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42 Cards in this Set
- Front
- Back
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Group
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Two or more freely interacting people with shared norms and goals and a common identity
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Formal Group
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Formed by organization
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Informal Group
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Formed by friends or those with common interests
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Group cohesiveness
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A "we feeling" binding group members together
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Roles
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Expected behaviors for a given position
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Role overload
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Others' expectations exceed one's ability
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Four sociological criteria of a group
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two or more freely interacting individuals,
collective norms, collective goals, common identity |
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Norm
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Shared attitudes, opinions, feelings, or actions that guide social behavior.
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Ostracism
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Rejection by other group members
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Asch Effect
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Giving in to a unanimous but wrong opposition
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Groupthink
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Janis's term for a cohesive in-group's unwillingness to realistically view alternatives
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five- stage theory of group development
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forming
storming norming performing adjourning |
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How Norms are developed
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explicit
critical events in the group's history primacy Carryover |
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Team
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small group with complementary skills who hold themselves mutually accountable for common purpose, goals, and approach
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Team Viability
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Team members satisfied and willing to contribute
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Trust
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Reciprocal faith in others' intentions and behavior
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Propensity to trust
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A personality trait involving one's general willingness to trust others.
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Cohesiveness
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a sense of "we-ness" helps group stick together.
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Socio-emotional cohesiveness
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sense of together based on emotional satisfaction
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Instrumental cohesiveness
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sense of togetherness based on mutual dependency needed to get the job done
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Virtual Team
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Information technology allows group members in different locations to conduct business
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Self- managed teams
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groups of employees granted administrative oversight for their work
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Cross- functionalism
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team made up of technical specialists from different areas.
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Team building
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Experiential learning aimed at better internal functioning of groups
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Self- management leadership
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process of leading others to lead themselves
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Decision Making
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Identifying and choosing solutions that lead to a desired end result
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Rational Model
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Logical four- step approach to decision making
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Problem
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Gap between an actual and desired situation
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Scenario technique
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speculative forecasting method
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Nonrational models
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Explain how decisions actually are made
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Bounded rationality
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Constraints that restrict rational decision making
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Satisficing
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Choosing a solution that meets a minimum standard of acceptance
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Garbage can model
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holds that decision making is sloppy and haphazard
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Judgmental heuristics
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Rules of thumb or shortcuts that people use to reduce information- processing demands
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Knowledge management
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implementing systems and practices that increase the sharing of knowledge and information throughout an organization
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Tacit Knowledge
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Information gained through experience that is difficult to express and formalize
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Explicit knowledge
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information that can be easily put into words and shared with others
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Decision- making style
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a combination of how individuals perceive and respond to information
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Intuition
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Making a choice without the use of conscious thought or logical inference
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Consensus
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Presenting opinions and gaining agreement to support a decsion
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Brainstorming
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process to generate a quantity of ideas
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Creativity
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Process of developing something new or unique
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