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40 Cards in this Set
- Front
- Back
True or False? The goals and objectives of an organization are usually long-term and do not normally impact decisions about a user's immediate needs for technology solutions and services. |
False |
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Which of the following is not a primary step in the needs analysis and assessment process?
a. preparation b. investigation c. decision d. purchase |
purchase |
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True or False? A payroll clerk usually makes the final decision about whether or not a new payroll software application is needed.
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False |
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In a users needs assessment project, the fact that an organization is uncomfortable with risks due to reliance on a new, untested software application would be considered part of:
a. economic feasibility b. operational feasibility c. technological feasibility d. timeline feasibility |
technological feasibility
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True or False? Some problems that user support analysts investigate turn out to be organizational problems instead of technology problems. |
True
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Which sequence of numbers represents the correct order of the following four steps in the user needs analysis process? (1) investigate alternatives to the current technology, (2) make a build-versus-buy decision, (3) identify sources of information, (4) understand the organization's goals a. 1-2-3-4 b. 4-3-2-1 c. 3-1-4-2 d. 4-3-1-2 |
4-3-1-2
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True or False? When making a decision about a new technology or service, an organization must consider what is feasible in terms of time, staffing, money, and technology.
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True
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True or False? In a users needs assessment project, software requirements should generally be considered first, followed by hardware needs.
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True
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A(n) ________ considers whether to purchase a solution off the shelf or construct one from scratch. |
build-versus-buy decision
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A narrative or diagram that describes a structure and operation of existing or proposed technology is called a: a. prototype b. layout c. model d. report |
model
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A(n) ________ is the end result of an analysis project that recommends purchase, modification, upgrade, or construction of a technology solution. |
deliverable |
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True or False? A turnkey system is a package that includes hardware, software, network connectivity, and support services from a single vendor.
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True
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True or False? The build-versus-buy decision in a needs analysis project applies primarily to computer hardware. |
False
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True or False? A cost-benefit analysis is often in the form of a side-by-side comparison of the expenses and payoffs associated with a potential solution. |
True
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In a cost-benefit analysis, the development or purchase of software is generally considered a(n):
a. acquisition cost b. operating cost c. reduction of expenses d. intangible cost |
acquisition cost
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A(n) _______ is a written narrative that describes the objectives, scope, methods, participants, deliverables, and timeline for a needs assessment project. |
project plan, charter |
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A(n) _______ is a schematic diagram that uses symbols to represent the parts of a computer or network system. |
flowchart |
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True or False? A Gantt chart allows a project manager to ask what-if questions about how change in resources impact the timeline of a project. |
True
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An _______ is a project or step that must be completed before another task can begin.
a. Gantt task b. successor task c. satisficing task d. predecessor task |
predecessor task
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Stakeholders in a needs assessemnet project are most likely: a. end users b. managers c. support analysts d. all of these |
. all of these
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The purpose of a preinstallation site visit is to: a. anticipate possible installation problems b. get acquainted with the user c. prepare a user needs assessment d. complete a wrap-up checklist |
anticipate possible installation problems
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The length times the width of a computer case is called its ________ |
footprint |
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True or False? A keyboard placed on a standard height office desk (30") can cause user discomfort because the angel of the user's wrists at the keyboard is unnatural. |
True
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The display screen connected to a PC should be located so a user looks: a. up slightly b. straight ahead c. down slightly d. any of these positions is okay |
. down slightly
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________ deals with how to design hardware, software, and workspaces to minimize health problems and maximize worker safety, productivity, and job satisfaction. |
Ergonomics |
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True or False? Wrist and finger pain is usually the result of a mouse that needs maintenance. |
False
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True or False? Most hardware devices function well, even if the quality of electrical power is very poor. |
False
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A(n) ________ is an electrical device that permits a user to power on an entire computer system with one switch. |
power strip, surge protector, surge suppressor |
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True or false? To calculate the air conditioning requirements for computer equipment, an HVAC specialist considers the heat generated by both the equipment and its users. |
True
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Before a hardware device is plugged into an outlet for the first time, the outlet should be checked: a. by a licensed electrician b. with an LED tester c. by the local electric utility d. all of these |
with an LED tester
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The display screen on which of these devices can be cleaned with isopropyl alcohol? a. CRT-type monitor b. tablet screen c. LED display screen d. smartphone screen |
CRT-type monitor
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True or False? Support specialists may needs to add or delete from site installation checklist, such as those in this chapter, because user and support needs change over time. |
True
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A site management notebook is especially useful in: a. a home PC installation b. a standalone PC installed in an office c. multiple PCs installed in an office or training facility d. none of these |
multiple PCs installed in an office or training facility
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An antistatic wrist strap is designed to: a. protect the safety of a support technician b. reduce the risk of damage to electronic components c. reduce the risk of fire due to static spark d. reduce the risk of shock if the computer is not unplugged |
reduce the risk of damage to electronic components
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________ is an industry standard that helps an operating system automatically recognize the configuration and operating characteristics of many hardware devices. |
Plug and Play |
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True or False? A support specialist who installs application software must edit the system Registry and configuration files manually before the software will operate correctly. |
False
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A software ________ is required to ensure that an application can be legally installed on a system. |
license, site license |
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A(n) ________ tries to answer the question: " What steps will an organization take in the event that an emergency occurs?" |
disaster recovery, contingency plan |
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Which of the following electrical devices contains a battery backup? a. a PC power supply b. a power conditioner c. a surge protector d. an uninterruptible power supply |
. an uninterruptible power supply
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True or False? Removing a recycled PC's hard drive and physically destroying it is an effective method to insure that confidential personal or corporate information is safeguarded. |
True
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