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47 Cards in this Set
- Front
- Back
Synergy |
Denotes that the sum total of the behaviour of individuals in a group is something more than the behavior of the group |
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Group |
Two or more employees who interact with each other such that the behavior of one influences the other |
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Cross-fuctional teams |
Composed of employees from different departments or work areas to work on a task/project |
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Team |
Special type of task group formed to achieve a specific goal or objective |
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Problem-solving team |
An ad-hoc team to find a solution to a specific problem |
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Virtual teams |
Teams that relies on interactive technology to work together as they are separated by distance |
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Skunkworks |
Small teams of technocrats,designers,engineers,technicians to develop innovative new products |
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Formal groups |
Groups based on their position in the organization |
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Informal groups |
Natural groupings of people |
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Command group |
Formal group specified in the organization chart composed of the manager and his subordinates |
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Conflict |
A misunderstanding, serious disagreement,discord or strife |
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Functional conflict |
Confrontation within or between groups that benefits the organization |
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Relationship conflict |
Conflict that arises from relations between and among individuals |
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Task conflict |
Conflict that arises from performance of what is to be done in a project |
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Process conflict |
Conflict that arises from performance of how a task is to be done |
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Intragroup conflict |
Conflict that arises within a group |
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Intergroup conflict |
Conflict that arises between groups |
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Negotiation |
Resolving conflict through conflicting groups or members coming together to forge an agreement |
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Team building |
Resolving conflict through encouraging cooperation between individuals and/or groups |
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Compromise |
Settling a dispute by mutual concession |
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Need Satisfaction Proximity and attraction Group goals congruent in ones goal Economic Benefits |
Reasons for forming groups |
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Acquaintance & mutual acceptance Communication & Decision making Motivation & Productivity Control & Organization |
Stages of group development |
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Structure Status Hierarchy Roles Norms Leadership (formal vs informal) Cohesiveness |
Characteristics of groups |
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Work interdependence Difference in goals Difference in perceptions |
Roles for intergroup conflicts |
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Negotiation Stimulation Team building Resolution |
Methods of resolving conflicts |
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Source/sender Encoding Transmission Receiver Decoding Feedback |
Communication process |
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Selective listening Filtering Physical distraction Semantic barriers Information overload Emotions Message timing |
Communication barriers |
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Downward Upward Lateral |
Directions of communication |
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Oral communication Written communication Nonverbal communication |
Types of communication |
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Gatekeeper Liaison Cosmopolite Isolate |
Roles in organizational communication |
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Wheel network Circle network Chain network All-channel network |
Communication network |
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Achieved coordinated action Information sharing Expressing feelings and emotions |
Purposes of communication |
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Decoding |
Process where the receiver interprets the meaning of a message |
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Circle network |
Communication network where each member communicates with the people on either side but with no one else |
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Physical distraction |
Communication barrier happens when loud noises prevent you from conducting your conversation |
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Lateral communication |
Type of comnunication that occurs between members of the same work group |
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Communication |
Transmission of a message from the sender to the receiver |
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Selective listening |
Communication barrier where receiver blocks out certain information and only hear those that match his preconceived notions |
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Nonverbal communication |
Type of communication like body movements and facial expressions |
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Filtering |
Communication barrier where the senders convey only certain parts of relevant information |
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Active listening |
The receiver hears the facts in the message and understands the sender's meaning about the message |
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Wheel network |
Communication network where information flows between the person at the end of each line and the person in the middle |
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Cosmopolite |
Role in organizational communication that focuses on linking the organization to the external environment |
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Information overload |
Communication barrier that occurs when receivers have more information than they can sort or absorb |
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Chain network |
Communication network where each member communicates with the person above and below but not with those on each end |
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All-channel network |
Communication network where all members communicate with all other members |
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Semantic barriers |
Communication barrier where the message is not decoded due to different meanings of the same word |