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33 Cards in this Set
- Front
- Back
Operations is that part of a business organization responsible for... |
producing goods and services |
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Goods are... |
physical items that include raw materials, parts, subassemblies such as motherboards, and final products |
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Services are... |
activities that provide some combination of time, location, form and psychological value |
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Operations management is... |
the management of systems or processes that create goods and/or provide services |
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Supply chain is |
the sequence of organizations and activities involved in producing and delivering a good or service |
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Three basic functions of a business organization |
Finance, Operations, Marketing |
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Simple product supply chain (5 parts) |
Basic supplier > direct supplier > producer > distributor > final (end) consumer |
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Facilities might include |
warehouses, factories, processing centers, offices, distribution centers, retail outlets |
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Functions and activities might include |
forecasting, purchasing, inventory management, information mgmt, quality assurance, scheduling, production, distribution, delivery, and customer service |
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The value of the product _ as it moves through the supply chain |
increases |
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Supply chains are both _ and _ to the organization |
internal and external |
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The external parts of a S/C provide |
raw materials, parts, equip, supplies and other inputs |
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The internal part of a S/C provides |
the operations themselves, performing work on products or services, and passing the work to the next step |
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The creation of goods or services involves |
transforming inputs into outputs |
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Inputs such as _, _ and _ are used to create goods or services using one or more transformation processes |
capital, labor, and information |
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Inputs such as capital, labor and information are used to create goods or services using one or more _ _ |
transformation processes |
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Transformation processes can include |
storing, transporting, repairing |
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Feedback is when an organization |
takes measurements at various points in the process |
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Control is when |
the org compares feedback with previously established standards to determine whether corrective action is needed |
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Goods and services often occur |
jointly |
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Product packages are |
a combination of goods and services |
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Value-added describes |
the difference between cost of inputs and the value of price outputs |
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The essence of the operations function is to _ _ during the transformation process |
add value |
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Firms use value-added money for |
R&D, investment in facilities, worker salaries, and profit |
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Give an example of psychological value added |
branding |
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Tangible output |
result of production goods - can be manufactured (car) or nonmanufactured (produce) |
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Delivery of service generally implies _ |
an act |
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7 major categories for service jobs |
government, wholesale retail, financial services, health care, personal services (laundry, hair), business services, education |
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Mfg and services differ in _ but are similar in _ |
differ in WHAT is done similar in HOW it is done |
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10 major differences b/w mfg and services |
1. customer contact; 2. uniformity of input; 3. labor content; 4. uniformity of output; 5. measures of productivity; 6. production and delivery; 7. quality assurance; 8. amt of inventory; 9. evaluation of work; 10. ability to patent design |
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Explain the difference b/w MFG and Service organizations wrt customer contact |
Mfg -more latitude assigning jobs - not very customer facing
Service -tight control is impossible when customer is part of system (self-serve gas) - more sensitive to variations in demand (can't stockpile "time" or inventory) |
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Explain the difference b/w MFG and Service organizations wrt uniformity of input |
Service is more variable: each patient, client, and auto repair has to be diagnosed individually
Mfg job requirements are more uniform |
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Explain the difference b/w MFG and Service organizations wrt labor content |
TO BE CONTINUED |