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50 Cards in this Set
- Front
- Back
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Statement that best describes empowerment |
The process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in autonomous ways |
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Choose the correct description of line managers |
Managers who lead teams that contribute directly to the products or services the organization creates |
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What is the task of a manager in a monitor role? |
Receive and collect information |
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What is true of general managers? |
They take direction from their top executives and must first understand the executives’ overall plan for the company |
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Explain the liaison role of a manager |
The manager interacts with peers and people outside the organization |
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What is the significance of top-level managers obtaining informational roles? |
It enables them to be seen as industry experts both by employees and customers |
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What is the definition of leadership? |
It is the social and informal sources of influence that one uses to inspire action taken by others |
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How is strategy best defined? |
The creation of an organization’s long term purpose, articulated by clear goals and objectives that can be incorporated into a coherent plan of action |
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Which best defines entrepreneurship? |
The recognition of opportunities, needs, wants, problems, challenges, and the use or creation of resources to implement innovative ideas for newly planned ventures |
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How is entrepreneurship best understood? |
As a process, because it often involves more than simply coming up with a good idea, someone also has to convert that idea into action |
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What makes strategy significant in understanding the principles of management? |
It provides leaders and employees with a clear set of guidelines for their daily actions, when correctly formulated and communicated |
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What is true of entrepreneurship? |
Bigger problems often means there will be a bigger market for the product or service that the entrepreneur creates |
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What is the correct definition of a group? |
A collection of individuals who interact with each other such that one person’s actions have an impact on other people |
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What is the definition of a team? |
A small number of people with complementary skills who are committed to a common purpose |
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What are organizational citizenship behaviors? |
Activities that add value to a job, but are not part of a formal job description |
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What is the difference between in-role performance and organizational citizenship behavior? |
In-role performance is associated with certain standards t hat must be met to do a job, whereas organizational citizenship behaviors are beneficial to the organization, but not directly recognized by the formal reward system |
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What is the difference between groups and teams? |
Teams differ from other types of groups in that members are focused on a joint goal or product |
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Select the correct statement regarding compatibility of individual and group performance |
Incentives need to be aligned between individuals and groups |
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In the gauge-discover-reflect process, what does gauging involve? |
Taking stock of one’s knowledge and capabilities about a topic |
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According to the gauge-discover-reflect process, what describes the component of discovering? |
Learning enough about a topic so that one can set specific development goals that he or she can apply and practice. |
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What is true of journaling? |
It is inexpensive |
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How should an effective journal entry be written? |
With clear images and feelings |
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Pick the right statement regarding journal entries |
It allows one to examine his or her own emotional responses |
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Giselle, an employee at Lumia Corp., believes in learning from her mistakes. She does not shy away from taking up a new task if she is not familiar with it. She takes it up and learns how to execute it. In this case, what is true of Giselle? |
Giselle is a kinesthetic learner |
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To understand the different learning styles, Mark uses the gauge-discover-reflect process and chooses his topic as environmental hazards. In this case, what will Mark do during the gauge step? |
Assess his information and proficiencies related to the topic |
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What is a cohesive coalition of people working together to achieve mutual goals known as? |
A team |
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What is true of a services-based economy? |
It requires interactions between employees and customers |
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Choose the point that best describes early views of management |
They were heavily oriented toward efficiency at the expense of attention to the manager-as-leader |
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Pick a limitation of early views of management |
The early views presumed that managers were overseeing manual labor tasks |
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Pick the statement that implies as to why new management theories were developed |
Employees have to be able to improvise, and they have to be motivated and happy if they are to serve the customer in a friendly way |
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Of the nine principles of management given by Tom Peters and Robert Waterman, what does the principle “a bias for action” imply? |
A culture of impatience with lethargy and inertia that otherwise leaves organizations unresponsive |
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Choose the point that describes the principle known as simultaneous loose-tight properties according to the non principles of management by Peters and Waterman |
Autonomy in shop-floor activities along with centralized values |
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Explain the principle known as managing ambiguity and paradox (9 principles of management) |
It refers to the ability to hold two opposing ideas in mind at the same time and still be able to function effectively |
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What does the principle of productivity through people mean? |
It means treating rank and file employees as a source of quality |
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How can a social movement be best described? |
It is a type of group action that is very spontaneous and fluid |
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In the corporate world, what is a social network made up of? |
Individuals who share an employer, and potentially, other interests as well |
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What is true of social movements? |
Leaders of social movements depend on charisma rather than authorities to motivate participants to action |
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What is true of social networking? |
Companies use social networking systems internally to help identify experts |
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What best describes a learning organization? |
An organization that is skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights |
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What is the definition of a virtual organization? |
An organization in which employees work remotely, sometimes with the same city, but more often across a country and across national borders |
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Why do virtual companies present special leadership challenges? |
It is essential for leaders to keep people informed fo what they are supposed to be doing and what other arms of the organization are doing |
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Of the five building blocks of learning organizations, what does learning from others imply? |
Recognizing that good ideas come from anywhere, not just inside the company |
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What is a social movement? |
A type of group action that is focused on specific political or social issues |
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In the context of planning, what are objectives? |
They are statements of tangible actions that need to be achieved and a timeline for their completion |
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Select the first step that should be implemented in the planning process. |
Planners must be aware of the critical contingencies and trends facing their organizations |
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Which activity is involved in organizing? |
Developing an organizational structure |
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In the planning process, once a planner completes environmental scanning, identify the step that should be applied by planners. |
They must then attempt to forecast future conditions |
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While planning, what should planners do immediately after establishing objectives? |
Identify alternative courses of action for achieving objectives |
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What is true of strategic planning? |
It generally includes the entire organization and includes formulation of objectives |
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Which statement is true of tactical planning? |
Middle-level managers often engage in tactical planning |
