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18 Cards in this Set
- Front
- Back
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Four P's to marketing
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Product
Place Price Person |
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5 steps to a sale
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Build Rapport
Determine Need Create Value Close the sale Follow up |
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Types of Maintenance
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Cleaning/housekeeping
General maintenance Preventative / Predictive Maintenance Reactive maintenance (repair) Replacement / Improvement |
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2 levels of facility management
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Strategic-Tactical (human needs)
Operational (facility needs, code compliance) |
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5 areas of facility management
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Health and Safety (OSHA, EPA)
Fire safety (fire code) Security (locks, access to bldg) Operational (code compliance) Maintenance |
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Phases of Facility Design
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Site selection (location, location, location)
Prelim Design (fit, financial success, program analysis) Design (schematic, plans, municipality approval) Construction (schedule, meetings, inspections) Pre-operation (equipment, staff hires, marketing) |
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Steps to purchasing equipment
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Determine needs
Request for purchase Review bids and budget Define terms Order equipment Take delivery Pay for equipment |
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Equipment layout considerations
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Flow, walkway area, ADA compliance
Size, Height Safety and Supervision Layout makes sense |
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Types of Emergencies
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Medical
Fire, Chemicals Weather, Disaster Power outage Equipment malfunction Child abduction Person with a gun or bomb |
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Financial Statements
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Balance sheet (snapshot in time)
Income Statement (period of time, profit or loss) Cash flow (cash in and out of biz) Statement of Retained Earnings (dividends, changes in owners' interest in business) |
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Three Nets of Leasing
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Property Tax
Building Maintenance Building Insurance |
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Budget Preparations
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Gather Info
Forecast Sales Project Profit & Loss compare against industry norms Determine capital needs |
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Pillars of Marketing
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5
Internal Marketing External Marketing Community Outreach Corporate Outreach Guerrilla Marketing |
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4 P's of coaching your people
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Pick good people
Provide a Path Praise and provide feedback Personal Relationships |
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6 steps to successful hiring
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Determine job requirements (job description)
Fill the need (new hire vs. internal hire) Recruit (internal vs. external) Receive applications/resumes (look for stand-outs) Interview (determine if candidate FITs) New Hire Training |
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Types of Health and Fitness organizations
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For-profit commercial fitness facility
Not-for-profit community fitness facility Corporate-based fitness Hospital-based fitness |
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Three C's
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Caring
Confidence Communication |
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Seven S's of Confidence
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Stay Positive
Self Belief Self Discipline Self Improvement Self Management Stop Worrying Start Doing |
