Funeral Directing And Funeral Service Management

is an unfinished wood box or non metal receptacle or enclosure, without ornamentation or a fixed interior lining which is designed for the encasement of human remains and which is made of fiberboard, pressedwood, composition materials

is any item of service or merchandise described to a purchaser as a ‘cash advance’ ‘accommodation’ ‘cash disbursement’

is also any item obtained from a third party and paid for by the funeral provider on the purchaser’s behalf

ex: cemetery, crematory services, pallbearers, public transportation, clergy, flowers, muscians, nurses, obituary notices, gratuities and death certificates

is a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plastic, or like marerial, and ornamented and lined with fabric

refers to the Federal Trade Commission

is a heating process which incinerates human remains

is any person, partnership or corporation that performs cremation and sells funeral goods

is a disposition of human remains by cremation, without formal viewing, visitation, or ceremony with the body present

are the goods which are sold or offered for sale directly to the public for use in connection with funeral services

is any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public

are any services which may be used to:

1) care for and prepare deceased human bodies for burial, cremation, or other final disposition

2) arrange, supervise or conduct the funeral ceremony or the final disposition of deceased human bodies

is a disposition of human remains by burial, without formal viewing, visitation or ceremony with the body present, except for a graveside service

is a ceremony commemorating the deceased without the body present

is a service commemorating the deceased with the body present

is a container which is designed for placement in the grave around the casket including but not limited to:

burial vaults, grave boxes, and grave liners

is any individual, partnership, corporation, association, government or governmental subdivision or agency, or other entity

are the basic services, not to be included in prices of other categories in [Price Disclosures 453.2] that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangements conference, planning the funeral, obtaining necessary permits, and placing obituary notices

typewritten price list of caskets or alternative containers

must contain at least the retail prices of all caskets and alternative containers offered which do not require special ordering, enough information to identify each, and the effective date for the price list

must be shown before showing or discussing of caskets

price list to persons who inquire in person about outer burial container offerings or prices

must be shown before showing of or beginning discussion of the containers

price list given to persons about funeral goods or services offered by the funeral provider

must be given in the beginning of the discussion of the following:

1) the prices of funeral goods or services

2) the overall type of funeral service or disposition

3) specific funeral goods or funeral services offered by the funeral provider

Is the keystone of the Funeral Rule

agency of the federal government created in 1914 to promote free and fair competition by prevention of trade restraints , price fixing, false advertising, and other unfair methods of competition

1997

April 1999

Ended in 2002

use of a single dollar amount to identify the charge for a group or bundle of goods/services

April 30,1984

a) Embalming when not needed

b) selling a casket for cremation

c) outer burial container when cemetery doesn’t require it

d) legal and cemetery requirements

e) preservation and protective claims

f) cash advances

1.) Basic services of Funeral directors and staff

2.) Emblaming

3.) Other preparation of the body

4.) Use of facilities and staff for viewing

5.) Use of facilities and staff for funeral ceremony

6.) Use of facilities and staff for memorial service

7.) Use of equipment and staff for graveside service

8.) Transfer of remains to funeral home

9.) Hearse

10.) Limousine

11.) Casket Prices

12.) Outer Burial Container Prices

13.) Forwarding of remains

14.) Receiving remains

15.) Direct cremation prices

16.) Immediate Burial

funeral arrangements made in advance of need, including provisions for funding or prepayment

funeral arrangements made in advance of need that do not include provisions for funding or prepayment

funeral arrangements made in advance of need that do not include provisions for funding or prepayment

one in which the contract may be terminated by the purchaser at any time prior to the death with a refund of the monies paid as prescribed by state law

one in which the contract cannot be terminated or canceled

when the funeral home guarantees that the services and merchandise will be provided at the time of need

will not exceed the original amount of the contract

when the funeral home only agrees that the amount prepaid plus any interest will be credited to the balance due

the price of the funeral will be whatever the current price is for the services and merchandise at the time of death

Customer has 3 days to cancel

Name of the funeral home

Your name

How may I help you?

Avoid using terms like ‘Good Morning’ or ‘Good Evening’

Name of the funeral home

Your name

How may I help you?

Avoid using terms like ‘Good Morning’ or ‘Good Evening’

Name of the Deceased

Location of Deceased

Name and Phone Number of Caller

Name and Phone Number of Next of Kin

Has Medical Examiner/Coroner been notified

Organ Donor?

Arrangement Conference

Discussions are intended to coordinate wishes of the family, religious requirements, legal requirements and local customs

Ascertain condition of remains before discussing service details and merchandise options

Arrangement Conference

Discussions are intended to coordinate wishes of the family, religious requirements, legal requirements and local customs

Ascertain condition of remains before discussing service details and merchandise options

Distribution of required price list

Service details/Special requests

Set the following in consultation without officiant

Time of service

Date of service

Location of service

Allows the funeral practitioner to transport and/or dispose of a dead human body

Application for burial benefits

Application for U.S. flag for burial purposes

Claim for standard government headstone or marker

Veterans paperwork for burial benefits

Presidential Memorial Certificates

Railroad retirement benefits

Social Security Administration

Social Security Claimant Form

Social Security Administration

Social Security Claimant Form

Statement of Death by a funeral director

a person who has been trained and certified (not licensed) to meet the needs of families during their time of loss