What are the ABC priorities and give an example of each:
|
A- Get it done now (customers)
B- Get it done soon (ordering) C- Wish List (organizing a shelf) |
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How do you calculate usage?
|
Beginning inventory + purchases +/- adjustments - ending inventory = usage
|
|
How do you establish a par level?
|
Usage X 1.25 = Par Level
|
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What is the firehouse subs mission statement?
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To carry on our commitment to and passion for: hearty and flavorful food, heartfelt service and public safety
|
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What are the firehouse subs brand pillars?
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Steaming Hot
The Good Guys The Real Deal Hight Quality Meats |
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If a member of the media contacts you or a crew member, what do you do?
|
Refer them to the communications team
|
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Freezers are set to_________.
|
0 +/- 10°F
|
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List the 6 reasons food cost variances occur:
|
1. Poor portioning
2. Waste 3. Adjustments 4. Inaccurate Data Entry 5. Shortage from vendors 6. Theft |
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Food should be stored on shelves________inches from the floor and______inches from the wall and ceiling.
|
6 & 2
|
|
How many ounces of lettuce are in a catering salad?
|
40 oz
|
|
What are the 3 types of contamination?
|
1. Biological
2. Chemical 3. Physical |
|
Why do we wash produce?
|
To clean it and get any bacteria off of it
|
|
How many ounces of jalapeños go on a medium sub? On a large?
|
Medium: 0.5 oz
Large: 1 oz |
|
Deli mustard goes on the produce or the mayo?
|
The produce (except for the steamer sub)
|
|
Minimum internal temperature for steamed meats on hot subs is______.
|
140°F
|
|
What is the portion of meats that go on a large hero subs?
|
4 oz Ham
2 oz Roast Beef 2 oz Turkey |
|
List 4 things to reduce employee theft:
|
1. Daily Counts
2. Break down boxes prior to taking them out to the dumpster 3. Reduce Inventory (keep only what is needed and not an excessive amount of extras) 4. Not allowing staff to bring backpacks to work |
|
List 4 things that should be done to ensure deliveries are received properly:
|
1. Check for shortages
2. Check quality 3. Check packaging 4. Check weights |
|
You notice your meat costs are high. What 4 things/areas can you look at to bring costs back in line?
|
1. Waste
2. Accurate inventory counts 3. Accurate inventory data entry 4. Check weights |
|
List 10 pages/sections you can find in the station log:
|
1. Firehouse HQ contact Info
2. Fiscal Calendar 3. Vendor List 4. Radiant systems call log 5. PSF Info 6. Complaint Log 7. Recordable illness log 8. Management walk through checklist 9. Communication Matrix Log 10. Quarterly Maintenance Log |
|
True or False
When counting down the cashier's drawer, the cashier should be present and sign the cash log in the station log. |
True
|
|
True or False
Salads are placed in a 20lb bag for to go orders. |
True
|
|
True or False
To go salads have the dressing tossed with the salad. |
False: dressing is placed in two 1 oz cups with lids and placed in a pickle bag.
|
|
If a guest requests a salad to go with heated meat.... What do you do?
|
Place the meat separate in a Styrofoam container
|
|
List meats and quantity of meats that come in an Italian grilled chicken salad
|
2 oz chicken Breast (1/2 of a breast)
7 slices of salami |
|
Can crew members wear nail polish?
|
No
|
|
The management walk through in the station log is done at what times?
|
10am
4:30pm |
|
How many pieces of bacon come on a medium double meat club? On a large?
|
Medium: 6
Large: 10 |
|
How much Cranberry Spread goes on the turkey Cranberry sandwich?
|
1 oz
|