Ob&l | Chapters 5-7, 9, 14| Multiple Choice

Esther Lugo has gone for an interview at an advertising firm in Manhattan. From the interview, they have found that she is extroverted, empathetic, scrupulous, and cooperative in nature. These characteristics about Lugo indicate her ___________.

Ellen Athers is known to be friendly with her colleagues and interacts with them regularly to build strong work relationships. In addition, while making decisions, she is assertive and colleagues take her decisions seriously. Which of the following personality types is Athers most likely to be characterized by according to the Myers-Briggs Type Indicator (MBTI) classification?

The assumption that an individual is able to identify all relevant options in an unbiased manner is based off of what model?

According to this theory, the aspects that lead to job satisfaction are separate and distinct from those that lead to job dissatisfaction.

Jim is a salaried employee whose job is to develop content for online web sites. He discovers that he is paid substantially more than his colleagues, even though their jobs and levels of performance are very similar. According to the equity theory, what impact is this discovery most likely to have on his behavior and performance?

The second stage of the five-stage group development model is characterized by _______

When the group energy is focused on the task at hand and the group is fully functional, it is said to be in the stage of _________.

Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. This is described as:

The ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job.

Jonas Wilkes has struggled for many years with tight finances at home. Throughout school and college, he worked really hard, earned the best grades, and prepared himself for a better life. By a better life, he meant a house in the uptown Wellington Road and a membership in the Diamond District Club where he envisions himself playing golf on weekends. The residents of Wellington Road and the members of Diamond District Club serve as a _______ group for him.

Talent, personality, control over resources and contribution of goals refers to: __________

Which of the following is an effective means of countering social loafing?

What is an advantage of group decision making when compared to individual decision making?

__________ refers to the degree to which members are attracted to each other and motivated to stay in the group.

What is logical step that can be taken by a manager so as to minimize groupthink?

A group decision-making method in which individual members meet face-to-face to pool their judgements in a systematize but independent fashion is the __________ groups technique.

________ shift is seen when group members tend to exaggerate the initial positions they hold when discussing a given set of alternatives and arriving at a solution.

According to the traditional view of conflict, all conflict is _________.

For process conflict to be productive, it must be _________.

The ____________ stage of the conflict process is important because it's where conflict issues tend to be defined.

_________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as _____________.

Bringing in outsiders is an example of a ____________________ technique?

________________ is when one party perceived another party has or is about to negatively affect something the 1st party cares about.

View of conflict: conflict is a positive force in group, an absolute necessity.

Type of conflict: relates to the conflict and goals of the work.

Type of conflict: focuses on interpersonal relationships

Type of conflict: how the work gets done

___________ conflicts are just as disruptive as relationship conflicts.

Stage 1 of Conflict Process is named:

Stage II of Conflict Process is named:

Stage III of Conflict Process is named:

Stage IV of Conflict Process is named:

Stage V of Conflict Process is named:

3 Causes of Conflict are -

Perceived Conflict vs. _____________ Conflict

Name the Conflict-Handling Intentions pertaining to: the degree to which one party attempts to satisfy his/her own concern.

Name the Conflict-Handling Intentions pertaining to: the degree to which one party satisfies the other party's concern.

Assertive and Uncooperative =

Assertive and Cooperative =

Unassertive and Uncooperative =

Unassertive and Cooperative =

Midrange on both assertiveness and cooperativeness =

The Conflict-Resolution technique that involves a win-win solution, such as money, promotion, etc.

Expansion of _____________

The Conflict-Resolution technique that involves withdrawing from situation.

The Conflict-Resolution technique that involves using behavioral change techniques to alter attitudes. Altering the ______________ _____________.

The Conflict-Resolution technique that involves changing the formal organization though job redesign, transfers, etc. Altering the ______________ _____________.

The Conflict-Stimulation technique that involves adding employees who values and attitudes differ from current employees.

The Conflict-Stimulation technique that involves using ambiguous or threatening messages to increase conflict.

Conflict is an antidote for _____________

_______________ bargaining is a negotiation that seeks to divide up a fixed amount of resources, a win-lose situation.

_______________ bargaining is a negotiation that seeks one or more settlements that can create a win-win situation.

The negotiation process, step one, named ______________ & Planning, involves doing your homework.

The negotiation process, step two, named Definition of ________________ ___________ - sets up the procedures for the negotiation.

The negotiation process, step three, named Clarification & ____________________ involves setting and explaining the original demands with the other party.

The fourth step of the negotiation process, named Bargaining & _____________________, is the portion of give-and-take. Hashing out the agreement itself.

