Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
45 Cards in this Set
- Front
- Back
|
nonverbal communication
|
behavior other than written or spoken language that creates meaning for someone
|
|
|
interaction adaptation theory
|
thoery suggesting that people interact with others by adapting to their communication behaviors
-both nonverbal and verbal |
|
|
interactional synchrony
|
mirroring of each other's con verbal behavior by communication partners
|
|
|
kinesics
|
study of human movement and gesture
-four stages of quasi-courtship behavior 1. courtship readiness 2. preening behaviors 3. positional ques 4.appeals to invitation |
|
|
emblems
|
nonverbal cues that have specific generally understood meaning in a given culture and may subsititue for a word or phrase. (lip to finger shhing)
|
|
|
illustrators
|
nonverbal behaviors that accompany a verbal message and either contradict, accent, or complement it.
(slamming lecturn w/ fist) |
|
|
affect display
|
nonverbal behavior that communicate emotions. more subtle. including tone of voice and posture
|
|
|
regulators
|
nonverbal message that help to control the interaction or flow of communicaiton between two people
-think pace, timining, raising had, eager eye brows |
|
|
adaptors
|
nonverbal behaviors that satisfy a personal need and help a person adapt or respond to the immediate situation.
-scratching mosquito bite, combing hair, more personal |
|
|
cognitive: giving you info about another person's though process
monitor: checking for reception from the person you communicate with regualtory:when you want to talk and when you dont' expressive:mirror of your soul |
3 things eye contact can help with
|
|
|
backchannel cues
|
vocal cues that signal your wish to speak or not to speak-particularly in phone convos.
|
|
|
proxemics
|
study of how close or far away from people and objects people position themselves
|
|
|
intimate space
|
zone of space most often used for very personal or intimate interactions, ranging from zero to one and a half feet from the invdividual.
|
|
|
personal space
|
zoe of space most often used for conversations with family friends ranging from one and a half feet to four feet from the individual
|
|
|
public space
|
zone of space most often used by public speakers or anyone speakin to many people. ranging beyond twelve feet from the invidvidual.
|
|
|
territoriality
|
study of how animals and humans use space and objects communicate occupancy or ownership of a space
|
|
|
territorial markers
|
tangible objets that are sued to signify that someone has claimed an area or space
|
|
|
immediacy
|
feelings of liking pleasure ad closeness communicated by such nonverbal cues as inreased eye contact, forward lean, touh and open body orientation.
-increase sensory awareness of others |
|
|
arousal
|
feeling of interest and excitement communicated by such nonverbal cues as vocal expression, facial expressions, and gestures.
-communicating responsiveness, more animated voices and gestures |
|
|
dominance
|
power, status and control communicated by such nonverbal ues as arelaxed posture, greater personal pace, and protected personal space.
|
|
|
expectancy violation theory
|
theory that you interpret the message of others based on how you expect others to behave
|
|
|
perception checking
|
1. observe
2. form your best guess of what you think they mean 3. ask question to heck whether your perception is accurate |
|
|
emotional contagion theory
|
theory that emotional expression is contagious; people can catch emotions just by observing others' emotional expressions
|
|
|
interpersonal conflict
|
expressed struggle that occurs when people cannot agree on a way to meet their needs and goals
|
|
|
interdependent
|
dependent on each other. one person's actions affect the other person
|
|
|
pseudo concflict
|
conflict triggered by a lack of understanding and miscommunication
-solved: supportiveness, listening, looking for non verbals |
|
|
simple conflict
|
conflict that stems from different ideas, definitions, perceptions, or goals.
solved by: clarification, focusing on facts, generating many options, emphasize what you agree on |
|
|
ego conflict
|
conflict in which the original issue ignored as partners attack each other's self esteem.
-solved by: focusing on issues, solving not winning, writing down arguments, using 'I" message. |
|
|
expressive conflict
|
conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility.
|
|
|
instrumental conflict
|
conflict that centers on achieving a particular goal or task and less on relational issues
|
|
|
flaming
|
sending an overly negative online message that personally attacks another person.
|
|
|
1. prior conditions
2. frustration awareness 3. active conflict awarness 4. resolution stage 5. follow up stage |
What are the stages of conflict? (5)
|
|
|
constructive conflict
|
conflict that helps build new insights and establishes new patterns in a relationship
|
|
|
destructive conflict
|
conflict that dismantles rather than strenghtens relationships
|
|
|
conflict style
|
consistent pattern or approach you use to manage disagreement with others. avoidance, accommodation, competition, compromise, collaboration
|
|
|
avoidance
|
conflict management style that involve backing off and trying to side-step conflict
|
|
|
demand-withdrawal aptter of conflict management
|
pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away
|
|
|
accommodation
|
conflict management style that involves giving in to the demands of others
|
|
|
competition
|
conflict management style that stresses winning a conflict at the expense of the other person involved.
|
|
|
compromise
|
conflict management style that attempts to find the middle ground in a conflict
|
|
|
collaboration
|
conflict management style that uses other-oriented strategies to achieve a positive solution for all involved
|
|
|
gunny-sacking
|
dredging up old problems and issues from the past to use against your partner
|
|
|
I language
|
statements that use the word I to express how the speaker is feeling
|
|
|
BUT message
|
statement using the word but that may communicate that whatever you've said prior to BUT is not realy true. (try to limit it)
|
|
|
Define, analyze. determine goals, generate solutions, select the best solution
|
What are the five main steps of problem solving?
|
