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28 Cards in this Set
- Front
- Back
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1. Successful implementation of e-business requires ________ and ________.
a. changes to existing business processes; substantial investment in IS technology b. conversion to XML software standards; Java programming scripts c. implementation of tight security standards; Website personalization d. market segmentation; Web site globalization |
A
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2. Covisint is an example of which of the following forms of e-commerce?
a. B2B b. B2C c. C2C d. G2C |
A
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4. What is the elimination of intermediate organizations between the producer and the consumer called?
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disintermediation
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5. The sole objective of e-Government is to improve communications between citizens and the federal
government.T or F |
F
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6. The market for m-commerce in North America is far advanced relative to Western Europe and Japan. T or F
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F
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7. A(n) _________ is a single Web site that offers many products and services at one Internet location.
a. e-tailer b. Web service c. cybermall d. none of the above |
C
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8. __________________ occurs when a firm obtains detailed information about a customer’s behavior, preferences, needs, and buying patterns and uses that information to set prices, negotiate terms, tailor promotions, add product features, and otherwise customise its entire relationship with that customer
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technology enabled relationship management
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9. The practice of _________ divides the pool of potential customers into subgroups, which are usually defined in terms of demographic characteristics.
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market segmentation
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10. An advancement in online bill payment that uses e-mail for the biller to post an image of your statement on the Internet so you can direct your bank to pay it is called ______________.
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electronic bill presentment
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11. Which of the following is a frequent advantage of converting to an e-commerce supply chain?
a. a decrease in transportation costs b. an increase in available product inventory c. acquisition of expensive information systems technology d. an improved level of customer service |
D
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12. The use of any of several technologies to enforce policies for controlling access to digital media is called ___________________.
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digital rights movement
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13. After your Web site is established and successful, there is no need to redefine your site’s basic business model. True or False?
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F
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14. Web site operators can take several actions to improve their rankings by search engines. True or False?
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T
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15. Poor Web site performance can drive consumers to abandon your Web site in favor of those with better, more reliable performance. True or False?
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T
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16. _________ contain variable information and are built to respond to a specific Web site visitor’s request for information.
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dynamic web pages
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1. Identify the missing TPS basic activity: data collection, data editing, data _________, data manipulation, data storage, and document production.
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Correction
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2. The amount of support for decision making that a TPS directly provides managers and workers is low. True or False?
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True
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3. Which of the following is not one of the basic components of a TPS?
a. databases b. networks c. procedures d. analytical models |
D
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4. A form of TPS where business transactions are accumulated over a period of time and prepared for processing as a single unit is called _____________.
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Batch processing systems
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5. Capturing data at its source and recording it accurately in a timely fashion, with minimal manual effort, and in an electronic or digital form that can be directly entered into the computer are the principles behind _________.
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Source data automation
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6. Which of the following is a set of transaction processing systems sometimes referred to as the “lifeblood of the organization?”
a. purchasing systems b. accounting systems c. order processing systems d. none of the above |
C
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7. Many organizations conduct ongoing transaction processing system _____ to prevent accounting irregularities or loss of data privacy that might violate federal acts.
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Audits
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8. Inventory control, purchase order processing, receiving, and accounts payable systems make up a set of systems that support the ___________________ business function.
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Purchasing
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9. The ____________ transaction processing system manages the cash flow of the company by keeping track of the money owed the company.
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Accounts Receivable
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10. Many multinational companies roll out standard IS applications for all to use. However, standard applications often don’t account for all the differences among business partners and employees operating in other parts of the world. Which of the following is a frequent modification that is needed for standard software?
a. Software might need to be designed with local language interfaces to ensure the successful implementation of a new IS. b. Customization might be needed to handle date fields correctly. c. Users might also have to implement manual processes and overrides to enable systems to function correctly. d. all of the above |
D
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11. Which of the following is a primary benefit of implementing an ERP system?
a. elimination of inefficient systems b. easing adoption of improved work processes c. improving access to data for operational decision making d. all of the above |
D
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12. The individual application modules included in an ERP system are designed to support the ______ __________, the most efficient and effective ways to complete a business process.
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Best practices
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14. Only large, multinational companies can justify the implementation of ERP systems. True or False?
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False
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