The final step of the negotiation process, named Closure & _______________________ is the formalizing of the agreement.

This type of personality is not very good at bargaining - they end up sharing too much.

Neutral 3rd party who facilitates by using reasoning and persuasion skills.

3rd party who uses authority to dictate.

3rd party who provides informal communication between the negotiator and opponent.

The ___________ view of conflict focuses on productive resolution of conflicts.

A ______________ interacts primarily to share information, rather than to engage in work that requires joint effort.

The goal of work groups is improving __________________________ ___________________________________.

Group of 5-12 employees from same department who meet for a few hours each week to discuss ways of improving quality and efficiency of work environment - this is a __________________ team.

_____________ teams, are a group of 10-15 employees who are taking on responsibility of previous manager or supervisor.

____________________ teams are a group of employees from about the same hierarchical level, but different work areas, who come together to accomplish a task.

________________ teams, are a group of employees that use computer technology to tie together physically dispersed members in order to achieve a common goal.

Work __________ benefit organizations by generating a potential for creating greater outputs without increasing inputs.

Work _________ generate positive synergy through coordinated effort.

What are the three general categories into which the key components of effective teams are group?

What pair of personality dimensions contribute to high team effectiveness?

In successful teams, members should be selected to ensure all the various roles are filled. This is referring to team _________________.

According to organizational demography, if team members have dissimilar experiences, it will lead to higher ______________ ________________.

When teams have excess members, ____________________ declines.

Effective teams have confidence, they believe they can succeed -- this is called team _______________.

When teams are performing non routine activities, ___________ stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

The work of your group would be better done in teams if the members of the team are __________________.

One of the seven primary characteristics that captures the essence of an organization' culture -- status quo =

___________________ is descriptive, whereas as _____________________ is evaluative.

The primary or dominant values that are accepted throughout the organization are known as ______ values.

Low employee turnover is most likely a result from a ________________ culture.

_____________ acts as control mechanism and guides the behavior of employees.

When an organization's environment is dynamic the culture is most likely to be a _____________.

Hiring candidates who fit well within the organization is apart of which process?

_______________ has a major impact on the organization's culture by filtering down "norms" of the company.

If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the _______ stage of socialization.

Company chants are examples of ________

An organizational culture most likely to shape _____ ethical standards among its members is one that balances the rights of multiple stakeholders.

A ___________ organizational cultures emphasizes individual vitality and growth.

How can U.S managers be culturally sensitive? By _____________ more.

Workplace ____________ refers to the recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the context of community.

As compared to managers in the US, managers in developing economies are ________ likely to see ethical decisions are embedded in a social environment.

Trait theories of ___________ focus on the personal qualities and characteristics that differentiate leaders from nonreaders.

Emotional Intelligence (EI) is critical to effective leadership because one of its core components is ____________ which reflects the consideration that leaders must be able to express.

A manager who sets high expectations for standards of performance, holds regular meetings to ensure that productivity and quality are up to the mark, would be considered high in initiating ________________.

Nellie, a supervisor at Olson Inc., is popular among her subordinates, has a knack for getting the work done without making the employees feel pushed into a corner, helping them with personal problems, and praising employees for their good work. Nellie is a leader considered high in __________.

The least-preferred co-worker (PLC) questionnaire is used to measure weather a leader is ___ or ________ oriented.

The ___________ contingency leadership model assumes that an individual's leadership style is essentially fixed.

_____________ leadership theory is the theoretical approach in the study of leadership focusing on followers' readiness as a determinant of effective leadership.

_______ theory of leadership considers removing obstacles to be a component of effective leadership.

____________ consideration behavior is likely to differentiate between transactional and transformational leaders.

Leaders who functional primarily by clarifying role and task requirements to accomplish established goals exhibit a _____________ type of leadership.

The president of a small Asian country was hailed as a visionary and a genius when the nation's economy burgeoned during his first term in office. However when the stock market crashes, he was considered arrogant and shortsighted. This is the ___________ theory.

________ are factors and conditions that replace formal leadership

___________ make it impossible for leader behavior to make any difference to follower outcomes.

Liassez-faire in terms of leadership models is the ________ effective.

___________ is defined as a psychological state that exists when you agree to make yourself vulnerable to another because you have position expectations about how things are going to turn out.

Ellen's responsibilities includes inspiring and sharing knowledge with her team in order to reach their sales targets. Which role is she playing?

__________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.

_____________ involves the study of what people do in a company and how it affects the company's output.