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37 Cards in this Set
- Front
- Back
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What is the difference between a freight forwarder and a carrier?
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Freight forwarders have the ability to think in alternatives.
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How do you go about identifying your customer's needs and wants?
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- Listen
- Ask Questions - What are they willing to pay? |
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How do you go about assessing what, if any, alternative methods of transport are available for the clients cargo?
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- Cargo itself
- Is it hazardous? - Perishability of the cargo - Urgency of the shipment - Value of the goods |
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When you are charged with providing transport servies for heavy shipment across international boundaries, which mode of transport should be considered?
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Ocean
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What does the consolidation services of a freight forwarder do for the customer?
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Offers lower cost to importers and exporters while building large margins
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When shipping by ocean and air carriers, what is one of the first things YOU should do to avoid delays in the overall "promise to deliver"?
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Enquire about the scheduling/transit time
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Ocean or air freight charges are considered the major portion of the cost of shipping items/freight. Name some of the other charges (accessorial) that can asses dollars to the overall shipping costs.
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- Bunker/Fuel Charge
- Handling Charges - Harbour Costs - Insurance Cost - Special Packaging |
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When shipping goods from Coast to Coast, what would be the shortest route to save costs for the customer?
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Go through the states
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What must a carrier arrange with the customer and USCBP to move goods through the USA?
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In transit bond
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When the freight transiting through the U.S. "in bond" arrives at the border, what might cause a delay?
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Customs Inspection
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What are the 3 basic needs that YOU, the freight forwarder, must identify before deciding on transportation requirements for your client?
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- Reasonable transportation costs
- Safety and secuirty of cargo - Scheduled delivery of cargo at destination |
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List 5 things that would cause a freight forwarder to become concerned with their "chosen" routing and would "force" them to consider alternative routings/modes?
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- Lockouts
- Natural Disasters - Political Instability - Port Congestion - Revolution/War |
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Packaging used by the shipper may influence your decision on routing or mode of transport. Identify as many factors that you can that may help in your decision in routing or modal selection.
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- Governtment restrictions
- Instructions for handling - Relationship between company and customer - Storage - Tolerance of theft - Weight/Size (Dimensions) |
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What is the most important step in choosing the correct transportation alternative?
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Talking with the customer and identifying needs and wants
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What mode of transport would you utilize when the customer has an urgent high value shipment?
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Air Shipment
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You normally use a single carrier for your shipments from London to St. Louis. You were just informed by fax that your primary carrier is now on strike. You called the other carriers in the area but NO ONE has the equipment to handle your shipments. What could you have done to avoid this situation?
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Always have a plan B in place and utilize them from time to time.
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Why are transport costs not always related to the distance travelled?
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Specific lane volumes and other market conditions affect transportation costs in the market.
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When you are arranging a shipment to the US, what considerations would you take into account while routing the cargo to avoid the dlays?
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- Direct route
- Costs - Customs - OGD - Traffic - Road conditions |
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Why is it important to clearly state what mode of transport is used on a freight quotation?
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To provide the customer with an understanding of the transit time, the price, lialbility and suitable packaging needed for the shipment.
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What will be "lost" when a customer does not pay their freight invoices on time?
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Profit and Revenue
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Name the tools that a freight forwarder can utilize when costing and quoting the customer?
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- Trusted comparison quotes from various competitors
- Quotation made by other departments in the company - Customer's business history information - Market Surveys |
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Are applicable provincial taxes and federal takes a source of revenue for a freight forwarder?
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No
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Ocean freight charges paid by the customer to the forwarder are determined by?
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Weight or Measure (times) applicable rate
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Name 6 revenue streams that a freight forwarder has:
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- Commercial Invoices
- Export/Import Permits - Pickup and Delivery - Preparing Insurance Certificates - Stuffing/Destuffing containers - Warehousing/Packaging |
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What does successful quotation allow a freight forwarder to do?
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- Increase market share
- increase opportunities - Increase profits - Project a positive company image - Win new business |
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Explain the structure of a quote
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- Keep it simple
- Be clear who pays for what (incoterms) - Present costs in chronological order |
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Can you bend fur pelts when shipping them?
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No
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What advantages does air freight have over ocean freight?
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- Lower packing costs
- Lower insurance rates - lower inventories and warehousing - reduced risk of damage - reliable arrival times - sensitive cargo can be moved with extra care |
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What 8 factors influence the quote?
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- Commodity
- Credit - Negotiating - Packaging - Promise to ship - The route - The value - Volume Contracts |
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What origin charges do you list on a rate quote?
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- Pick up fee
- Handling - Terminal Charges |
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What destination charges do you list on a rate quote?
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- Handling
- Terminal Handling - Navcan Fee - Delivery |
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What is Revenue Theory?
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The freight forwarder buys space at wholesale and sells it at retail.
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As a freight forwarder, do you accept shipping instructions over the phone?
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No
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If a freight forwarder accepted shipping instructions over the phone, what might occur?
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- Stories could change
- Delivering to the wrong location - Not arranging for insurance - The company might be held for liable damages |
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Name 3 provisos that may appear on a quote?
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- Transportation insurance by request only
- Pick up and delivery not included - Freight rates may change without notice |
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Name various key ingredients of a quotation.
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- Reason for quote
- Date of quotation - Currency - Rate Price - Liability - Origin/Destination of cargo - Validity Date |
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How is "ocean freight" shipped?
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12 sacks or bags, two by two, three tiers high and measured by one unit
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