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38 Cards in this Set
- Front
- Back
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Draw the Align-Deploy-Operate Model and give an example of when you would use it |
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Draw the Input-Transformation-Output Model and give an example of when you would use it |
Used when trying to understand the transformational process you are going through. |
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Draw the PPTI Framework and say why and when it is useful |
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Draw a Process Strategy model and explain each of the elements |
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What are the five main Process Performance Objectives and what do they mean to you? |
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What tends to happen to competitive benefits over time? |
Delighters become winners and winners become qualifiers. I.E. customer expectation usually increases as they think you become more used to your processes and you can produce the same goods and services more efficiently. |
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Consider several industries and then think of the various segments of the market and who fills them. What are the key importances for each company and how do they identify and achieve them? |
Food - market stall - Aldi/Lidl - Tesco/Morrisons - M&S/Waitrose - Fortnum&Mason - (production costs, scale of sales, branding, ease of access, exclusivity, quality of produce, fairtrade, extravagence, etc), {Advertising, customer experience and expectation, services provided, etc] |
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Resources and Market Requirement Allignment |
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Draw a process strategy matrix for your chosen organisation |
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In Process Design, what are the 4 V's and how can you map different processes within a sector against them? |
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How do Volume and Variety help to define Process Choice? |
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What are the 5 elements of SIPOC and how can you use them to help in design process? |
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What are the seven steps of Process Mapping? |
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How can swim lanes be used in a final process map to identify levels of operations within the process design? |
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What must you look for once you have initially designed your process? |
Fail Points |
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What are the 5 main areas of process re-design? |
Simplification |
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Talk about Managing implementation |
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How can you analyse driving and restraining forces? |
With a force field analysis |
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Talk about stakeholder mapping |
Who are the stakeholders? What are their desires? |
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Describe the six major steps of a project life cycle |
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What are the five steps of Risk Management? |
Risk: Strategy Identification Analysis Response Control |
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What are the two main factors to consider when evaluating risks? |
Impact and Probability |
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How can you record your risk analysis and incorporate it into your process design? |
With a Risk Register |
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What models and factors should be considered when looking at delivering ongoing operations? |
Suppliers, Customers, Process flow and inv mgmt, capacity mgmt, plng and ctrl, IPO and the transformation process. |
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Discuss your understanding of the relationship between flow, stocks/Queses and capacity |
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what tools can you use to understand and manage capacity and demand? |
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What are the tasks of capacity planning? |
Forecast Calculate Allocate Design |
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How does stock or inventory tie in with your understanding of a system? |
Must be accounted for |
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Specify the elements of Lean Thinking and Waste. |
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Describe the relationship between planning and control. How would you use this in analysis? |
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Describe a collaborative Supply Chain planning and control system |
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What are the benefits of measuring your processes? |
Check Position Communicate Position Confirm Progress Compel Progress |
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What are the main elements of the business scorecard |
Financial Internal business Processes Learning and Growth Customer {Vision & Strategy} |
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How can you measure the success of a process? |
Critical success factors and key performance indicators |
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Where can gaps appear between your understanding of a process and the resulting actual customer experience? |
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List some dimensions of quality management |
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How can you initialise Quality Management Programmes? |
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Lots of models together |
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