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8 Cards in this Set
- Front
- Back
Underpinning Contract:
Definition Associated with which process? and which activity? |
External agreement
SLM Planning Activity |
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Operational Level agreement
Definition Associated with which process? and which activity? |
Internal Agreement
SLM Planning Activity |
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Service Catalog:
Definition Associated with which process? and which activity? |
First step of implementation of an SLM.
SLM Implementation. |
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SLA Structure:
Definition Associated with which process? and which activity? |
j
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Negotiation:
Definition Associated with which process? and which activity? |
j
|
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Periodic Review
Definition Associated with which process? and which activity? |
j
|
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SIP
Definition Associated with which process? and which activity? |
j
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Maintenance
Definition Associated with which process? and which activity? |
j
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